First off, their work is beyond great. Zero complaints. Got my vehicle in and out in less than 4 hours (front and rear brake replacement and oil change). I was expecting them to have it for the entire day. Second, I work/spoke with Steve. He was beyond helpful, knowledge, and courteous when I spoke over the phone and in person. I had my 3YO son with me, and he suggested we come back into the shop and check out a vehicle that he’d like (was a car similar to Stuart Littles ride). My kiddo was beyond geeked to see the car and inside the shop. 12 out of 10 stars on the work, their customer service, and just overall a bunch of great dudes.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 06/16/2025 09:48 AM
We appreciate your feedback and are glad you had a positive experience with our team. We're committed to providing excellent service for every customer.
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