ST

Sean Tolton

ASM
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1327 reviews)
70

ME
gravatar
Musye E.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thank you Sean
Sean...thank you again for best services that you provide...I greatly value your opinion and your knowledge with whatever condition my car is when I bring it to get serviced...
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/08/2019 04:36 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

AF
gravatar
Artina F.
Glenarden, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly Staff and Clean Waiting Area
The service staff are friendly and knowledgeable about the services recommended/required. Sean T., consistently provided me with updates on the issues found, suggested fixes and timeframe of the fixes I agreed to. I would highly recommend this location if you need repairs. The waiting area is spacious, clean and offers WiFi connections.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/08/2019 05:52 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KB
gravatar
Kianna B.
Charlotte, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
5 star satisfaction
Mr bivins was amazing. Took care of me 100% throughout the entire process.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/08/2019 05:18 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

CB
gravatar
Charlene B.
Greater Landover, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Customers service is great
Mr. Sean was excellent letting me know about the status of my car
I love the text messaging. Keeps you in the loop. Then my phone was depleating in my battery and the charge service Pohanka has service where u can charge you phone but the cord was broke. Mr. Sean offered me his charger. I was happy. :)
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/05/2019 11:26 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

RD
gravatar
Richard D.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast & Professional
The consistency and first class treatment keep me and my 2015 Equus happy
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/08/2019 06:01 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

JY
gravatar
Jose Y.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pohanka Hyandai customer
Professional and curtious
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/04/2019 12:39 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

PW
gravatar
Paulette W.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service review
Sean Tolton is why I feel good about bring my car back to Pohanka for service. He is professional, honest, friendly and he shows that he cares about the customer and doing his best to serve them.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/31/2019 08:46 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CJ
gravatar
Crystal J.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service
I always love coming to Pohanka Hyundai to have my car service. Sean Tolson the service advisor is knowledgeable about the services I need to keep my 2012 Santa Fe running smooth and safe and the only one I interact with every time I need it service, not that the other service advisors are not knowledgeable about my vehicle he is the only one that I am comfortable with from the first time I have taken my vehicle in for service. on top of this he give you personal chair side visit to go over (when you waiting for your vehicle) what service is require. and I would like to add besides the service advisors , seating, and vending machines and coffee/tea are the free ice cream sandwiches....yum (cookies would be nice...again.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/31/2019 08:44 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

MB
gravatar
Mickeeta B.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
So Grateful
I'm so grateful for the wonderful care I received by Miguel and Sean. I was so nervous when ai arrived. They calmed me and took great care of me.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/31/2019 08:41 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

MM
gravatar
Marion M.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
I enjoy when l step in the door l'm treat like my car will be taken care of. I enjoy when Sean knows who I am even though I don't come that often.He treat me with high respect.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/31/2019 02:35 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

SW
gravatar
Steven W.
Leonardtown, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great!
I’d recommend Pohanka to my friends and I loved my experience there but it’s too far from my home and I’ll be using a closer dealership for future services.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/31/2019 02:37 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

DB
gravatar
Donald B.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Service was outstanding. Sean was outstanding
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/29/2019 11:34 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

WC
gravatar
Wickey C.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The waitingyou're waiting area
The representative is very cordial and respectful to his customers. When leaving my vehicle for service, the representative text me or give me a call to let me know the process that's being done and how long it would take to make the appropriate repairs on my vehicle. He's professional and knowledgeable concerning the operation of my vehicle, thank you very much for your service.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/28/2019 02:43 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

RS
gravatar
Rudolf S.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Over all services 7
Timely service and very courteous sales representative.
The place was clean and orderly arranged.

Marie Davenport
Rudolf Schneider
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/28/2019 02:39 PM


 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CW
gravatar
Charmin W.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and usually pretty fast
Came in for an oil change , everyone is always pretty friendly, and fast. Its always clean and they offer a complimentary charging station which is a plus. Was going to take the shuttle but opted to stay and wait on my vehicle. Only thing they did not do was wash my car and i was looking forward to it after all the snow. However, It was no big deal but i thought a complimentary wash came with your car servicing. But overall I would come again
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/24/2019 02:56 PM

Thank you for your review. Due to inclement weather, the pipes were frozen during your visit, if you'd like please return and we can give you a complimentary wash! We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

KM
gravatar
Kevin M.
Clinton, MD
2017 Hyundai Sonata Plu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service.
Sean was outstanding. Great service rep.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/22/2019 11:44 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Oxon Hill, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wasn’t a long wait time!
In & out of service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/22/2019 11:31 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/22/2019 11:32 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CM
gravatar
Carolyn M.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great servive
Sean was extremely personable and had a sense of urgency. I spoke with him via telephone prior to coming and he was very courteous and knowledgeable
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/23/2019 07:44 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

RD
gravatar
Richard D.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Simply the best
The value and service are well above standard, as is the vehicles. Thanks for always making the service visits quick and as painless as possible.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/21/2019 11:19 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

KP
gravatar
Kenneth P.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service/Great People
As usual Sean was excellent at customer service. In general everyone there is pleasant and helpful
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/17/2019 02:18 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.