ST

Sean Tolton

ASM

Pohanka Hyundai

Overall Rating

4.8

(1327 reviews)

70

Reviews of Sean Tolton

TS

Tina S.

Upper Marlboro, MD

2015 Hyundai Genesis

01/09/2019

Service Type: Maintenance

Verified Customer

Category: Service

Hyundai Service

My Service Advisor, Sean never fails me with excellent service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/11/2019 11:51 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

KJ

Kevin J.

Upper Marlboro, MD

2017 Hyundai Accent

01/08/2019

Service Type: Maintenance

Verified Customer

Category: Service

employees so friendly

Sean Tolson was very very helpful Pohanka Hyundai has the best customer service in the area

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/11/2019 12:07 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Owings, MD

2016 Hyundai Tucson

01/08/2019

Service Type: Repair

Verified Customer

Category: Service

Great service

Service on vehicle was great—done in a day

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/11/2019 12:10 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

FD

Frenicee D.

Upper Marlboro, MD

2014 Hyundai Sonata

01/07/2019

Service Type: Repair

Verified Customer

Category: Service

Great service managers.

Sean was very courteous. Work was done in great time. Love your hot chocolate.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/08/2019 03:25 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

AL

Annette L.

Upper Marlboro, MD

2013 Hyundai Sonata

01/07/2019

Service Type: Repair

Verified Customer

Category: Service

The Place to Be

The work staff is the best. They explain what is causing the problem with your vehicle and give a few solutions for repairs to help get you on your way.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/08/2019 03:23 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

MC

Maynard C.

Upper Marlboro, MD

2018 Hyundai Elantra

01/06/2019

Service Type: Repair

Verified Customer

Category: Service

Tire Service

Overall the service went really well. The employees kept me up to on the service of my car

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/08/2019 03:22 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

AG

Arlene G.

Greenbelt, MD

2013 Hyundai Tucson

01/05/2019

Service Type: Maintenance

Verified Customer

Category: Service

Service

Sean Tolton CS is awesome. He’s always so pleasant to work with

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/08/2019 03:21 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Oxon Hill, MD

2016 Hyundai Sonata

01/04/2019

Service Type: Maintenance

Verified Customer

Category: Service

Customer Service

Always great customer service!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/04/2019 03:14 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

LJ

Lisa J.

Clinton, MD

2012 Hyundai Elantra

01/04/2019

Service Type: Maintenance

Verified Customer

Category: Service

Love my service guy

I love my service guy. He keeps me on the road with all the preventative maintenance and other suggestions so that my car runs smooth each and every time. I bought the car at a different dealership but I had my faith renewed when I came to Pohanka. I have never had a bad service experience.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/04/2019 03:13 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

MW

Maxine W.

Clinton, MD

2011 Hyundai Equus

01/03/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great customer service

Sean is always professional. He us very knowledgeable and keeps me informed and updated throughout my visit.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/04/2019 01:59 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

OJ

Ola J.

Washington, DC

2016 Hyundai Sonata

01/03/2019

Service Type: Maintenance

Verified Customer

Category: Service

Sean in service dept. Excetional

Sean in the service dept. Is very informative.. He answers any or should I say the many questions I have. He demonstrates a great deal of patience. Also the lady accepting my payment is very friendly. They make my service experience very pleasant.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/04/2019 01:59 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

BM

Barbara M.

Greater Landover, MD

2015 Hyundai Equus

01/03/2019

Service Type: Repair

Verified Customer

Category: Service

Excellence, No Excuses

My experience at Pohanka Hyundai was execellent!

They stand by their word, 100% customer satsification. Brought my 2015 Equus for a Maryland Inspection, failed initial inspection which triggered a few unexpected issues.

The Service Manager, Mr. Ralph Dykes, assured me that everthing would be taken care at no additional cost to me. He and his staff (to name a few: Asia, Brittney, Sean, Carolyn, Charles) took really good care of me. Very professional group of people.

When they had to keep the vehicle to service it, they put me into a car of the same or higher quality with no hassles. Texts were provided, giving me timely status updates. You folks are amazing!

I'm now a regular customer. Great customer service is difficult to find.

Pohanka Hyundai exemplifies excellent service of customer satisfication with no excuses.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/04/2019 01:58 PM

Wow Wow Wow!! Thank you so much for being a part of OUR family here at Pohanka!! We love you as customer and look forward to servicing you for many more years to come! Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CB

Chrystal B.

Brandywine, MD

2018 Hyundai Sonata

01/03/2019

Service Type: Maintenance

Verified Customer

Category: Service

Customer Service

Great customer service and care from my salesman Sean B.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/04/2019 01:59 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CH

Catherine H.

Oxon Hill, MD

2014 Hyundai Sonata

01/01/2019

Service Type: Repair

Verified Customer

Category: Service

Close by

Good service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/02/2019 03:29 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

LR

Luis R.

Laurel, MD

2017 Hyundai Santa Fe S

01/01/2019

Service Type: Maintenance

Verified Customer

Category: Service

Service Department

From the moment I visited this facility I was impressed. Very cordial and attentive staff. Definitely will be back for my car service or maintenance needs. The customer service agent explained me the future service maintenance for my car

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/02/2019 03:28 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

SJ

Sharnita J.

Clinton, MD

2012 Hyundai Sonata

01/01/2019

Service Type: Repair

Verified Customer

Category: Service

Service Advisor

My service advisor Sean, was awesome! Sean, kept me abreast on what was needed for my car and what needed immediate attention. I felt like I was in good hands with Sean. He was also understanding very accommodating. When I return for my next visit I will definitely look for Sean.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/02/2019 03:27 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Suitland, MD

2015 Hyundai Sonata

12/27/2018

Service Type: Repair

Verified Customer

Category: Service

Great service

The coustomer service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/28/2018 02:53 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

MB

Marvin B.

Upper Marlboro, MD

2011 Hyundai Sonata

12/27/2018

Service Type: Repair

Verified Customer

Category: Service

Good service

Everytime I come here, I get treated with the upmost respect. I'd like to specifically point out Service Advisor Sean Tolton at the Pohanka Hyundai location in Capitol Heights, from the first time I've taken my car there up until recently, he's always been a helpful dude.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/28/2018 02:53 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Lanham, MD

2015 Hyundai Santa Fe S

12/26/2018

Service Type: Repair

Verified Customer

Category: Service

Service Review

Sean at Pohanka Hyundai is an excellent Service Manager. He pays attention to detail and makes recommendations that are factual and make sense. He also posses great Customer Services skills.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/28/2018 02:22 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

SS

Sean S.

Capitol Heights, MD

2011 Hyundai Sonata

12/26/2018

Service Type: Repair

Verified Customer

Category: Service

Excellent service

The people that work there.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/28/2018 02:17 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

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