ST

Sean Tolton

ASM

Pohanka Hyundai

Overall Rating

4.8

(1327 reviews)

70

Reviews of Sean Tolton

LD

Laclaudia D.

Washington, DC

2016 Hyundai Tucson

04/24/2018

Service Type: Repair

Verified Customer

Category: Service

Service Department

This current visit was pretty quick in and out for a minor repair. However, I am still waiting for things that I've been requesting for almost two years. This is why I will not recommend this dealership. My experience in sales was awful, however, service is good. I only come there to make sure my car has manufacturer parts whenever needed. Outside of that I take my business elsewhere.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/24/2018 11:44 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business. Feel free to follow up with any questions or concerns regarding your vehicle with your Advisor.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

HK

Helen K.

Temple Hills, MD

2017 Hyundai Santa Fe S

04/19/2018

Service Type: Maintenance

Verified Customer

Category: Service

Everyone was courteous, helpful and timely.

I felt comfortable this time in bringing my car for service. Everyone was very courteous; they were helpful and my car was finished in a timely fashion. No one seemed to be stressed.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/20/2018 12:50 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DT

Doris T.

Temple Hills, MD

2012 Hyundai Sonata

04/18/2018

Service Type: Maintenance

Verified Customer

Category: Service

Oil Change

People are very nice

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/20/2018 12:50 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

GW

Gloria W.

Upper Marlboro, MD

2010 Hyundai Accent

04/18/2018

Service Type: Repair

Verified Customer

Category: Service

Gloria A. Whitley, customer (not sure of question)??

Thanks to my Service Rep Sean, my experiences at Pohanka are always great. He exudes kindness, patience and professionalism. If Sean isn't there to "write up" the ticket for my car, I wait until he returns. It is anticipated that my current car will be given to my grandson when he goes off to college; and because of my positive experiences with Sean, I feel very comfortable about purchasing and having my next car serviced at your dealership. Thank you

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/18/2018 03:06 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Suitland, MD

2013 Hyundai Genesis

04/17/2018

Service Type: Repair

Verified Customer

Category: Service

Sean (Service Manager), They Don't Come This Genuine Anymore

The service was "dealership" expensive as expected but the transparency and professionalism from the service manager (Sean) to the service staff to the mechanics/technicians is the reason I continue to bring my vehicle there.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/18/2018 03:06 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JA

Jacquelyn A.

Upper Marlboro, MD

2015 Hyundai Sonata

04/17/2018

Service Type: Maintenance

Verified Customer

Category: Service

Greatest service team

From day one, I was greeted and treated with the most respect and slowed that I was their main concern was to make sure I was taken care of and that’s goes now. Always kept inform about my car. What it needed and made sure it was taken care of. Every one is very professional in the field.
Thanks to them all.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/18/2018 03:05 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Washington, DC

2013 Hyundai Sonata

04/17/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great all around service.

My service writer, Sean did a great job.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/18/2018 08:06 AM

It was a pleasure speaking with you, I hope from our conversation, you feel better about our business. As I said we want to retain each and every five star guest that comes into our building. I hope you had a great day and I look forward to talking to you soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/19/2018 08:04 AM

It was a pleasure speaking with you, I hope from our conversation, you feel better about our business. As I said we want to retain each and every five star guest that comes into our building. I hope you had a great day and I look forward to talking to you soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/20/2018 08:44 AM

Thanks a lot! Enjoy your day!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/23/2018 10:29 AM

It was a pleasure speaking with you, I hope from our conversation, you feel better about our business. As I said we want to retain each and every five star guest that comes into our building. The other survey you completed did not come through, can you please fill out this one.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

VS

Valerie S.

Washington, DC

2016 Hyundai Elantra

04/17/2018

Service Type: Maintenance

Verified Customer

Category: Service

They were very knowledgeable and knew what I needed

I like coming there the staff is friendly and knowledgeable

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/18/2018 03:04 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

FS

Floyd S.

Washington, DC

2015 Hyundai Sonata

04/16/2018

Service Type: Repair

Verified Customer

Category: Service

the people that work at Pohanka Hyundai and Sean is a very hard worker

We need people around like the ones at Pohanka Hyundai that take care of us old people L O L I will tell other about you all thanks Floyd Smith

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/16/2018 03:14 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CU

Christine U.

Washington, DC

2017 Hyundai Elantra

04/11/2018

Service Type: Maintenance

Verified Customer

Category: Service

Satisfied customer

Sean was friendly,helpful and he kept me informed throughout the process. Took no time for my car to be serviced;a fan of the selection of music that was playing in the waiting area?

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/12/2018 03:07 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CC

Candice C.

Upper Marlboro, MD

2018 Hyundai Sonata

04/10/2018

Service Type: Maintenance

Verified Customer

Category: Service

Timely and Efficient

For my first service at Pohanka Hyundai I was greeted kindly, and handled with care. My service was done efficiently and I'm pleased with the results.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/10/2018 03:23 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Oxon Hill, MD

2011 Hyundai Sonata

04/09/2018

Service Type: Maintenance

Verified Customer

Category: Service

Service

Service personnel

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/10/2018 03:21 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

ME

Musye E.

Washington, DC

2009 Hyundai Elantra

04/09/2018

Service Type: Maintenance

Verified Customer

Category: Service

Sean

Great service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/09/2018 02:16 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

KJ

Kevin J.

Upper Marlboro, MD

2017 Hyundai Accent

04/04/2018

Service Type: Maintenance

Verified Customer

Category: Service

very friendly

they do a great job

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/04/2018 12:47 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RR

Ronald R.

Waldorf, MD

2015 Hyundai Genesis

04/03/2018

Service Type: Repair

Verified Customer

Category: Service

Customer Loyalty

For the record, I've owned/leased five Hyundai vehicles since 2010, of which two were from the Genesis Family. I've purchased from two local Maryland dealerships in the past eight years and notified both in writing that I would be interested in purchasing a sixth vehicle, and have not heard from either of them. In this day in age, with all the technology at our disposal, maintaining customer relations should never be a shortcoming. I'm taking time to advise you of what's not happening for existing, loyal customers. And for me, it's a problem that may be irreparable, forcing me to take my business elsewhere.

v/r Ronald Robbins

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/03/2018 03:20 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

PN

Peggy N.

Brandywine, MD

2013 Hyundai Sonata

04/03/2018

Service Type: Repair

Verified Customer

Category: Service

P Newman

Locality, convenience, and pleasant service people.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/03/2018 01:22 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JR

Joe R.

Washington, DC

2014 Hyundai Veloster

03/31/2018

Service Type: Repair

Verified Customer

Category: Service

The service is top-notch

It really couldn't have gone better. Sean kept me in the loop at every step, and the work got done quickly once everything arrived.

And since you're asking, the service I've received from everybody there has been beyond exceptional, even prior to this service visit.

Everybody's nice, up front and straightforward, and competent in taking care of everything I've needed. I don't mind driving all the way out there because I know you and your colleagues are going to take care of everything. I can't thank y'all enough.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/02/2018 02:42 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

IW

Ian W.

Bowie, MD

2013 Hyundai Elantra Gt

03/29/2018

Service Type: Repair

Verified Customer

Category: Service

Good service

Good Customer Service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/30/2018 11:53 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

IB

Isaac B.

Bolivar, TN

2015 Hyundai Genesis

03/26/2018

Service Type: Maintenance

Verified Customer

Category: Service

Service

Good Service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/26/2018 03:01 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

MM

Monet M.

Brandywine, MD

2015 Hyundai Sonata

03/26/2018

Service Type: Maintenance

Verified Customer

Category: Service

Excellent Service

Got my 30,0000 service done and it went smoothly and my vehicle is operating great! They even washed my car:)

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/26/2018 01:14 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

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