SG

Samantha Giddens

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thank you soo much for my rapid appointment, I am on a long distance trip, and as usual excellent customer service.
Excellent as ALWAYS!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/08/2018 12:08 PM

Thank you for your rating and review. We truly appreciate your business and for coming back to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

OM
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Oswaldo M.
Kissimmee, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
cinco estrellas
excelente servicio y atención.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/06/2018 11:15 AM

Gracias por su calificación y revisión. Si podemos hacer algo, no dude en preguntar ... ¡estamos aquí para ayudar!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Bartow, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
prompt service
Very friendly atmosphere. Comfortable waiting area
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/06/2018 11:16 AM

Thank you for your rating and review. We appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Miami, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
4 stars
Samantha was great. Called me back to explain what was needed but mechanics need to be included and trained on the customer service aspect of things (professionalism)
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/06/2018 11:21 AM

Thank you for your rating and review. We have forwarded your comment to Lakeland Hyundai Service Manager Chris Haggstrom. We apologize that you did not receive the best possible service while at Lakeland Hyundai and hope we can earn your business in the  future. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

GD
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Gloria D.
Davle, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Good and fast
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/06/2018 11:10 AM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

MR
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Michelle R.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Radio trouble
I had an error code come on my radio, brought it in to see if I tech can look at it. 2 people looked at it and instantly ordered me a radio, no charge. Samantha in service was AWESOME!!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/06/2018 11:11 AM

Thank you for your rating and review. Samantha is a valuable member of our service team and we're glad we could solve your issue quickly and to your satisfaction. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

CT
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Cynthia T.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Always great service
I love that my service department knows my name and treats me like a friend!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/06/2018 11:09 AM

Thank you for your rating and review. We believe service goes beyond just repairing a vehicle - it's about great relationships and providing the information needed to make informed decisions. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Bartow, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Go go go
Everything was busy
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/06/2018 11:18 AM

Thank you for your rating and review. We appreciate your business and thank you for coming to Lakeland Hyundai Service. Yes, we do get busy sometimes and hope we can still provide the highest quality service for every customer. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Auburndale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Waiting area is a little cold,but has convertible chairs.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/02/2018 07:25 AM

Thank you for your rating and review. We do keep the air conditioning on mostly year round, but there is another sitting area in the showroom over by the children's play room that is a little more open air and also has a television. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DP
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Douglas P.
Davenport, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
N/A
N/A
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/02/2018 07:27 AM

Thank you for your rating and review. If we could have done anything differently during your recent service visit to make your experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

LL
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Lisa L.
Saint James City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
I would recommend Lakeland Hyundai to any one looking for a good car an awesome customer service. They really go above an beyond to make sure your car buying experience is great.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/01/2018 05:39 AM

Thank you for your rating, review and kind words. We know our teams work hard to make sure every customer has a great experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

MB
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Maria B.
Bartow, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Services
Excellent services and great customer service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/28/2018 05:17 AM

Thank you for your rating and review. We do believe great service is the best way to win and retain customers for life - thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DA
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Dave A.
Mulberry, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
Very satisfied with the work done and the price.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/27/2018 12:08 PM

Thank you for your rating and review. We strive every day to provide the highest quality service at competitive pricing. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Valrico, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Waiting & excellent servtce
My waiting time was 1 hour , I was told it be 2 hours when I made my appointment. Mechanic explained in a manner I understood.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/27/2018 06:56 AM

Thank you for your rating and review. Our goal every day is to provide a great customer service experience where we can meet and exceed every customer expectation.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

CB
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Christopher B.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Lakeland Hyundai service
Friendly and prompt service. Very professional
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/27/2018 06:28 AM

Thank you for your rating and review. We know our teams work hard to provide the best possible service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

BN
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Brenda N.
Valrico, FL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Chris ans Samatha in service are the best. Go out of there way to help you.
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 02/23/2018 11:58 AM

Thank You

Christopher S. Haggstrom
Service Manager

Employees worked with

UP
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Ursula P.
Valrico, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The Hyundai Service Experience
As before, the service group was kind, attentive, and professional. They work quickly to get the car analyzed, inform me immediately as to the diagnosis and the expected costs, advise of any other items that they may have found during their analysis and the potential costs as well as when the issue would "need" to be addressed. Lastly, they provide a pleasant wait room atmosphere with friendly associates.
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 02/22/2018 11:47 AM

Thank You

Christopher S. Haggstrom
Service Manager

Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
We always get good service done in a timely manner.
Hyundai Lakeland is a very good dealership. The service department just cannot be beat. They treat their customers with respect and take very good care of your car. You get it back washed and clean which is a plus.
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 02/22/2018 11:47 AM

Thank You

Christopher S. Haggstrom
Service Manager

Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The customer service was great! My service rep was very helpful.
My service rep was very helpful with getting my car serviced in a timely manner. I was able to schedule service the same day.
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 02/22/2018 11:46 AM

Thank You

Christopher S. Haggstrom
Service Manager

Employees worked with

JA
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Joy A.
Kissimmee, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Pleasant employees and overall great customer service
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 02/22/2018 11:46 AM

Thank You

Christopher S. Haggstrom
Service Manager

Employees worked with
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