Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
I was quoted $14,400 for my car by both Carvana and CarMax. CarBuyerUSA sweetened the deal with $16,200—almost $2K more—and I thought, why not? Big mistake. They insisted on me dropping it off at their Manheim, NJ auction site (red flag #1). I drove there, handed over the keys, and waited a day for their "inspection."
Boom—suddenly it's "only worth $9,800" after they nitpicked a bunch of issues I already disclosed upfront. $6K less? No way. I said return it, but getting my own car back turned into a nightmare. The place is a massive labyrinth of enclosures and parking lots—you're walking forever just to find it. And their reimbursement? A measly $50 max for Uber. It covered only partial fare and I shelled out way more for the hassle and Ubering home.
Wasted 3 full hours, plus the drive back to Carvana where—surprise—they honored the original $14,400 quote without drama. CarBuyerUSA is straight-up scammers: they lowball you hard once you're hooked, all sweet talk until the keys are in their hands. BS ratings, fake issues—avoid like the plague! Go with Carvana or CarMax or anyone else honest. AVOID them at all costs!