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Crain Hyundai of Fort Smith

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,323 Reviews)
64

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
66
Total ReScores
4.8
ReScore Average
64
Net Promoter Score ®

Business Details

About

Crain Hyundai of Fort Smith is easily accessible from Western Arkansas and Eastern Oklahoma. Our service center is staffed with expert technicians who will go the extra mile to ensure that you don't have to! Call us today or visit our website to schedule a visit. Crain Hyundai of Fort Smith is easily accessible from Western Arkansas and Eastern Oklahoma. Our service center is staffed with expert technicians who will go the extra mile to ensure that you don't have to! Call us today or visit our website to schedule a visit.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(479) 424-2440

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* Central Time (Us & Canada)
3600 Zero Street Fort Smith, AR 72908
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,323 Reviews)

DB
gravatar
Daniel B.
Waldron, AR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/10/2026
0
Category: Service
Terrible experience all the way.
One star only because I can't leave zero starts.
At first everything was good. But, after returning to the dealership to pick up the truck that I bought, which was a Ford L8000 mini Semi, they parked it on the grass OUTSIDE of the dealership. And, the batteries were dead. So, after trying to jump it with my vehicle, all the while multiple salesmen drove by me in the literal freezing cold, I had to leave it until the weather warmed up, and until I could get back to Ft Smith (I live over an hour away.) During that week, the dealership called me and said that they had batteries to put in it, but were going to charge me $1200, because it takes 3 batteries. I, in my most professional tone, told them to pound sand. I went and bought my own batteries, at a $600 hit. Installed them, by myself, and left the dealership. I will not, nor will anyone in my family, ever step a single foot near that dealership. We're actually driving all the way to Rogers to purchase the car that Crain had. That's how much I despise Crain Hyundai.
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