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Crain Hyundai Little Rock

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(132 Reviews)
83
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Sales Department 's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(132 Reviews)

VK
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Val K.
Hot Springs Village, AR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/29/2024
0
Category: Sales
Help not received
Something is going wrong with the Crain Hyundai Little Rock. Yes, they smile, they are polite, but do nothing to help you, di nothing to solve the problem with your new car.
Very disappointed!

LJ
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Lee Ann J.
Searcy, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
verified customerVerified Customer
10
Category: Sales
Very pleasant and professional
They let you take your time and make your decision. No pressure. My husband and I went to lunch. I told salesman we would discuss it further and return. He was understanding and offered for us to drive it to lunch.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/22/2022 05:01 AM

Lee Ann,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/22/2022 05:02 AM

Lee Ann,
Thanks for this great business rating!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/22/2022 05:08 AM

Lee Ann,
Your  paperwork was mailed out on 3/16, if you have not received it check with your post office.  If you have any other questions please feel free to call me at 501-604-1502.  Kimberly Stewart, CRM


JU
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Jonathan U.
North Little Rock, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
verified customerVerified Customer
10
Category: Sales
Very Happy
Very polite, patient, and knowledgeable. Helpful with the multitude of questions I had, and the purchasing process was timely and simple.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/16/2022 10:55 AM

Jonathan,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/16/2022 10:56 AM

Jonathan,
Thanks for this great business rating!


Verified Customer
Little Rock, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
verified customerVerified Customer
10
Category: Sales
Great dealership
This dealership's salesmen were very professional and knowledgeable of the vehicles they offer. My salesman took his time to explain every thing from beginning to end of my purchase. I would definitely shop again with this dealership. If I could give more stars I would.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/08/2022 04:57 AM

Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/08/2022 04:58 AM

Thanks for this great business rating!


BS
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Beverly S.
Hot Springs, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
verified customerVerified Customer
10
Category: Sales
Excellent Sales Service
We had an exceptional experience, especially from Mark Madison, our sales rep. We are very happy with our vehicle and believe we got the best trade in value out of all the other dealers we visited.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/02/2022 06:55 AM

Beverly,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/02/2022 06:55 AM

Beverly,
Thanks for this great business rating!


AT
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Andrew T.
Maumelle, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
verified customerVerified Customer
5
Category: Sales
2022 Tucson
Thanks to everyone who helped with the purchase of my new vehicle!
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/01/2022 05:07 AM

Andrew, 
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/01/2022 05:08 AM

Andrew,
Thanks for this great review!


SD
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Sara D.
Little Rock, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
10
Category: Sales
Friendliest salesman
Emmanuel was very kind and personable.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/01/2022 05:34 AM

Sara,
Thanks for this great review!

Employees worked with

SD
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Sara D.
Little Rock, AR
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/21/2022
verified customerVerified Customer
8
Category: Sales
Love the car nit the price
My beautiful little Hyundai venue is perfect for me.
It worked perfectly in the snow and looks great.
The monthly cost is more than I was asking for, but I needed a car.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 02/22/2022 05:25 AM

Sara,
Thanks for your feedback.  Customer satisfaction is very important to us. I will give you a call latr to discus your concerns.  Kimbrrly Stewart, Customer Realtions Manager 501-604-1502

KIMBERLY L S. from Crain Hyundai Little Rock responded on 02/28/2022 06:36 AM

Sara,
Please take a minute to do the rescore survey.  Pleae let me know if there is anything i can help you with.  Kimberly CRM


JR
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John R.
Little Rock, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
verified customerVerified Customer
10
Category: Sales
Wonderful Experience
Overall experience was awesome, have already returned to dealership for towing package - and as we waited, salesman returned with water and provided answers to the few questions we had.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 01/28/2022 05:09 AM

John,
Thanks for this great review! 

KIMBERLY L S. from Crain Hyundai Little Rock responded on 01/28/2022 05:09 AM

John,
Thanks for this great business review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 01/28/2022 05:10 AM

John,
Thanks for this great rating!


CS
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Colton S.
Knoxville, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
verified customerVerified Customer
10
Category: Sales
Service
Thank you, Mark for helping me choose the perfect “mom car!” I LOVE it, and appreciate all of your help.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 01/17/2022 06:58 AM

Colton,
Thanks for this great review!


RC
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Richard C.
Hot Springs Village, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2021
verified customerVerified Customer
10
Category: Sales
Very professional.
The sales team at Crain Hyundai and not only professional, but knowledgeable, as well.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 12/29/2021 04:49 AM

Richard,
Thanks for this great business review!


MF
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Max F.
Little Rock, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2021
verified customerVerified Customer
10
Category: Sales
The Palisade is my favorite vehicle purchase of all time.
I have had many new vehicles in my near seventy years and I’ve never enjoyed the process of buying a new car. This time, purchasing the Palisade was very pleasant. The team at Crain Hyundai made the purchasing process quick and efficient. If you are considering a vehicle purchase, I am confident in recommending Mr. Tevin Cooley. He is friendly and knowledgeable. We had a seven year old vehicle we traded in. For seven years, we received too much communication from the other un-named dealership. After every service, we would receive one to two phone calls, and no less than five email request to give feedback on the service department. It was so irritating. Especially because we responded quickly to the surveys. After every request to numerically rate the service/dealer, the survey requested a written summary of why you gave the numerical rate. It was too much.

We purchased our vehicle three weeks ago, maybe four weeks ago. I am thrilled to report, Crain has called us once, and emailed us twice. The first email was to thank us and to introduce us to the Hyundai app. The second email was to request feedback. So simple. Zero pressure. We appreciate Mr Cooley and the dealership for not chasing us or requesting numerous reviews.

We are first time Hyundai customers and I love the Palisade. The interior is so comfortable and has so many features. Go see Tevin. Tell him we said Hello.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 12/28/2021 04:59 AM

Max,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 12/28/2021 05:02 AM

Max,
Thanks for this great business rating!


SH
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Stephen H.
North Little Rock, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2021
verified customerVerified Customer
10
Category: Sales
Mr. Crain Hyundai (Antonio Shawders)
Great salesman, Facilities, staff and product.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 12/27/2021 05:23 AM

Stephen,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 12/27/2021 05:26 AM

Stephen,
Thanks for this great business rating!


AW
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Avery W.
Benton, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2021
verified customerVerified Customer
10
Category: Sales
I tend to get a very welcoming experience each time I visit this dealership because of the relationships that we have developed over many years!…
Antonio Shawders, Anthony Hicks, and DeWayne Perry all created for us a favorable flow during our purchase process! We started planning our purchase nearly a year ago, and we stayed in contact with each other the whole time discussing availability, pricing, trends, and other matters! Our purchase date was sort of enigmatic due to the fact that we were originally there only to get my wife’s car serviced! The more we talked as we waited for service, it just seemed that timing and availability meshed, and the process finally came to fruition! That’s a great group of guys that are quite knowledgeable and well-experienced in their respective crafts, and they worked well as a team to make our purchase process seamless!
KIMBERLY L S. from Crain Hyundai Little Rock responded on 12/27/2021 05:13 AM

Avery,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 12/27/2021 05:14 AM

Avery,
Thanks for this great business rating!


TM
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Telisha M.
Malvern, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2021
verified customerVerified Customer
10
Category: Sales
New purchase
Great service and very speedy with the process. Love it
KIMBERLY L S. from Crain Hyundai Little Rock responded on 12/20/2021 05:13 AM

Telisha,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 12/20/2021 05:14 AM

Telisha,
Thanks for this great business rating!


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