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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / Ricardo Garcia
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Ricardo Garcia

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1198 reviews)
92

Reviews of Ricardo Garcia

RM
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Renee M.
Phoenix, AZ
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great place!
The shuttle service brought me to work and picked me up when my car was ready.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/08/2017 01:39 PM

Thank you for the great review.

We are very glad to your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
JB
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JAMES B.
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Extended warranty service
Makes service a no hassel, can-do experience. They're reasonable and honest.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/08/2017 01:37 PM

Thank you for the great review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
DB
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DEAN B.
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great buying experience. Great first service experience
My buying experience is one of the best at a new car dealer. And, when it was time for the first service, that experience was excellent.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/08/2017 01:34 PM

Thank you for the excellent review, we're glad you've enjoyed our dealership.

We are glad to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Scottsdale, AZ
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly service.
Friendly staff. Comfortable surroundings and amenities. Reasonable prices.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/08/2017 01:32 PM

Thank you for the 5-star review.

We are happy to be your dealer and we wlook forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
CO
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Chris O.
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Amazing Service!
Ricardo and his team are fantastic to work with. Very very professional and caring!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/05/2017 10:05 AM

Thank you for the amazing review and recommendation for Ricardo Garcia your advisor.

We are happy to be your Equus dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Scottsdale, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Great service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/05/2017 10:05 AM

Thank you for the great review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
SP
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Shelby P.
Cave Creek, AZ
2011 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Earnhart makes my life go smoother!
My car was rattling for an unknown reason, at least to me. The Earnhart staff found a part that had been recalled that I was not aware of and fixed it immediately. I was relived that the rattle was gone and that the repair did not cost me anything!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/05/2017 10:08 AM

Making your life go smoother is what we are here for everyday.

Thank you for choosing us and we look forward to seeing you and your Hybrid again next visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Phoenix, AZ
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
/
/
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/01/2017 12:30 PM

Thank you for the positive review.

/
/

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
MT
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Morgan T.
Scottsdale, AZ
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
excellent honest service
Richardo, explained exactly what my car needed and we made an appointment and he was prompt in calling me back when it was ready
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/31/2017 02:20 PM

Thank you for the excellent review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Cave Creek, AZ
2016 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/31/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service department not organized to operate efficiently
no
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/01/2017 12:41 PM

We are sorry to hear you have such a poor impression of our service department and organization.

While we persist in our efforts to improve our service, we wish you luck finding whatever it is that you are looking for elsewhere.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Scottsdale, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Makes me happy to own a Hyundai
I've owned Mercedes and BMW in the past, but this is by far the best service. Ricardo treats each customer like they are the most important one.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/29/2017 08:33 AM

We're glad you own a Hyundai as well.

Thank you for the wonderful review for Ricardo.  We are very happy to be your Genesis dealer and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
2015 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Title
Service department is unreachable by phone!
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/28/2017 05:08 PM

We are very sorry.

We know our phones have been a challenge lately.  We are taking steps to make sure that even when your personal advisor is on the phone or with another guest, we have someone who can help address any concerns you have.

For many cars and many years now, you have been very loyal to us and we're sorry that this visit was not as smooth as either of us would wish.

Ricardo should be reaching out to you to help coordinate future visits; and whether you schedule online, send us an email, or call, someone should be here to help you when you want us.

Please accept our sincere apologies and we look forward to making it up to you in the future.

Michael Southern
Service Manager 

Employees worked with
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Ricardo Garcia
RF
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Russell F.
Mesa, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
All of the good friends I met over the years and the great servie we get in the Service Department and the Sales team& Tony Femiano.
I don't have any fears when I recommend someone Earnhardt Hyundai of Scottsdale, They always get the same great treatment I get.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/28/2017 04:48 PM

Thank you Russell for the wonderful review and Yelp! for our store.

So many, years, miles, and Hyundais we've been through together.  We appreciate all the loyalty and we look forward to all the adventures ahead as well.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
RF
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Robert F.
Fountain Hills, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
service
outstanding
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/28/2017 04:03 PM

Thank you for the outstanding review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Scottsdale, AZ
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The service I came in for
was performed and I am happy
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/28/2017 04:03 PM

Thank you for the 5-star review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
EE
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Emofuwo E.
Phoenix, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Feedback
Nice place
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/28/2017 07:52 AM

Thank you for the nice review.

We are happy to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
KM
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Kathleen M.
Phoenix, AZ
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ricardo, for sure! Very friendly and knowledgeable!
Yes, abosolutely!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/28/2017 07:51 AM

Thank you for the great review and recommendation for Ricardo Garcia your advisor.

We are happy to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Rio Verde, AZ
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great waiting area for customers & and prompt friendly service
Satisfied
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/28/2017 07:48 AM

Thank you for the postiive review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
OS
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Olga S.
Scottsdale, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
I love taking my car here. Great service and fast.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/28/2017 07:51 AM

Thank you for the great review.

We are happy to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Mesa, AZ
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Speedy and great service!
Speedy and great service!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/24/2017 10:00 AM

Thank you for the great review.

We are happy  you enjoyed our Car Care Express service and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
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