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Robert Demmoe

Service Advisor
Robert has been with us for 7 years, and ensures customers get the services their vehicles need on time, and for the best value.
Overall Rating
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(68 reviews)
59

MC
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Mark C.
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2025
10
Gerrit took care of it!
He reached out and made it right. Let me know all of the details, and the tech apologized and didn't know he was doing something untoward. I appreciate the quick response.
Employees worked with

MC
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Mark C.
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2025
10
Gerrit took care of it!
He reached out and made it right. Let me know all of the details, and the tech apologized and didn't know he was doing something untoward. I appreciate the quick response.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/08/2025
0
These guys are terrible
Not a good experience. Saw the tech getting lunch in my car at a drive thru when he was on a test drive.
Gerrit E. from Demo - Plus/Premium responded on 05/08/2025 10:07 AM

We apologize for the inconvenience you experienced and understand your concerns regarding the technician's conduct during the service. Your feedback is important and will be addressed appropriately.

Employees worked with

GE
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Gerrit E.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2025
10
Awesome team, these guys are the best!
I've been coming here for 10 years, and always recommend them.
Gerrit E. from Demo - Plus/Premium responded on 05/07/2025 06:45 AM

We appreciate your long-standing loyalty and are grateful for your recommendations. It is rewarding to know that we have consistently met your expectations over the years. Your support is invaluable to us as we strive to provide the best service possible. Thank you for being a valued customer.

Employees worked with

MC
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Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
10
Great service, quality repairs
these guys are the best. Highly recommend them for all of your collision needs! My truck looks brand new!
Tim F. from Demo - Plus/Premium responded on 04/12/2025 09:30 AM

We appreciate your fantastic feedback! It's always a win when our hard work leaves you feeling like you just drove off the showroom floor. If your truck ever starts to think it's a celebrity with all that shine, just remember where to take it for a touch-up! We're here for all your collision needs, and we're delighted to have earned your recommendation.

Employees worked with

MC
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Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
10
Best service
Bob really took care of me, and was very forthcoming with the prices and options. I will definitely be coming back the next time.
Tim F. from Demo - Plus/Premium responded on 04/03/2025 09:30 AM

It's great to hear that Bob provided you with such excellent service and transparency! It's always a bonus when someone not only knows their stuff but also shares the details without making it feel like a secret mission. We look forward to seeing you again next time, ready to assist you with whatever you need—prices, options, or maybe even a few friendly jokes thrown in for good measure!

Employees worked with

CN
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Ciara N.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
10
Service exceptionnel et rapide!
J'ai récemment fait réparer ma voiture dans ce garage, et je suis extrêmement satisfait de l'expérience. L'équipe était très professionnelle, accueillante et transparente sur les réparations nécessaires. Le travail a été fait rapidement et avec soin, et le prix était tout à fait raisonnable. Ma voiture roule parfaitement maintenant! Je recommande vivement ce garage à tous ceux qui recherchent un service de qualité et de confiance.
Ciara N. from Demo - Plus/Premium responded on 03/19/2025 11:38 AM

C'est fantastique d'entendre que votre expérience dans notre garage a été aussi positive! 🚗💨 Une équipe professionnelle, accueillante et transparente, c'est exactement ce que nous visons, alors on dirait que nous avons bien réussi notre mission! Nous sommes ravis que votre voiture roule comme un rêve et que vous ayez trouvé nos services à la hauteur de vos attentes. Merci pour votre recommandation, cela signifie beaucoup pour nous ! Passez de bons moments sur la route ! 🎉

Employees worked with

MC
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Mark C.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/14/2025
0
STAY FAR AWAY FROM THIS DEALERSHIP.
Most of their cars have problems! Dead rodents in the parking lot will definitely set a bad vibe when you arrive, if you don’t see it it’s because a car is parked over the poor thing (disgusting) what if those critters found their way into your new car? I’ve visited them a few times in one week just taking my time & test driving vehicles, so trust my review! Cars are dirty, they smell bad, some needs to be jumped started for a test drive, check engine lights are on in others, even FLAT tires on some…& the list goes on and on. They will tell you they can fix a problem on a car before selling it to you but why? Why not fix the problem before showing the car to potential customers? Makes no sense. I’ve never experienced a dealership like this before. Trust me if you’re in the South Plainfield area there’s a lot more places you can go to before ever coming here.
Mark C. from Demo - Plus/Premium responded on 04/15/2025 08:38 AM

We appreciate you taking the time to share your experience. It is concerning to hear about the condition of our vehicles and the environment at our dealership. We strive to maintain a high standard for cleanliness and vehicle readiness, and it appears we fell short in your case. Your observations about vehicle maintenance and presentation are noted, and we will address these issues with our team to ensure that our standards are improved. We value your feedback as it highlights areas where we must do better. Thank you for bringing this to our attention.

Employees worked with

MC
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Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
10
Highly recommend.
What a great experience. their team was helpful, kind, even had snacks and coffee available while we waited, Overall a great experience.
Tim F. from Demo - Plus/Premium responded on 03/17/2025 09:30 AM

It's fantastic to hear you had such a pleasant experience with us! We're all about that "snacks and coffee" life—what's better than some treats while you wait? We're glad our team made you feel welcome and supported. Your feedback is like a high-five in our inbox, and we can't wait to keep making your visits just as enjoyable.

Employees worked with

MC
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Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
10
Great experience
These guys were awesome to work with, and at a fair price. I highly recommend them.
Tim F. from Demo - Plus/Premium responded on 03/03/2025 09:30 AM

It’s fantastic to hear that you had such a positive experience! We work hard to keep things professional yet friendly, and it’s great to know our efforts to provide value didn’t go unnoticed. Your recommendation means a lot to us, and we’re excited to keep delivering that awesome service you enjoyed. Cheers to making great things happen together!

Employees worked with

MC
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Mark C.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/19/2025
1
Could have easily been better.
Their work is fine and their prices are in line with others in the area. I've been coming here for a while, but this time they missed the mark with keeping me informed about the status of my car. I had grown to expect more, I hope they work on fixing their communication.
Employees worked with

CM
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Clay M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
10
Excellent service.
This was my first time here and I got two brand new m/t front tires (mounted & balanced) and an alignment done for my lifted truck. Both Ed & Joe were very helpful, knowledgeable, and courteous. The prices are fair and the work completed was top notch with no issues. I will definitely be back again!
Tim F. from Demo - Plus/Premium responded on 02/22/2025 09:30 AM

It’s fantastic to hear your first visit went so smoothly! Ed and Joe appreciate the shout-out, and we’re glad you found their expertise and courtesy to your liking. We take pride in our work, and knowing you left with top-notch tires and alignment for your lifted truck puts a big smile on our faces. Looking forward to your next adventure with us—hopefully with fewer potholes and more smooth sailing ahead!

Employees worked with

MC
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Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
10
These guys are always great
Excellent service at fair prices. We will keep coming back and referring them to friends.
Mark C. from Demo - Plus/Premium responded on 02/04/2025 12:29 PM

We greatly appreciate your positive feedback regarding our service and pricing. It is encouraging to hear that our commitment to excellence resonates with our customers. Your intention to return and recommend us to friends is invaluable to us. We remain dedicated to maintaining high standards and look forward to welcoming you back. Thank you for your continued support.

Employees worked with

MC
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Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2025
10
These guys are great
Always quick, honest, and reliable when =servicing my 1969 Bronco. Love them!
Mark C. from Demo - Plus/Premium responded on 01/15/2025 08:12 AM

It's fantastic to hear that your trusty 1969 Bronco is in such good hands with us. Quick, honest, and reliable—that sounds like the trifecta of a solid relationship, much like a well-oiled engine! We appreciate your support and look forward to keeping that classic rolling smoothly. Cheers to many more adventures on the road!

Employees worked with

MC
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Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2025
10
These guys are great!
Always my go to shop, fast and friendly, and keep you informed all the way through. Highly recommend them.
Mark C. from Demo - Plus/Premium responded on 01/13/2025 01:09 PM

It's fantastic to hear that you've found your go-to shop! We take pride in keeping things fast and friendly while making sure you're in the loop every step of the way. Your recommendations mean the world to us, and we promise to keep up the good work—no pressure, right? Thanks for sharing your experience!

Employees worked with

CM
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Claymark M.
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2024
verified customerVerified Customer
10
Better
They reached out and took care of it.
Employees worked with

CM
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Claymark M.
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2024
verified customerVerified Customer
10
Better
They reached out and took care of it.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/31/2024
0
Horrible experience
These guys are the worst. My car was not fixed the first time, and it’s been a battle for 2 weeks.
Mark C. from Demo - Plus/Premium responded on 10/31/2024 04:03 PM

We're sorry to hear about your experience. It sounds like you've been navigating a bit of a maze with your car repair – definitely not the adventure anyone hopes for. We understand how frustrating it can be when things don't go as planned, and we want to get to the bottom of this. Your feedback is crucial, and we would appreciate the opportunity to address your concerns and make things right. Please reach out to us so we can help resolve the issue.

Employees worked with

MC
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Mark C.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/15/2024
0
Poor customer service
This is not a dealership that takes any pride in customer service or their reputation. Our purchase of a new vehicle started out as an overall good experience. When it came time to sign the purchase agreement items that were included in the purchase price had been added to the contract…the air conditioning excise tax$100 and tire duty $32.50…. Read the offer details before you sign anything. AFTER 4 weeks, (see pictures) we are still waiting for the dealership to provide the advertised gas savings deal. We have made repeated calls, sent emails and texts only to be given excuses as to why we haven’t received it. Then emails with the typical “it’s in the mail” aptitude. Don’t expect this dealership to honour any promotions.
Mark C. from Demo - Plus/Premium responded on 10/15/2024 11:39 AM

We appreciate you taking the time to share your experience, even if it isn't the fairy tale ending we aim for. It's concerning to hear about the unexpected charges and the prolonged wait for the gas savings deal. It sounds like an epic saga of voicemails and emails that would make even the most patient person roll their eyes. Customer service should feel more like a warm hug and less like a game of dodgeball. We’re dedicated to improving our processes and ensuring communication flows as smoothly as possible. Your feedback is invaluable as it helps highlight areas where we can do better. While we can’t go back in time, we genuinely hope your next experience is one that leaves you grinning from ear to ear instead of wanting to throw your hands up.

Employees worked with

MC
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Mark C.
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/16/2024
4
Not as good as it could have been.
Even though I made an appointment, I still waited over an hour. They usually do a good job, but missed the mark this time.
Mark C. from Demo - Plus/Premium responded on 09/16/2024 06:41 AM

We appreciate your feedback regarding your recent experience. We understand the frustration caused by the extended wait time despite your appointment, and we take such matters seriously. Your concerns will be addressed to ensure that we maintain the quality service you expect from us. Thank you for bringing this to our attention.

Employees worked with

MC
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Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2024
10
Best experience
Great communication, good prices. Will keep coming back for sure.
Mark C. from Demo - Plus/Premium responded on 09/16/2024 06:41 AM

We appreciate your positive feedback regarding our communication and pricing. It is encouraging to know that you are satisfied with our services and intend to return. Your support is valuable to us.

Employees worked with

MC
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Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2024
10
Awesome team
We have been coming here for years, wouldn't go anywhere else!
Mark C. from Demo - Plus/Premium responded on 08/26/2024 09:16 AM

It's fantastic to hear that our spot has become your go-to for so long! We're delighted to be part of your regular routine. Whether it's the food, service, or just the vibe, we appreciate your loyalty and look forward to many more years together. Keep enjoying your visits!

Employees worked with
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