Automotion Sales, Repair & Motorsports' Reviews

4.7

(365 Reviews)

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Recent Reviews

Tim F.

Anoka, MN

01/24/2025

Sales and Service Department

I usually don't write reviews. I was originally looking for a Mercedes but purchased an Audi from Steve. The day I showed up, Steve was not in yet but Tanner was out in the lot and offered to help me right away. Tanner showed me the car and then Steve came in. Steve was very patient and informative.

Before test driving vehicles, he showed me the features and how they worked. When I decided to buy the Audi, Steve was very helpful with my trade in and also got me the numbers/monthly payment I was looking for.

The Audi has had some problems and both Steve and Tanner have went out of their way and above and beyond to come up with the solution to repair the vehicle.

I am very satisfied with the level of service I have received from both the sales and service department. While in the customer area, even the mechanics asked me if someone had helped me yet.

Celia K.

Minneapolis, MN

01/13/2025

Never received my title

I bought a car in 2017 and when I was ready to sell it in 2023, I discovered the title was never transferred to me. I reached out multiple times and never heard back. 11,000 dollars down the drain. Do not buy from them.

Sad Steve swindled us & lied F.

Saint Paul, MN

12/11/2024

Steve is a cheat & liar

Automotion is utterly unprofessional. With Steve at the helm, he makes sure customers are aware how inferior he perceives them as.
Dismissive, rude, and snarky. Disgusting behavior, although he is certainly an oily salesman. Someone will sue him eventually. Save yourself a headache by not doing business with this place. The 1 star reviews here match my experience. Would give 0 if possible.

Tony S.

Eden Prairie, MN

09/12/2024

Sales and Service 200%

It is with great pleasure I recommend Automotion for your auto service or purchase of a used auto.
The pricing is up front and Steve the sales man is patient and honest.
He came to our home to do paper work to make our lives easier. Thank you

Celia K.

Minneapolis, MN

03/19/2024

Bought a car and they never sent me the title

DO NOT BUY YOUR CAR HERE. I never received the title despite calling numerous times. Their customer service around this issue has been abysmal. When my car broke down I ended up not being able to sell it and subsequently LOST money on the car.

Colton F.

Brookings, SD

11/03/2020

Gave this dealer a shot, not worth it.

I decided to give Automotion a shot since most reviews were positive. The car buying process was smooth, although you can tell the car sat for months and was not clean. (I gave them a 3 day heads up that I was coming). Steve was alright to deal with, not too bad not great either. Car had check engine light on while I returned after home, but customer service is garbage so not even worth the time to bother.

I now have owned the car for 1 month was told I would receive my plates in the mail 2-3 weeks after purchase. No plates at 3 weeks, shot Steve a text he replied saying he had been busy he'll get them in the mail tomorrow, and send me tracking info. Now 1 week and 1 day later 2 texts and a phone call with no response.

Not Recommended

Mark G.

Minneapolis, MN

10/22/2020

Great Service

Friendly staff and provided great service on my BMW. I highly recommend this shop.

Recommended

BolaniLe P.

Minneapolis, MN

08/20/2020

Steve's Awesome Boots Service!

Funny thing is I had driven and walked by Automation's car lot several times over the years! At this time I was walking but was prepared to purchase a new vehicle for myself. Gladly enough I was led to go here .and boy oh boy I'm so glad I did. Steve greeted me with such sincerity. His disposition was to help me find a car. His deeminer was impeccable he made my purchase a very pleasant and smooth process . Fast and efficient. I not only recommend Automotions to purchase your next vehicle , I highly recommend you doing business with Steve as your auto consultant.
Steve You Rock!!!!

Recommended

Anonymous A.

Omaha, NE

08/03/2020

Horrible customer service

I would give them no stars if I could. I called to see if a car was available and Serge answered and was extremely rude and not understanding at all he was mad I called service instead of sales even though that’s the number posted. The website is also extremely sketchy and not secure kind of makes the whole business look like a joke

Not Recommended

Elizabeth I.

Minneapolis, MN

06/10/2020

HORRIBLE SERVICE

Steve was very helpful and helped with my concern I had. And was the only one who took the time. But the reason i am writing a bad review/ experience is because the OWNER Alberto is unprofessional VERY RUDE individual and should not even be allowed to own a shop. He does not care about his costomers. ALL HE CARES ABOUT IS GETTING AS MUCH MONEY OUT YOUR POCKET. They do half work jobs here. All it is about to them is getting as much money they can out of you. THEY DO NOT CARE ABOUT THERE COSTOMERS. I do not recommend coming here to buy your car or even getting it fixed. They over charge everything. Also they never gave me a title. The experience was just awful.

Not Recommended

Mark N.

North Branch, MN

05/30/2020

No call back

I have called them 3 times in a week and thy refuse to return my call, My messages have been very professional and courteous and yet no return call
I have been very interested in several cars they have and it is bizarre that a car dealership that’s in the business of selling cars won’t call a potential customer back , I have given up I will take my business elsewhere

Not Recommended

Japhet M.

Eden Prairie, MN

04/23/2020

Excellent Customer Service

My Mercedes C63 needed an replacement and i was looking around for the best shop to do the job due to the complexity of the engine.
I decided to go with Automotion and i was greeted with respect when i walked in the door from the guys there. They made the process simple, all i had to do was drop off the vehicle and wait until its completed. They found a tow truck to pick my vehicle from my location to their shop. They were able to source the best engine they could find with a low mileage and i was up and running in no time. Paul went above and beyond by working on my engine from morning to night to make sure everything is assemble correctly when the engine was out.

Recommended

Joe B.

Minneapolis, MN

04/08/2020

Outstanding customer service

Steve and the Automotion staff went the extra mile to make my purchase effortless. When it is time to have my BMW serviced or purchase another BMW. Automotion will be my first stop.

Recommended

Camila R.

Cottage Grove, MN

10/30/2019

Happy Customer

We bought our Mercedes CDI here couple months ago they are doing a pretty good job detailing the car runs great and drive like new Thank you Steve.

Recommended

Emilie H.

Minneapolis, MN

09/03/2019

Buyer Beware!

Buyer Beware! My 20 yr. old Son bought his first car at Automotion just over a week ago. Steve Sherman knew that my Son was planning on driving the car back to school in Madison the day after purchase, and we were assured the car was ready for the trip. Our sales experience with Steve was positive, and he seemed like a trustworthy guy.
My Son drove directly home after buying the car and parked it. When my husband came home he went out to see the car and noticed a bulge in the tire (which must have been there before). Unfortunately my Son and I didn’t examine the tires, but I would have hoped Steve or someone else had before selling it to my son knowing that he was going on a road trip. He could have had a blow out and consequent accident:( Thankfully my husband saw it and we had to have a new set of tires installed the next morning ( given it’s 4 wheel drive and the cheap tires on it were the wrong size). That cost us $567. I left a voicemail for Steve the night of the car purchase and have yet to hear back which is so disappointing. From a customer service perspective I would have hoped for a response, as well as offering a “good faith” reimbursement for at least part of the price of the bad tire. But instead he blew me off. So I’ve decided to warn others of purchasing cars there. And if you plan to do so have it thoroughly checked by an outside mechanic and check Carfax.

Not Recommended

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