ST

Sean Tolton

ASM

Pohanka Hyundai

Overall Rating

4.8

(1327 reviews)

70

Reviews of Sean Tolton

JH

Josephine H.

Upper Marlboro, MD

2013 Hyundai Elantra

07/02/2019

Service Type: Maintenance

Verified Customer

Category: Service

Excellent repair service and customer service

The attention given to customers is excellent, repairs done in timely manner, Sean kept me abreast of my repair service every step of the way via ongoing & regular communication. Service waiting area comfortable. My experience on June 28, which happened to be my birth day, was very pleasant. My car was repaired and I am very pleased. Thank you Pohanka Hyundai. Thank you Sean.

Josephine Hunte

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/03/2019 02:55 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JW

Jean W.

Saint Inigoes, MD

2018 Hyundai Tucson

07/02/2019

Service Type: Repair

Verified Customer

Category: Service

Customer service

Customer service and the ice cream they have ... always friendly but and go the extra mile.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/03/2019 02:58 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

GB

Glynda B.

Capitol Heights, MD

2018 Hyundai Kona

07/01/2019

Service Type: Maintenance

Verified Customer

Category: Service

Ritchie Road Hyundai Service is First Class!

In short: Friendly and respectable staff. Fast service. Clean and fairly comfortable seating area in waiting room. I had no issues. Great service!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/03/2019 02:53 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Bowie, MD

2011 Hyundai Sonata

06/30/2019

Service Type: Repair

Verified Customer

Category: Service

Great service!

I switched to this location from another nearby, hoping to get better service. I'm happy to report that the reviews are accurate.

From the ease of the drop off, talking with my service tech (Sean) and the speed of the labor, I am very pleased!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/01/2019 02:57 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

SC

Shanelle C.

Crofton, MD

2014 Hyundai Sonata

06/28/2019

Service Type: Repair

Verified Customer

Category: Service

Great Service!

Great customer service!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/01/2019 02:55 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JR

Jose R.

Alexandria, VA

2016 Hyundai Elantra

06/27/2019

Service Type: Maintenance

Verified Customer

Category: Service

Visit 6-25

I arrived at 7:15am and was greeted by Sean. He took care of the maintenance schedule needed . He gave me an estimated time and received a notice in a timely manner and suggested a break service as well, which is what I was anticipating. I went ahead with the brake service as well and it was finished in a timely manner. Sean was great. My only issue was they forgot to wash my car.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/27/2019 03:01 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please feel free to contact Sean and stop in for that car wash, we would be happy to take care of that for you. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

Verified Customer

Fort Washington, MD

2013 Hyundai Tucson

06/26/2019

Service Type: Maintenance

Verified Customer

Category: Service

Service for tire noise and rear wiper

The technician Sean lister to my concerns and took extra time to work with me. Sean was very polite and courteous in all expects of my visit. Because my vehicle was a drop off Sean call to very my concerns and advised me of all steps taken for my problem. Sean also advised me when my car was ready for pick up. Service was prompt and efficient. It was a pleasure having Sean as my technician.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/26/2019 12:59 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

GS

Gloria S.

Upper Marlboro, MD

2016 Hyundai Santa Fe S

06/26/2019

Service Type: Maintenance

Verified Customer

Category: Service

Service Advisor was prompt

Service advisor was prompt and courteous

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/26/2019 12:56 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

BT

Brenda T.

Lanham, MD

2019 Hyundai Sonata

06/25/2019

Service Type: Repair

Verified Customer

Category: Service

Treat you like family.

Staff were very professional.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/25/2019 01:59 PM

We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

TM

Tamela M.

Washington, DC

2014 Hyundai Sonata

06/24/2019

Service Type: Maintenance

Verified Customer

Category: Service

Service Center

This was my first experience with Pohanka . The customer service was personable and exceptionable. I was pleasantly surprised . I will come again.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/25/2019 01:58 PM

We appreciate your AMAZING feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RS

Rudolf S.

Upper Marlboro, MD

2014 Hyundai Elantra

06/24/2019

Service Type: Maintenance

Verified Customer

Category: Service

R Schneider

Every one was very friendly and very helpful.
Services provided on time and fair price for services.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/25/2019 01:57 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

TG

Tracey G.

Upper Marlboro, MD

2015 Hyundai Santa Fe

06/24/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great Job!

Rep was fast, courteous and knowledgeable

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/25/2019 01:57 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JW

Jason W.

Alexandria, VA

2018 Hyundai Sonata

06/24/2019

Service Type: Repair

Verified Customer

Category: Service

Scheduled Service

My 2018 Sonata went in for a scheduled service and I was very impressed with the level of communication I received from Sean at Pohanka. He kept me informed the whole time and made himself available for questions. My service was completed efficiently and my car was returned washed and vacuumed! Thank you Sean and thank you Pohanka.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/25/2019 01:56 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

ME

Musye E.

Washington, DC

2009 Hyundai Elantra

06/24/2019

Service Type: Maintenance

Verified Customer

Category: Service

Sean Thanks Bro

Sean buddy, thanks bro for the constant way of greeting customer/s and for dishing out food for thought infos regarding to the changes and upgrades the car needs. ??

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/25/2019 01:55 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

FA

Farida A.

Glenarden, MD

2017 Hyundai Santa Fe S

06/21/2019

Service Type: Repair

Verified Customer

Category: Service

Best car buying experience !!

I really enjoyed the service here and everyone is very helpful and pleasant especially Carlos and Shawn... I got an amazing deal at this dealership with a good warranty, I would highly recommend to anyone shopping for a new vehicle !

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/21/2019 02:16 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

RH

Regina H.

Suitland, MD

2015 Hyundai Elantra

06/20/2019

Service Type: Repair

Verified Customer

Category: Service

GREAT

Sean was very helpful and keep in touch with me on the progress of my car.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/21/2019 02:13 PM

We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

RL

Ronald L.

Oxon Hill, MD

2013 Hyundai Veloster

06/19/2019

Service Type: Maintenance

Verified Customer

Category: Service

Customers

Sean is always professional and he explains the entire process.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/21/2019 02:10 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

ES

Ernest S.

Washington, DC

2018 Hyundai Elantra

06/19/2019

Service Type: Maintenance

Verified Customer

Category: Service

stewart.e.

excellent service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/21/2019 02:09 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

JA

Jacquelyn A.

Upper Marlboro, MD

2015 Hyundai Sonata

06/18/2019

Service Type: Maintenance

Verified Customer

Category: Service

Best services

Service and customer care are awesome. Very professional and knowledgeable and friendly and willing to go the extra mile.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/21/2019 02:16 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

TD

Tara D.

Temple Hills, MD

2007 Hyundai Entourage

06/18/2019

Service Type: Maintenance

Verified Customer

Category: Service

Friendly customer service

My visit to Hyundai service is always met with helpful team members who consistently keeps me informed about the status of my van.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/19/2019 03:17 PM

We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

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