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Bay Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,343 Reviews)
63

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
42
Total ReScores
4.2
ReScore Average
63
Net Promoter Score ®

Business Details

About

Bay Hyundai is conveniently located in Panama City, FL. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Bay Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Bay Hyundai is conveniently located in Panama City, FL. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Bay Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(850) 785-1591

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
641 W 15th Street Panama City, FL 32401
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,343 Reviews)

RF
gravatar
Robert F.
Freeport, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/27/2026
0
Category: Service
Poor Service Department Communication
Drove one hour to drop a 2026 Palisade that was purchased for some recall repairs. I had an appointment scheduled for 9:30 am, dropped the car off shortly after 9:00 am. At 2:00 pm, I had not heard back from this dealership so I called to get a status update on the repair. I was put on and after about ten minutes of being on hold, I told my wife we just going to pick up the vehicle. During the entire drive back to the dealership I remained on hold and nobody ever came back. Upon arriving at the dealership, I hung up the phone and went in to get an update. The customer service rep said it had just been taken back for repairs. I said I had an appointment at 9:30 am and the car was here before that. The customer service rep said the appointment was just a time to check the car in with them and had no bearing on when the car would be worked on. I told the customer service rep that was the most ridiculous thing I had ever heard. I said when you make an appointment with a doctor you expect to be seen within a reasonable time of the appointment. I asked the service rep if he would be upset if had a 9:30 am doctors appointment and waited until 3:00 pm to get in. No answer.

I asked how long the repairs would take and they couldn’t provide an estimated time. The repairs were recall items. They know the issue a know the required repair. They are all national recalls, so I know my vehicle couldn’t be the first to repaired. Yet they have no idea how long it takes. What a joke. If I’ve done something once, I have a pretty good idea how long it will take to do it again.

So bottom line, I waste an entire day and still did not get the recall items addressed. If you are a person that values service after the sale, I would avoid this dealership at all costs. I wish I had read some reviews before purchasing a vehicle from them.
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