ST

Sean Tolton

ASM

Pohanka Hyundai

Overall Rating

4.8

(1327 reviews)

70

Reviews of Sean Tolton

DP

David P.

Capitol Heights, MD

2015 Hyundai Elantra

02/26/2018

Service Type: Maintenance

Verified Customer

Category: Service

Inspection

Fast and friendly

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/27/2018 02:18 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Bowie, MD

2011 Hyundai Sonata

02/26/2018

Service Type: Repair

Verified Customer

Category: Service

Good customer service

Great communication

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/26/2018 11:31 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

TG

Tami G.

Waldorf, MD

2013 Hyundai Equus

02/23/2018

Service Type: Repair

Verified Customer

Category: Service

Great service. Honest

Sean Tolton was my service agent & he made me aware that I was over-charged last service . He told me that he’d apply my credit to my 2/19 service. I would have never known about this, but Sean ‘making it right,’ is the kind of service I value. Appreciate the honesty. Tami

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/26/2018 07:57 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

Verified Customer

Oxon Hill, MD

2009 Hyundai Sonata

02/23/2018

Service Type: Maintenance

Verified Customer

Category: Service

NA

NA

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/26/2018 07:39 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JH

Jerome H.

Temple Hills, MD

2015 Hyundai Sonata

02/23/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great customer service

Staff, esp Sean Tolton, are great!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/26/2018 07:29 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Temple Hills, MD

2017 Hyundai Sonata

02/22/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great service

Great service, but wait time should be shorter for a oil change and replace of two tires

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/26/2018 07:29 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Washington, DC

2006 Hyundai Sonata

02/21/2018

Service Type: Maintenance

Verified Customer

Category: Service

Hyundai Service

When entering the facility, one is immediately greeted with friendly faces and expert service people who are interested, not only in the service of your car, but also in your comfort. Another thing is that they keep you abreast of what is happening with your car whilst the technician is working on it and the definitely let you know what the problem is and more importantly, what the cost will be. Those are things that are much appreciated along with the fact that you are not paying for something that is not needed. The honesty of the service person I have worked with is definite a big plus and says a lot for the Hyundai reputation. As a female senior lady, this is most welcome in this fast paced age of technology where politeness seems to have gone out the window. Thank you for keeping it in your shop.!!! God bless each one of you as you minister to others in your capacity.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/21/2018 02:25 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

LS

Lennox S.

Bowie, MD

2014 Hyundai Santa Fe

02/19/2018

Service Type: Maintenance

Verified Customer

Category: Service

Location and service hours

Location and service hours

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/19/2018 07:51 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

OV

Olivia V.

Hyattsville, MD

2012 Hyundai Sonata

02/16/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great customer service

Sean T was a great service adviser. He called me about the work needed for my car and kept me informed during the course of the day while they worked on my car. All though my car was not repaired, they explained the problem and I am thankful for the customer service I received.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/16/2018 02:22 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

ML

Melyssa Elizabeth L.

Capitol Heights, MD

2015 Hyundai Elantra

02/15/2018

Service Type: Repair

Verified Customer

Category: Service

Great

I'm always taken care of when at pohanka.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/15/2018 01:58 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

MM

Mary M.

Fort Washington, MD

2015 Hyundai Sonata

02/13/2018

Service Type: Maintenance

Verified Customer

Category: Service

4 stars

It was fine

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/13/2018 12:41 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

AJ

Alton J.

Clinton, MD

2013 Hyundai Equus

02/13/2018

Service Type: Repair

Verified Customer

Category: Service

Alton Jordan

The service person Sean is very helpful and patient with the customer and Asia does her best in getting the customer a loaner to continue their day.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/13/2018 12:38 PM

Thank you Mr.Jordan, we appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DW

Deborah W.

Washington, DC

2016 Hyundai Elantra

02/10/2018

Service Type: Maintenance

Verified Customer

Category: Service

I understand what is happening. Serviced quickly

My family members plan to go this root for the next purchase.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/12/2018 07:56 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JP

Jules P.

Fort Washington, MD

2012 Hyundai Equus

02/09/2018

Service Type: Repair

Verified Customer

Category: Service

Great service

Personnel are very professional and attentive.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/12/2018 08:03 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

Verified Customer

Upper Marlboro, MD

2008 Hyundai Tiburon

02/08/2018

Service Type: Maintenance

Verified Customer

Category: Service

Another great service experience with Sean T.

Another great service experience with Sean Tolton leading the effort. I prefer to only work with him because I always have a seamless, stress-free, informed experience.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/08/2018 03:06 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

MJ

Mattie J.

Washington, DC

2018 Hyundai Sonata

02/07/2018

Service Type: Repair

Verified Customer

Category: Service

Service Advisor

The service provided by Mr. Sean Tolton was excellent. He was patient, and informative. It was a pleasure doing business with him.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/08/2018 07:04 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

BC

Bonnie C.

Temple Hills, MD

2017 Hyundai Accent

02/06/2018

Service Type: Maintenance

Verified Customer

Category: Service

Friendly and professional customer service

Always a positive experience when I visit Pohanka Hyundai. Excellent courteous customer service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/06/2018 10:02 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

TT

Tamela T.

Fort Washington, MD

2017 Hyundai Santa Fe S

02/05/2018

Service Type: Maintenance

Verified Customer

Category: Service

Always Excellent Service...

I always receive top-notch service when I visit Pohanka Hyundai. I will never go anywhere else to have my car serviced...and my service experience will cause me to continue to buy Hyundais.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/05/2018 08:15 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DR

Devante R.

District Heights, MD

2017 Hyundai Sonata

01/29/2018

Service Type: Repair

Verified Customer

Category: Service

Excellent service

The staff was very respectful and quick explain everything I needed done in a good manor

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/30/2018 11:14 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DG

Dovetta G.

MD

2015 Hyundai Sonata

01/29/2018

Service Type: Maintenance

Verified Customer

Category: Service

Returning Customer

Oil changes made easy with or without an appointment. Cost and time much better than those other drive thru places. Service techs always friendly and helpful. And the mature lady at the cashier counter a joy to work with.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/29/2018 09:14 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

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