The interactions with the staff were great, they were always friendly and helpful. I took my car there after an accident since it was close to me, AAA approved, and we've had good service for dead batteries in the past. But when they presented a $5000 bill for basically a car sitting in their lot (no repair work done), they lost all future business and recommendations. $185 a day to store a car outside (22 days), AAA covers $35 a day. Of course, they never mentioned anything about the excessive fee. Plus, all the other excessive fees that they tag on. I used to have respect for this business, and how they have grown, but they lost all that. AAA needs to drop this business. If you want to get gouged, this is the place for you.

Michelle R. from Akiki Auto Body responded on 02/24/2026 01:32 PM

We're sorry to hear about your experience and appreciate you sharing your concerns. It's never our intention to leave anyone feeling gouged or confused by charges, especially when it comes to something as important as your Charger R/T. While we take immense pride in our friendly service, it sounds like we dropped the ball when it came to transparency about storage fees. Your feedback is invaluable, and we are taking it seriously. We want to ensure that future customers have a clear understanding of all costs upfront. If there's a chance to discuss your situation, we’d love to sort this out and learn how we can improve.

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