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Complete Automotive Solutions

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,913 Reviews)
92
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.2/5Overall Rating 1.2/5Overall Rating 1.2/5Overall Rating 1.2/5Overall Rating 1.2/5
6
Total ReScores
5.0
ReScore Average
92
Net Promoter Score ®

Business Details

About

We are not your typical auto repair facility, and this starts at the very foundation of our company. We are a 100% Women Owned professional auto repair facility; where other shops may talk about providing a more comfortable atmosphere for all of their customers, especially women, few can back it up by saying that they are 100% Women We are not your typical auto repair facility, and this starts at the very foundation of our company. We are a 100% Women Owned professional auto repair facility; where other shops may talk about providing a more comfortable atmosphere for all of their customers, especially women, few can back it up by saying that they are 100% Women owned. What does this really mean? It means that we have developed a system of providing auto repair services that every customer can feel comfortable the moment they walk in the door; from our facility, to our team, and backed with the confidence that you will never feel pressure for an "up-sale" nor will you ever feel that you are being sold services you do not need. We understand that getting your vehicle serviced can be an intimidating proposition, especially for many women, which is why we not only talk about, but deliver on our commitment that we will treat every customer with Honesty, Integrity, and Respect! These are values that you should not "hope" to get, but rather you should expect from your repair shop! We offer just about every service you would ever need for any vehicle, so you will never need to worry about where to go for your auto repair, detailing, and even auto sales needs; Complete Auto will be here for you! ...more

Categories
Auto Repair, Oil Change, Transmission Repair
Contact
(585) 426-4869

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
12 Pixley Industrial Pkwy Door #5 Rochester, NY 14624
Complete Automotive Solutions' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,913 Reviews)

MG
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Michael G.
Rochester, NY
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/06/2025
verified customerVerified Customer
10
Truck looks wonderful
I took my truck for a long overdue interior detailing. It looks awesome. Everything sparkles. Now my wife will ride in it as we head out on a camping trip. The only reason I gave it 4 stars, instead of 5, was I was hoping it had a cleaner smell. It was very neutral smelling, but it was very clean.

RB
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ROBERT B.
Spencerport, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2025
verified customerVerified Customer
9
Inspection
Always great place to get an inspection. Great waiting area. Staff friendly and professional. No high pressure sales. Very straight forward and honest!

GB
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2025
verified customerVerified Customer
10
2017 Dodge Grand Caravan
Jack and his team are a joy to deal with,
Friendly, courteous, knowledgeable & professional.

Verified Customer
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2025
verified customerVerified Customer
10
Flat tire repair
I needed to have a flat tire repaired. I brought my car in and my tire was fixed in less than two hours.

DD
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DAN D.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2025
verified customerVerified Customer
10
inspection
I got appointment quickly, no unnecessary repairs done, out the door in 40 minutes

KS
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KARL S.
14
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2025
verified customerVerified Customer
10
Fast Service
Service was fast and the facilities is very clean

Verified Customer
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2025
verified customerVerified Customer
10
Excellent service!
Always easy to schedule appointments. No problems. Fast, attentive, and quality service.

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2025
verified customerVerified Customer
10
Oil change and tire rotation
Great service

DM
DONNA M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2025
verified customerVerified Customer
10
I took my 2019 BUICK ENCORE for Synthetic Oil plug for Total of $103.00 & I was there just about an Hour so was Very Pleased w/PRICE & SERVICE too.Change, Tire Rotation & BRAKES Check & they Replaced a Worn Stripped OUL PLUG fhg
Many thanks to the Friendly Helpful Staff @Complete Automotive. I had very pleasant Synthetic OIL CHANGE, TIRE ROTATION, BRAKE Check for Total of $103 &;just an Hour VISIT. Plus they have a Cute BIG GOLDEN RETRIEVER named FORD who comes Out to GREET U & Get TREATS from incoming Customers.🐕

BA
Basmah A.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2025
verified customerVerified Customer
10
Fast service!!
I went for NY inspection. Schedule the appointment online, easy, I came on time and they were ready for my car . Fast service !! Thanks !

HP
HARRY P.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2025
verified customerVerified Customer
10
Piñon seal repair
Fast and professional

ES
ELON S.
Churchville, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2025
verified customerVerified Customer
10
Very friendly and professional
They always do great work

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2025
verified customerVerified Customer
10
Love the new addition to your team
During my recent visit to the garage for an oil change, I had a delightful experience that went beyond just car maintenance. I was introduced to a unique team member named Ford, who happens to be a friendly dog. Ford adds a wonderful touch of compassion and warmth to the atmosphere, making the visit even more enjoyable.

The rest of the team did an excellent job as well, providing efficient and professional service. It's always a pleasure to travel to this garage, knowing that my vehicle is in good hands.

One suggestion I have is to consider offering a discount for veterans. It would be a great way to show appreciation for their service and make the experience even better for those who have served our country. Overall, it was a positive visit, and I look forward to returning!

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2025
verified customerVerified Customer
10
Trusted work!
This automotive group is awesome. Very professional, friendly, accommodating and they are my “go to” for my vehicles. The gal in the office works well with a customers, and the fellows in the shop do great work. I appreciate them taking care of my vehicles.

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2025
verified customerVerified Customer
10
DEF System Issue
Issue popped up last Tuesday, called and had an appointment for Wednesday AM. Later Tuesday, Nick called and explained the issue and cost. They submitted a claim to our RV insurance company, which was accepted. Van was repaired by the following Monday. Great service and prompt turn around.
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