BLC Automotive Enterprises, Inc located in Jacksonville, Florida offers honest, expert auto repair. Owner Mark Fleming recognized the need for exceptional auto repair with quality customer interaction at a fair price after working several years at the Dealership. BLC Automotive is a full service family owned and operated business. Our BLC Automotive Enterprises, Inc located in Jacksonville, Florida offers honest, expert auto repair. Owner Mark Fleming recognized the need for exceptional auto repair with quality customer interaction at a fair price after working several years at the Dealership. BLC Automotive is a full service family owned and operated business. Our team is filled with certified and professional office staff and auto technicians whom are highly trained and qualified to get your vehicle back on the road. We are ASE certefied and have reqular training to keep our staff updated on the vast changes in the industry. We service all makes and models no repair is too big or too small. We do do basic maintenance oil changes, brakes, tires and alignments all the way up to engine and transmission repairs and custom exhaust. We can offer our customers the same repairs, service, and quality as a dealership but with less cost. We are here for the customer even if it is to just answer a question. ...more
Verified CustomerThank you for taking the time to share your feedback. We truly appreciate your kind words about our technician and front office staff, and we're glad you felt you were treated well during your visit.
We also understand your concerns regarding the diagnostic fee. Diagnostic testing is often more involved than simply identifying a part that may need replacement. Our technicians invest time, training, specialized equipment, and testing procedures to accurately determine the cause of a vehicle's issue before any repairs are performed. The diagnostic charge reflects that expertise and process. We also diagnosed multiple issues under the one fee as an additional courtesy to you.
That said, we understand that unexpected vehicle expenses can be difficult, and we certainly never want a customer to feel frustrated by the cost of service. Your feedback regarding our pricing and policies will be shared with ownership for review.
We appreciate the opportunity to have served you and are grateful for your honest comments. Feedback like yours helps us evaluate how we communicate our services and pricing to our customers. We wish you all the best and thank you again for choosing us.
Sincerely,