I've been in the automotive field for 20 years. I believe in honest work. I enjoy what I do and fix what needs to be fixed. If you don't need it, I won't sell it. If you need Oil changes, AC service, Alignments, Battery Replacements...A Full Service Auto Repair Shop(Domestic & Import). I'll also install Lift kits. (lift kit provided by I've been in the automotive field for 20 years. I believe in honest work. I enjoy what I do and fix what needs to be fixed. If you don't need it, I won't sell it. If you need Oil changes, AC service, Alignments, Battery Replacements...A Full Service Auto Repair Shop(Domestic & Import). I'll also install Lift kits. (lift kit provided by customer) Aside from cars, I do fabrication with welding & plasma cutting, and trailer repair~ Toby Naumann ...more
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A little background...
We had been using them for years for oil changes and routine maintenance (brakes, batteries, etc) and have just had two major problems with two separate cars that had to be serviced by their individual dealerships. They both brought up red flags on the work that was done that caused bigger issues because corners were cut.
Most recently, we brought my SUV into there for a front end vibration issue, I was charged for replacing the mounts and then went back to pick it up. It was fine when I left then immediately started again and this time worse. I was advised to bring it back and then found out the part was now backordered and ended up waiting an additional 3 months for that to come in to be replaced again. In the interim I was advised it was safe to drive until it came in and when it finally did it never fixed the actual issue. At this point I was advised to bring it to the dealer and their price to change the mounts was not only lower but they said I should not have drove it, another faulty part was used and now I need a new transmission. I called them to make them aware and spoke with their front office guy, Zach, about the situation and to get a refund since the work they completed did not fix the issue and the diagnosis and advice was incorrect. He then connected me with Toby, the shop owner, to have a discussion. He heard me out and begrudgingly approved a refund saying "let's do this and both go on our merry way". Zach called me back on a Friday and we arranged to pick up the check after that weekend.
Now I do not have a car (as it's with the dealer having the transmission fixed) and work from home so my wife swung by yesterday to pick it up while getting our 3 year old from school. We have 5 kids so one car has been difficult to coordinate to say the least. While she was there I received a phone call while on a work webinar from their service manager, Zach and was met with "why can't you be a man and pick up your own check". Damn I didn't realize it was going to be a check pick up like that otherwise I would have dusted off the old s**t kickers and happily went down there.. so much for our "merry way. I am still debating going down there now but I have a family to take care of and would prefer to be with them and not in jail because of dealing with these clowns.
All in all, unless you like to fight, get shabby work done on your cars and deal with completely incompetent and disrespectful people I would recommend going elsewhere.
UPDATE: After posting this a couple minutes ago in our HOA page, 6 neighbors had eerily similar situations and bad experiences. STAY AWAY