avatar

Tom Harer

Lead Technician
Tom is the longest employee at B&B. We would be lost without all his knowledge of B&B. Tom spends his Sunday at BSF. He truly cares about B&B and it shows. He is a father of 2. And he loves to make us laugh.
Overall Rating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(10 reviews)
100

TH
gravatar
Trish H.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2026
10
Routine maintenance, another win!
I always appreciate the attention to detail my car receives when it receives routine maintenance.It's always done right, on time, and gets me back on the road quickly. Thank you! šŸ¤—
The Team from B&B Auto Repair responded on 01/31/2026 09:35 AM

We’re delighted to hear that you appreciate our attention to detail! šŸš—āœØ Ensuring your car gets the care it deserves is our top priority, and we’re glad to have you back on the road in no time. Your car might just start to think it’s a VIP with all that attention! We look forward to your next visit!

Employees worked with

Verified Customer
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2026
verified customerVerified Customer
10
Professional service
I have been using B&B Auto for over 20 years. They have always greeted me warmly and resolved my auto issues with great expertise and always with a fair price. Tom was the Auto-Tech that worked on my car this time. He is always courteous and respectful. He knows what he is doing. Thank you!!
The Team from B&B Auto Repair responded on 01/31/2026 09:35 AM

We're so glad to hear that you've been part of the B&B family for over 20 years! šŸŽ‰ It’s always a pleasure to know we've been able to keep your wheels turning with friendly service and solid expertise—just the way we like it. Tom appreciates the shout-out, and we’ll make sure to keep him stocked up on his ā€˜courtesy juice’! šŸš—šŸ’Ø Here’s to many more years of keeping your car—and your smiles—running smoothly!


RM
Reggie M.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2025
verified customerVerified Customer
10
Expedient, compassionate and professional..this is my experience EVERY TIME I take my vehicle in for service
The staff is always friendly and willing to accommodate their customer's needs be it through answering routine questions to explaining their troubleshooting process to diagnose and resolve any issues their vehicles present. The direct communication is excellent! Once a diagnosis is determine options are always offered with pricing before work is initiated to avoid confusion in next steps. The waiting area is clean and inviting as well as the service bays. I love the attention to detail...
The Team from B&B Auto Repair responded on 10/12/2025 09:38 AM

We're glad to hear that you’ve experienced our friendly service and clear communication! šŸš—šŸ’¬ It's fantastic to know that our team was able to break down the troubleshooting process like the pros they are. We strive to keep things transparent with options and pricing—it’s sort of our specialty! And thanks for noticing our clean waiting area; we like to keep it cozy for those moments when you’re waiting. Here’s to maintaining that attention to detail! If your vehicle ever needs more TLC, just holler! 😊

Employees worked with

SR
gravatar
Steve R.
Bremerton, WA
1997 GMC K1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2025
verified customerVerified Customer
10
Fast, Dependable repairs
My truck was towed in on a Saturday while they were closed for the weekend and was diagnosed with text communication and approval. My truck was done on Monday. The Special extra care that makes a huge difference is Tom Harerthe Experience Technician lubricated My drivers door that was sticking without mentioning to me, it's just one of those professional experiences that have customers like me to appreciate
The Team from B&B Auto Repair responded on 08/07/2025 09:38 AM

We're so glad to hear about your great experience! šŸš— It's like the auto repair version of a surprise party—nobody expects it, but it sure makes you smile! Tom is indeed a wizard with those little details, and we're happy to know he went above and beyond with your truck. šŸ› ļø We appreciate you taking the time to share your thoughts. Don't hesitate to drop by if your truck needs another magical touch!

Employees worked with

MH
Matt H.
Port Orchard, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2025
verified customerVerified Customer
10
Clear communication with options
A serious problem handled very well
The Team from B&B Auto Repair responded on 07/13/2025 09:37 AM

We're glad to hear that we were able to tackle a serious problem with finesse! šŸš—šŸ’Ø It’s kind of like a pit stop in a race—sometimes you need a quick tune-up to keep things running smoothly. Your trust in us means the world! If you ever find yourself in another automotive pickle, you know where to find us. šŸ˜„


Verified Customer
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2025
verified customerVerified Customer
10
Couldn't ask for anything more
Very fast! Superior knowledge and expertise. They are not in the business to rip you off, which is rare. They were even open and honest about options to cut costs on services needed. I was very impressed, and will never take my car anywhere else.
Thanks a million Tom and Lina!
The Team from B&B Auto Repair responded on 04/23/2025 09:37 AM

We're over the moon to hear about your experience! šŸš€ It's always our goal to keep your car running smoothly without any surprise costs hiding under the hood. We're glad we could provide you with options that didn’t break the bank. Your trust means the world to us, and we promise to keep delivering the same level of care and expertise. Happy driving! šŸš—šŸ’Ø

Employees worked with

WH
gravatar
Walt H.
Bremerton, WA
2002 Ford F-250 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
9
Install Sulastic Shackles.
I asked them if they could install a Sulastic Shackle kit for me on the front end of my truck. They said they could but couldn't warranty the parts since I was bringing them to them. They gave me a bid and accomplished the work in the time frame they said they would. I was very satisfied.
The Team from B&B Auto Repair responded on 04/05/2025 09:43 AM

We’re so glad to hear you were satisfied with our work! šŸš›šŸ‘ It’s always a pleasure to tackle unique projects like a Sulastic Shackle kit on a truck. We're happy that we could meet your expectations while keeping it on schedule. Just remember, when it comes to parts, we like to keep things as transparent as a freshly cleaned windshield! If you have any more projects in mind, don’t hesitate to give us a shout!

Employees worked with

Verified Customer
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2024
verified customerVerified Customer
10
Trusted since 1990.
I've been a customer of B&B since about 1990. They've always been fair, good and trustworthy. They are the only company that I don't mind 'donating' my money too since they've kept my cars in top condition and running properly.
The Team from B&B Auto Repair responded on 11/07/2024 11:25 AM

We're glad to hear that you've been part of the B&B family since the '90s! ? It sounds like you've developed quite the bond with your cars—and with us. We're honored to be the mechanics that keep your automotive companions in tip-top shape. It’s not every day you find a customer who enjoys ā€œdonatingā€ their money! Just remember, we promise to put those donations to good use! ?? Cheers to many more worry-free miles ahead!


CC
Chad C.
2018 Dodge ProMaster 2500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2024
verified customerVerified Customer
10
Great shop that does great work
Very helpful and very patient answering all my questions. Honest and straightforward. I won’t take my rig anywhere else in kitsap county.
The Team from B&B Auto Repair responded on 10/04/2024 09:36 AM

We're glad to hear you found our team helpful and patient! It sounds like we’ve passed the quiz on car repairs and customer service with flying colors. ?? We pride ourselves on being honest because nobody likes surprises on their repair bill—except maybe at a birthday party! ? Thanks for trusting us with your rig, and we look forward to keeping it running smoothly!


Verified Customer
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2024
verified customerVerified Customer
10
AC Fixed Fast
With the hot weather, I needed my AC fast! B&B got me in quick, and restored my AC. They were efficient with their billing (got the whole thing on text before I showed up), the cost was reasonable, and they were courteous and friendly as well. Thanks!
The Team from B&B Auto Repair responded on 07/19/2024 10:19 AM

We're thrilled to hear that we could cool things down for you! ? Keeping our customers comfortable is what we do best, and we're delighted to hear that Tom, Lena, and Jon met your level of service. We always strive to have reasonable cost, and friendly team. Thanks for choosing B&B Auto Repair! If you need anything else, you know where to find us.

Net PromoterĀ® NPSĀ®, NPS PrismĀ®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Scoreā„¢ and Net Promoter Systemā„¢ are service marks of Bain & Company, Inc., and Fred Reichheld.