We are a full service automotive repair and car maintenance shop in Greenwood Indiana. Check Engine Light Diagnostics, Brakes, Air Conditioning, Engines, Transmissions, Clutch, Differentials, Oil Changes, Wheel Alignments, Electrical Systems. From the Complex to the Simple, we offer expert car care and competitive pricing We are a full service automotive repair and car maintenance shop in Greenwood Indiana. Check Engine Light Diagnostics, Brakes, Air Conditioning, Engines, Transmissions, Clutch, Differentials, Oil Changes, Wheel Alignments, Electrical Systems. From the Complex to the Simple, we offer expert car care and competitive pricing
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We're so sorry you feel that way.
Dave only asked your son to drop off your vehicle to which you refused. It does take longer to diagnose concerns, when they are more difficult than a simple oil change or general maintenance where waiting would be appropriate. Sometimes diagnostics can take several hours when they are electrical problems like you had.
Even your appointment request that you submitted prepared you to "drop off your vehicle".
Again we apologize for this misunderstanding and hope you get your vehicle concerns resolved.
Dear Gabby,
We are very sorry for your feelings of disgust for us. I could tell by your attitude that morning that your mind had already been made, and there was no resolution.
Even your complaint is very embittered and hateful and for that we sincerely apologize that you feel this way.
We do care about our customers, not just to sell parts, but our relationship and long term service to them. Dave would NEVER intentionally mislead, trick, take advantage of, nor lie to anyone. He has great integrity and we are privileged to have him as a shop manager. He is also a master techician with more than 20 years experience and cares to do things right the 1st time.
At first I was going to respond to every item you mentioned, but it truly serves no purpose now.
I will say that his $2770. estimate was for an ABS module, which is what you need, and not wheel speed sensors. As a matter of fact, you were saying that morning that the tire pressure sensors were bad. Dave tested both your TPMS and wheel speed sensors electronically, so tires did not need to be removed, and all sensors were working well.
Anyway, it truly pains us to think that someone is this upset with us. We truly hope that you are able to find the right mechanic for you that you trust and respect. We wish you the best.