ST

Sean Tolton

ASM

Pohanka Hyundai

Overall Rating

4.8

(1327 reviews)

70

Reviews of Sean Tolton

YB

Yvonne B.

Lanham, MD

2014 Hyundai Sonata

05/31/2019

Service Type: Repair

Verified Customer

Category: Service

Excellent Service

I was in and out quickly and effortlessly . Time was much quicker than expected. Super friendly and efficient customer specialists,

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/03/2019 03:29 PM

We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JH

Johnny H.

Upper Marlboro, MD

2014 Hyundai Elantra

05/28/2019

Service Type: Maintenance

Verified Customer

Category: Service

Lack of Communication

I received a text stating my vehicle was not ready yet; however, I never received any notification when my vehicle did complete the service.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/30/2019 03:26 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

Verified Customer

Upper Marlboro, MD

2017 Hyundai Elantra

05/27/2019

Service Type: Maintenance

Verified Customer

Category: Service

Transmission service

Efficient service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/28/2019 06:33 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CH

Cynita Lamia H.

Washington, DC

2018 Hyundai Elantra

05/25/2019

Service Type: Maintenance

Verified Customer

Category: Service

Serve Advisor

When I walk in and be greeted with a smile from my service advisor Sean Tolton asking me what bring me in today and always Ms Hart. I tell him what I think and he says to me let me see what’s going on and when he do,he returns let me know and take care of it.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/28/2019 06:32 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

VA

Valencia A.

Temple Hills, MD

2018 Hyundai Tucson

05/25/2019

Service Type: Repair

Verified Customer

Category: Service

Friendly Service.

Service tech friendly, answered questions and tried to make me comfortable while waiting for my vehicle. Kept me updated on its progress.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/28/2019 06:31 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DG

Daniel G.

Fort Washington, MD

2017 Hyundai Accent

05/24/2019

Service Type: Maintenance

Verified Customer

Category: Service

No problems

I've never had a problem with the service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/28/2019 06:31 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

TS

Tanya S.

Upper Marlboro, MD

2018 Hyundai Santa Fe S

05/23/2019

Service Type: Repair

Verified Customer

Category: Service

Service Department

This was the first time I took my vehicle to Pohanka Hyundai for service. I would definitely recommend Pohanka Hyundai’s Service Department due to ease of the check in / check out process, the information provided prior to and after service of expectations, amenities, and the inclusion of a complimentary multi-point inspection.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/24/2019 02:29 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

SS

Sandra S.

Fort Washington, MD

2018 Hyundai Elantra

05/23/2019

Service Type: Repair

Verified Customer

Category: Service

Professional and customer service

Representative was very Professional and courtesy

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/24/2019 02:28 PM

We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

KD

Kathy D.

Hyattsville, MD

2018 Hyundai Elantra

05/22/2019

Service Type: Maintenance

Verified Customer

Category: Service

Customer Service was Top Notch

Your employees @ Pohanka Hyundai are polite & pleasant.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/24/2019 02:27 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

KP

Kenneth P.

Washington, DC

2011 Hyundai Sonata

05/22/2019

Service Type: Maintenance

Verified Customer

Category: Service

great place for service

Sean Tolton makes coming to get servvice easy efficient and timely.
I fee that he is honest wuth me about what I need and when I shoud get it fixed.
The service aera is comfortable and a nice place to wait

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/22/2019 02:56 PM

We appreciate your AMAZING feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DG

David G.

Lanham, MD

2014 Hyundai Equus

05/22/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great dealership

The personal care and attention that I get and my vehicle and keeping me up-to-date will always make me a returning customer

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/22/2019 02:55 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

GP

Gail P.

Upper Marlboro, MD

2013 Hyundai Santa Fe S

05/21/2019

Service Type: Maintenance

Verified Customer

Category: Service

Pleased with service and time

My car is five years old, and I still take it to the dealership for service. Sean is the best!!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/22/2019 02:55 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Capitol Heights, MD

2013 Hyundai Elantra

05/21/2019

Service Type: Maintenance

Verified Customer

Category: Service

Excellent Service

I’ve experienced great customer service and my vehicle is in excellent condition as a result of the service I’ve received over the past several years. My vehicle is 5 years old and runs like new.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/22/2019 02:59 PM

We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

LG

Lise G.

Hyattsville, MD

2018 Hyundai Sonata

05/21/2019

Service Type: Repair

Verified Customer

Category: Service

Service with a smile

The service manager explained what they were going to do and how long it would take. The service department were all friendly. My car was ready on time. I will go back for all my maintenance.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/22/2019 03:00 PM

We appreciate your AMAZING feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JA

Jim A.

Clinton, MD

2012 Hyundai Elantra

05/21/2019

Service Type: Repair

Verified Customer

Category: Service

Service Rep - Sean Tolton

Sean is a true professional! He always keeps me informed with exactly what is going on with my vehicle and ensures that all service is complete before contacting me with the cost.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/22/2019 02:56 PM

We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RA

Robin A.

Washington, DC

2014 Hyundai Santa Fe S

05/20/2019

Service Type: Maintenance

Verified Customer

Category: Service

I always get great, friendly, efficient service with no hassle, and no appointment.

Sean Tolton always provides great service. I found I had a convenient opportunity to take my car in for its 60,000 mile service with about 1100 miles to go, so I headed out there and called on the way to see if it was convenient. Sean, my usual service manager was unavailable, but the person answering the phone assured me me I could be served. Sean was apparently alerted and he had someone in the drive looking for me when I pulled in. They took my car in immediately and returned it to me within less than two hours, washed and ready for my holiday road trip next weekend. Mr. Tolton consistently provides the greatest auto maintenance service I've had in over fifty years of car ownership, always with a smile, and applies any discounts to which I may be entitled. Hyundai makes a great car and Sean Tolton and Pohanka provide great service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/22/2019 03:01 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DT

Doris T.

Temple Hills, MD

2012 Hyundai Sonata

05/20/2019

Service Type: Maintenance

Verified Customer

Category: Service

Air bag

Customer service was excellent

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/20/2019 03:45 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Greenbelt, MD

2017 Hyundai Sonata

ReScore Review™

05/17/2019

Verified Customer

Category: Service

Service

Received a response from Asia in a timely fashion.

Recommended

Employees worked with

RICHARD T BRITT

Verified Customer

Oxon Hill, MD

2014 Hyundai Accent

05/16/2019

Service Type: Repair

Verified Customer

Category: Service

Quality Customer Service during Scheduled Maintenance

Sean made my service a breeze, and was very courteous. He was both genuine and courteous with ensuring my vehicle's service needs were met.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/17/2019 03:51 PM

We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CS

Crystal S.

District Heights, MD

2018 Hyundai Tucson

05/15/2019

Service Type: Maintenance

Verified Customer

Category: Service

customer service

The customer service that the service people give is unmatched by other dealerships. They take great care every from the moment you walk in the door.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/16/2019 03:28 PM

We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

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