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Carss

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(262 Reviews)
95
Write a Review
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Score Details

5 stars
94%
4 stars
3%
3 stars
<1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores™
5.0
ReScore™ Average
95
Net Promoter Score ®

Business Details

About

Carss is the car repair shop that's "driven to keep you driving" with minimal time or effort on your part.

Crystal Lake's customer-friendly auto repair shop picks up your car, services it, and returns it right to your door. Carss is the car repair shop that's "driven to keep you driving" with minimal time or effort on your part.

Crystal Lake's customer-friendly auto repair shop picks up your car, services it, and returns it right to your door.

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(815) 356-0084
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
261 Liberty Rd Crystal Lake, IL 60014
Get Directions
Carss' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(262 Reviews)
Write a Review
Recent Reviews
Verified Customer
Island Lake, IL
Dodge Grand Caravan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2025
verified customerVerified Customer
10
Have come here many yrs
Service is always excellent! Honest shop, so they won't sell you stuff u don't need! Megan is awesome! Chris and all the mechanics are super awesome! Definitely recommend carss
FV
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Frank V.
Village Of Lakewood, IL
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2025
verified customerVerified Customer
10
Oil change
Worked with my schedule.....provided feedback, on time, & professional!
MH
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Marizela H.
Lake In The Hills, IL
Chevrolet Sonic
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/22/2025
verified customerVerified Customer
3
Poor customer service
Communication could of been a lot better. I realy felt the fact that I went in for service didn’t matter especially being a first time customer, receptionist
Definitely didn’t care. My scheduled appoint was lost and she definitely didn’t care, things just get deleted was what she said no care in the world
DH
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Doru H.
Algonquin, IL
Toyota Sienna
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2025
verified customerVerified Customer
10
Great Service
They are very accommodating and reasonable prices.
JJ
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Joanne J.
Crystal Lake, IL
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2025
verified customerVerified Customer
10
As always the best!!!!
They took care of a couple of minor problems that were driving me crazy, and they were able to do it quickly. Now my new phone connects to my car system and the warning I'd been getting turned out to be nothing.
Each and every person that works there is great!!!
TS
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Terri S.
Woodstock, IL
Toyota Prius
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2025
verified customerVerified Customer
10
My first experience with CARSS
My first experience with CARRS was a good one. I was able to get my car in the day after I called and the communication was great about repairs needed. It was great to pick up my car at the end of the day and have the terrible noise from the worn wheel bearing gone!
LH
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Laura H.
Crystal Lake, IL
Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
10
My go to mechanic
I have been going to Carss for all my mechanic needs for years. They always provide excellent service. They even give me a heads up on what things are looking like they’ll need to be replaced in the upcoming future, so I have an idea of how much to budget for. They’re straightforward about what issues I need to fix right away and what I can safely wait on. They even helped make sure that I bought a reliable and safe car after my car was totaled when I was hit at a red light. I won’t bring my car anywhere else.
ST
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Sam T.
Huntley, IL
Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2025
verified customerVerified Customer
10
Timely and available
Contacted Carrs when I noticed a brake issue. I was able to immediately bring my car in and I had it back less than 24 hours. Great service, honest and fair pricing
Verified Customer
Crystal Lake, IL
HUMMER H3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
10
Superior Service!
This service center does great, thorough work every time!
SL
Scott L.
Crystal Lake, IL
Acura RDX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2025
verified customerVerified Customer
9
good find
knowledgeable team. gave me confidence about the work done
DH
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Doru H.
Algonquin, IL
Toyota Sienna
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2025
verified customerVerified Customer
10
Great and honest
This is one of the few affordable places to bring your car. They are honest and very affordable
JE
Jim E.
Mchenry, IL
Toyota Prius c
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2025
verified customerVerified Customer
Category: Service
Jim said they've always been good.
Recommended
BA
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Bryan A.
Algonquin, IL
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
10
C.A.R.S.S found the problem!
They found the problem that was caused by a different auto repair business! CARSS was fast and friendly! Highly recommend!
The Team @. from Carss responded on 04/11/2025 07:18 AM

Bryan, 

Thank you so very much for the kind review.  We hope to see you again in the future. It was truly a pleasure to help.

The Team @ Carss Automotive

DR
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Doris R.
Crystal Lake, IL
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
10
Informative
Wasn’t quite ready for an oil change, but we’re going on a long trip and so we have them change the oil and they checked out everything else on the car. I now feel confident about making the trip thanks to everyone at Carrs. Megan even explained a couple of Sounds. She was making the car not Megan. Thank you much.
DK
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Danielle K.
Algonquin, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
10
Wonderful service!
They fixed my car quickly and significantly cheaper than the dealership! The dealership wanted $600 just to test for the leak in my exhaust, they found it and fixed it for that price! The car was done in one day and drives like a dream!
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