We ran over a shovel on I-75 on the way home. After getting inside the garage, we noticed fluid on the floor. We called Carriage Works, and Tommy told us to bring it in, and they would check it out. We took it in the next day. After checking it out, they said they didn't find any issues or problems. I asked what the charge was, and he said we didn't find any damage or issues, so you don't have a charge. I'm impressed at their honesty and trustworthiness...how unusual today. Thanks Carriage Works in Apollo Beach!
Recommended
AM
Arelis M.
Ruskin, FL
10/27/2015
HORRIBLE SERVICE
I got an alignment and new tires put on 3 months ago today at this place and my car is in need of an alignment bad. So I showed the manager (Ed) the receipt and an hour later he told me that my 2 front tires were completely bald and that is why my car needed an alignment. (Which seems impossible considering they are the ones that mounted my brand new tires & did a full alignment & then charged me extra because of them not being "stock" wheels) So when I showed him the receipt I noticed he didn't give me the chart indicating what was done to each tire in the alignment. I asked him about it and he said sorry we don't print that for customers so I said can I at least see it on the computer so I have the proof they did the alignment & he told me no. SO after that I told him to show me where my tires were bald and were there is "tire separation", mind you I don't know a lot about wheels but he showed me the tires and they were completely fine. They are Good Year Eagle tires and did not look bald at all...not even a little bit! I asked him to either do another alignment or give me a refund and he got nasty with me and refused. HORRIBLE CUSTOMER SERVICE
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