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Apex Vehicle Maintenance

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(842 Reviews)
94
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores
5.0
ReScore Average
94
Net Promoter Score ®

Business Details

About

We are a full service automotive repair and car maintenance shop in Greenwood Indiana. Check Engine Light Diagnostics, Brakes, Air Conditioning, Engines, Transmissions, Clutch, Differentials, Oil Changes, Wheel Alignments, Electrical Systems. From the Complex to the Simple, we offer expert car care and competitive pricing We are a full service automotive repair and car maintenance shop in Greenwood Indiana. Check Engine Light Diagnostics, Brakes, Air Conditioning, Engines, Transmissions, Clutch, Differentials, Oil Changes, Wheel Alignments, Electrical Systems. From the Complex to the Simple, we offer expert car care and competitive pricing

Categories
Auto Repair, Car Maintenance, Tires
Contact
(317) 888-4580

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
494 US 31 N Ste E Greenwood, IN 46142
Apex Vehicle Maintenance's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(842 Reviews)

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Continue reading recommended reviews


Indianapolis, IN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/23/2022
0
I don’t no what they did
I sent my car to get checked for one thing and they checked something else. I guess somebody got mad & it’s like something was done to my car because now it doesn’t drive

JF
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Janell F.
Indianapolis, IN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/02/2022
0
Worse customer service
My dealership scheduled an appointment for me to go have my vehicle looked up. When my son arrived Dave the manager was rude. He told me that even though I made an appointment he couldn’t get my truck in because he was booked. I asked for a time frame and he couldn’t give me one. I have never received service like that. There was no point in making an appointment when they couldn’t even look at my vehicle.
Pat L. from Apex Vehicle Maintenance responded on 04/04/2022 07:11 AM

We're so sorry you feel that way.
Dave only asked your son to drop off your vehicle to which you refused.  It does take longer to diagnose concerns, when they are more difficult than a simple oil change or general maintenance where waiting would be appropriate.  Sometimes diagnostics can take several hours when they are electrical problems like you had.
Even your appointment request that you submitted prepared you to "drop off your vehicle".
Again we apologize for this misunderstanding and hope you get your vehicle concerns resolved.


GB
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Gabrielle B.
Greenwood, IN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/15/2021
0
Writing Another Review because I Can't Reply to Apex's Response
First of all, I did not say ANYTHING about my tire pressure sensors being bad. I said I was told by multiple mechanics and apparently Auto Zone's "sub-par code reader" that it was a wheel speed sensor. I wondered why Dave even kept bringing up tire pressure. No one was talking about that but him. I came in upset at being taken advantage of, not my mind made up. You guys really are a bad company- even if you look at the reviews that are bad you try your hardest to spin things around back to make the customer look bad.

Even with all that said you didn't even address the rest of the review. You guys are terrible and I'll be letting everyone know.

GB
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Gabrielle B.
Greenwood, IN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/12/2021
0
Got Roped in by the Great Reviews- Regret Going Here
This place comes across as super nice and they have your best interest at heart. I have to share my experience with them because I can't in good conscience let women take their cars here (not saying that's why I feel taken advantage of but I know mechanics do this).

First off, I purchased a Volkswagen about a year ago that needed a new water pump. I saw the great reviews about Apex and decided to take my car there. They were great, super kind, and did what I thought was good work. Fast forward a few months, a hose that connects to the coolant breaks while I'm driving and my coolant immediately leaks out everywhere. I call them and say I don't think this is something that should have happened in this amount of time since I had the water pump replaced with them not long ago. Pam (the nice lady at the counter) says, you're right, this is something that shouldn't happen and we are going to tow your car (making it sound like the tow would be on the house and surprise!- it wasn't). I asked why wouldn't they replace any hoses to do with the coolant leak and they gave me this response, "Well, that's a hose that we wouldn't normally replace when it comes to the coolant." Okay, whatever. At this point, I'm in $3,000 and Dave points out that I have an oil leak. I knew I had a small leak because I had to put oil in it maybe once a week, but Dave kept calling it a large leak and I needed a new timing gasket. I get the new gasket and then he calls and says, "I made a mistake and there's a crack in the gasket cap that I missed so I'm not charging you for labor but you'll need a new $300 cap." So did I need a new gasket or a new cap because I already paid for the gasket, you missed this crack, it should be replaced for free. I apparently needed both (of course). To wrap this section up, I checked with other mechanics and they say that it is a small leak, not a large one. I'm starting to not trust them at this point.

After getting this hose replaced and being told I need a gasket cap as well because the oil leak isn't actually fixed, I'm told I needed new tires because they are becoming dangerously worn and it will be dangerous very soon to drive on them (everything seems immediate and dramatic with this place). I looked at my tires and thought they looked worn but there was still tread on them. I said okay, it will need to be done eventually anyway, so let's just do it. I get four brand new tires and guess what- there's no warranty! That was my mistake for not checking but seriously, who doesn't give a warranty with new tires?? Now, I'm in for another $650. They put the tires on and I leave, go to work for a few hours, get in my car to go home and the ABS sensor comes on. I call Dave, have him look at it, and gives me an estimate of $2,700. I decide to talk to other mechanics and went to Auto Zone to have the code read. I'm told multiple times the code is for a wheel speed sensor and I'm being massively overcharged. I called Dave and tell him all of this. Then he tells me that Auto Zone's code reader isn't accurate with European cars (I immediately knew this had to be bull and confirmed that as well). Multiple mechanics told me that the odds of the ABS sensor not working the same day I had new tires put on were very low and it must have been something they did on accident or on purpose.

I took the car back today to be looked at and tell them all the things that I know they are lying about and of course, there was nothing but excuses. He doesn't even take the tires off to check the wheel speed sensors but just scans it again and shows me that they are all okay and that it's nothing they did and they aren't going to fix anything, including the cap after taking all of my savings from me.

Moral of the story, if you are a young female with a European car I would stay away from this place.

GB
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Gabrielle B.
Greenwood, IN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/12/2021
0
Got Roped in by the Great Reviews- Regret Going Here
This place comes across as super nice and they have your best interest at heart. I have to share my experience with them because I can't in good conscious let women take their cars here (not saying that's why I feel taken advantage of but I know mechanics do this).

First off, I purchased a Volkswagen about a year ago that needed a new water pump. I saw the great reviews about Apex and decided to take my car there. They were great, super kind, and did what I thought was good work. Fast forward a few months, a hose that connects to the coolant breaks while I'm driving and my coolant immediately leaks out everywhere. I call them and say I don't think this is something that should have happened in this amount of time since I had the water pump replaced with them not long ago. Pam (the nice lady at the counter) says, you're right, this is something that shouldn't happen and we are going to tow your car (making it sound like the tow would be on the house and surprise!- it wasn't). I asked why wouldn't they replace any hoses to do with the coolant leak and they gave me this response, "Well, that's a hose that we wouldn't normally replace when it comes to the coolant." Okay, whatever. At this point, I'm in $3,000 and Dave points out that I have an oil leak. I knew I had a small leak because I had to put oil in it maybe once a week, but Dave kept calling it a large leak and I needed a new timing gasket. I get the new gasket and then he calls and says, "I made a mistake and there's a crack in the gasket cap that I missed so I'm not charging you for labor but you'll need a new $300 cap." So did I need a new gasket or a new cap because I already paid for the gasket, you missed this crack, it should be replaced for free. I apparently needed both (of course). To wrap this section up, I checked with other mechanics and they say that it is a small leak, not a large one. I'm starting to not trust them at this point.

After getting this hose replaced and being told I need a gasket cap as well because the oil leak isn't actually fixed, I'm told I needed new tires because they are becoming dangerously worn and it will be dangerous very soon to drive on them (everything seems immediate and dramatic with this place). I looked at my tires and thought they looked worn but there was still tread on them. I said okay, it will need to be done eventually anyway, so let's just do it. I get four brand new tires and guess what- there's no warranty! That was my mistake for not checking but seriously, who doesn't give a warranty with new tires?? Now, I'm in for another $650. They put the tires on and I leave, go to work for a few hours, get in my car to go home and the ABS sensor comes on. I call Dave, have him look at it, and gives me an estimate of $2,700. I decide to talk to other mechanics and went to auto zone to have the code read. I'm told multiple times the code is for a wheel speed sensor and I'm being massively overcharged. I called Dave and tell him all of this. Then he tells me that Auto Zone's code reader isn't accurate with European cars (I immediately knew this had to be bull and confirmed that as well). Multiple mechanics told me that the odds of the ABS sensor not working the same day I had new tires put on were very low and it must have been something they did on accident or on purpose.

I took the car back today to be looked at and tell them all the things that I know they are lying about and of course, there was nothing but excuses. He doesn't even take the tires off to check the wheel speed sensors but just scans it again and shows me that they are all okay and that it's nothing they did and they aren't going to fix anything, including the cap after taking all of my savings from me.

Moral of the story, if you are a young female with a European car I would stay away from this place.
Pat L. from Apex Vehicle Maintenance responded on 10/15/2021 11:43 AM

Dear Gabby,

We are very sorry for your feelings of disgust for us. I could tell by your attitude that morning that your mind had already been made, and there was no resolution. 
Even your complaint is very embittered and hateful and for that we sincerely apologize that you feel this way.

We do care about our customers, not just to sell parts, but our relationship and long term service to them.  Dave would NEVER intentionally mislead, trick, take advantage of, nor lie to anyone.  He has great integrity and we are privileged to have him as a shop manager. He is also a master techician with more than 20 years experience and cares to do things right the 1st time.
At first I was going to respond to every item you mentioned, but it truly serves no purpose now.
I will say that his $2770. estimate was for an ABS module, which is what you need, and not wheel speed sensors.  As a matter of fact, you were saying that morning that the tire pressure sensors were bad.  Dave tested both your TPMS and wheel speed sensors electronically, so tires did not need to be removed, and all sensors were working well.
Anyway, it truly pains us to think that someone is this upset with us.  We truly hope that you are able to find the right mechanic for you that you trust and respect.  We wish you the best.


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