Newly Purchased 2026 Tucson at Dealership for Four Weeks & Counting
In June, I purchased a brand-new 2026 Tucson Limited from the Hyundai dealership in Kenosha, WI. From the start, I had trouble with the instrument panel. It would randomly reboot or, worse, just go blank. I took it to the dealership after a few weeks, who unsuccessfully tried to run Recall 304 on the car. They suggested I wait a couple of weeks and bring the car back if the OTA update didn't complete on its own.
The OTA did complete on its own and for a week or so all seemed fine. Until one day while I was driving on the expressway outside of Chicago, the panel rebooted and threw up a NO SIGNAL warning. I had to complete my 120-mile round trip with no instrument panel. The NO SIGNAL warning did not resolve itself over that weekend so on Monday, August 3, I called and insisted that the dealership look at the car that day. They determined that a new part was needed and provided me with a loaner until the part could be ordered and installed.
Today is Friday, August 28, which is four weeks without my car, and there's been absolutely no communication from the dealership about when the car will be fixed and I'll get it back. I called after the first week and was told the part was back-ordered with no delivery date available. The service advisor said it would be two weeks or two months, maybe more.
I am still driving the loaner, but I want to be driving the car I purchased. I wish I had never even considered purchasing a Hyundai. The build quality is terrible and the dealership is a joke. I previously owned two Mazdas, one of which I had for ten years, and never had a problem.
WOULD NOT RECOMMEND!!!