business image

Auto Import Specialist

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(773 Reviews)
89

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
2
Total ReScores
5.0
ReScore Average
89
Net Promoter Score ®

Business Details

About

Serving the Michiana area, Auto Import Specialist gives drivers the best choice in used car shopping. With brands like BMW, Honda, Volkswagen, Toyota, Audi, Mini, and Hyundai AIS has something for everyone. Drivers from South Bend, Mishawaka, Osceola, Niles, Buchanan, Notre Dame, Rolling Prairie, and New Carlisle all know for the best car Serving the Michiana area, Auto Import Specialist gives drivers the best choice in used car shopping. With brands like BMW, Honda, Volkswagen, Toyota, Audi, Mini, and Hyundai AIS has something for everyone. Drivers from South Bend, Mishawaka, Osceola, Niles, Buchanan, Notre Dame, Rolling Prairie, and New Carlisle all know for the best car buying experience you must go to Auto Import Specialist. With great pre-owned inventory, fantastic financing options, and the friendliest staff in South Bend, AIS will give you the car buying experience you have been wishing for since you bought you first car. At Auto Import Specialist we also offer luxury inventory as well. It is common to see Mercedes-Benz, Porsche, and Lexus. Auto Import also offers a top-notch service department. With some of the best service technicians in the area Auto Import Specialist will have the knowledge and skill to have your car back on the road as fast as possible. We also offer a full detail service. We will have your car looking like it just rolled off the showroom floor. Here at Auto Import Specialist we take pride in giving you the best car buying experience and then following it up with top-notch service. Come on in and see why Auto Import Specialists is the only place you will ever want to buy a car again. Avoid the stress, call AIS. ...more

Categories
Auto Repair, European Auto Repair, Repair Shop
Contact
(574) 232-4151

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
10:00 AM - 3:00 PM
Sun
closed
* Eastern Time (Us & Canada)
25292 SR 2 South Bend, IN 46619

Affiliations

ASE
Auto Import Specialist's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(773 Reviews)

RH
gravatar
Rich H.
Mishawaka, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2026
10
Be proactive, not reactive.
TL;DR
My wife and I trust AIS with our cars. You should too.

Be proactive, not reactive. Call AIS to schedule your preventative maintenance today.

-------------------------
Here is a summary of what I had done at AIS this time (and why I did it):

OIL CHANGE SERVICE
Have you noticed that manufacturers have extended the oil change interval? They want you to think that the cost of ownership has decreased. But the reality is it's more critical than ever to change that oil because it not only lubricates the engine, but also lubricates and cools your turbocharger. So, don't be fooled. Watch the experts on YouTube. They'll tell you to change your oil every 5,000 miles. That's what I do at AIS.

TIRE ROTATION
When I'm there for the oil change, I also have them rotate the tires. All-wheel drive vehicles like to have all four tires of the same diameter (or rolling radius). So extend the life of your tires and give your AWD system a break. Rotate your tires with every oil change.

TRANSMISSION FLUID AND FILTER
Some manufacturers tell you that your transmission fluid is good for the life of the vehicle. But the reality is it turns into a black pudding that won't flow through the critical little oil passages to keep your car shifting properly. So get that changed every 50,000 miles also.

SUNROOF DRAINS
If you have a sunroof, there are little drain tubes at each corner to get rid of the rainwater. We had a tiny drip with every heavy rain, which I was inclined to ignore. But, I had AIS clean out the tube after hearing a story about someone who'd ignored the drip and let it kill some critical engine control components hidden under the passenger side carpet. Ouch.
-------------------------

We trust AIS. Now find out for yourself.

# # #
Mark F. from Auto Import Specialist responded on 07/17/2026 06:16 AM

Rich, thanks so much for the awesome review. We greatly appreciate your continued business and the kid words.  We look forward to taking care of your vehicles for many years to come.  

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.