SG

Samantha Giddens

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

HV
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Holly V.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Recommend consistently to friends
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/16/2018 08:33 AM

Thank you for your rating, review and recommendation. We truly appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Plant City, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
My 7500 service
If I didn't have a warranty I would NEVER use this dealership for service. Very disappointing. I dropped off for a service on a perfect condition vehicle and bring it home with problems.
Not Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 02/15/2018 07:10 AM

Hello,

 I have called the phone number we have on file and left a message.Please feel free to call me directly at the phone number below so I can help with this situation.

Christopher S. Haggstrom
863-577-5122
Service Manager

Employees worked with

Verified Customer
Lakeland, FL
2017 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service staff needs to do better
The sales team was good and I enjoyed buying the car. Dealing with service however is annoying. When you walk in they give you a look as if your annoying them. Hey dear you work on commission so if you want me to pony up some cash than take an interest in my questions and my requests. I bring my car here because of the warranty but i don't appreciate listening to you talk back and forth about your personal lives when I need to get my vehicle serviced.
Not Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 02/14/2018 12:13 PM

Hello,

 I have called the phone number on file and left a message.I would love the opportunity to help with situation.Please call me at the phone number below.

Christopher S. Haggstrom
863-577-5122
Service Manager

Employees worked with

Verified Customer
Plant City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and courteous
The entire process for service is quick and professional.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/14/2018 06:45 AM

Thank you for your rating and review. Our teams work hard every day to provide the highest quality service available.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

TH
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Thomas H.
Winter Haven, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Efficiency and friendly
The staff is very helpful
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/14/2018 06:43 AM

Thank you for your rating and review. We try to make sure every customer has a good experience and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DT
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Denise T.
Winter Haven, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Above and Beyond
Samantha was very helpful with my service appointment. She kept me abreast with the status of my Sonata.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/14/2018 06:41 AM

Thank you for your rating and review. We believe keeping every customer informed about the progress of their service appointment and what to expect is critical. We work with our teams every day to make sure everyone has a good experience.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

GH
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Gail H.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Gholmes
I always get quotes on what needs to be done and how much it will cost before any services are started. Love the car wash and the man who shuttled me to where I needed to go was very nice!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/13/2018 05:23 AM

Thank you for your rating and review. We want to make sure there are no surprises when in service so we make sure every service advisor keeps every customer informed and updated about their vehicle and repairs. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Davenport, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
great dealer
great service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/13/2018 05:20 AM

Thank you for your rating and review. We know our teams strive for greatness every day and it is nice to hear the feedback from our customers.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Livingston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent customer service
Although I was just in on a mater of a recall,the service dept was very curteous and timely and even washed and vacuumed my car! Thank you Hyundai
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/13/2018 05:18 AM

Thank you for your rating and review. We're glad we could fix your recall issue and get you in and out quickly and efficiently. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

CT
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Cherry T.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
GREAT SERVICE
The very best service always. . everyone is very kind . They are very prompt in getting you in and out . I would go no where else
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/12/2018 10:10 AM

Thank you for your rating, review and kind words. We appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

RY
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Robert Y.
Lithia, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
robert york
clean;fast;good work,
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/12/2018 10:08 AM

Thank you for your rating and review. We're glad we could meet your service expectations. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

AF
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Angela F.
Lakeland, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service each time
My car is about 3 1/2 yrs. old now. I purchased it in July 2014. Still love it.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/07/2018 01:36 PM

Thank you for your rating and review. We know our teams try to provide the best possible customer service and we're always glad to hear form our customers about their experiences. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

PS
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Patricia S.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recent service appt
As always, great service.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/06/2018 12:32 PM

Thank you for your rating, review and repeat business. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick, courteous service.
Great service, courteous people.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/06/2018 11:59 AM

Thank you for your rating and review. We're gals we could provide great service on your last visit and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JH
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John H.
Plant City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer service!
Chris and his team are exceptionally friendly and helpful. Chris took me to my car and showed me exactly how they check for the issue I was having and issued me a loaner while they repaired it. Samantha and Summer were both very courteous on drop off and delivery. I was impressed by the class of customer service!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/05/2018 07:08 AM

Thank you for your rating and review. Our teams strive to provide the best possible service every day for every customer. We're glad we could get you the loaner you needed and that we could complete your service needs. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

CL
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Charles L.
Mulberry, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, Clean, Comfortable
The service staff are always super nice. We have dealt with the same ladies for years and they always take care of us. The waiting area is always clean and very comfortable. We love our Lakeland Hyundai!!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/05/2018 05:22 AM

Thank you for your rating, review and for coming back to Lakeland Hyundai Service. It sometimes helps to see a friendly face and comfortable place. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

HR
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Heike R.
Lake Wales, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No issues.
I loves the car wash/detail done with my free oil change.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/05/2018 05:19 AM

Thank you for your rating and review. We're glad we could meet your expectations and provide a quality service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Convenient location
Better than year ago
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 02/05/2018 11:07 AM

Hello,

 Please call me at the phone number below so I can be of assistance.

Christopher S. Haggstrom
863-577-5122
Service Manager

Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Review
Good service visit
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/02/2018 02:21 PM

Thank you for your rating and review.We're glad we could help make your visit good and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

AN
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Alice N.
Bartow, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service!
I truly appreciate the courtesy vacuum and wash!!! It really helps out when you are on the go all the time! Thank you!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/01/2018 05:05 AM

Thank you for your rating and review. We're glad we could meet your expectations and provide a quality service.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
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