Welcome to D'Arcy Hyundai. We are family owned and have been servicing vehicles for over 20 years. We look forward to servicing your current vehicle. Welcome to D'Arcy Hyundai. We are family owned and have been servicing vehicles for over 20 years. We look forward to servicing your current vehicle.
This all began when I took my car in for scheduled/recommended maintenance. Part of that was to do a transmission flush (which I was told by another dealer is probably what killed my vehicle). Service did not have my vehicle done same day which I would not have agreed to because I needed the car for work. This lack of communication and disregard for the customer is the through line for this entire ordeal. Note: They never reached out to me unless it was after i already called.. I was ALWAYS calling and trying to track down info on my car.
I pick up my car and I'm told it won't start. I'm confused. This was a service appointment. They keep the car to diagnose and I'm left with no vehicle as there are still no rentals. I am told I need an entirely new engine (almost $11k) and I'm STUNNED. There's not much I can do unless I get a replacement so I take the car back after being told it's drivable. Until it's not a week later and my engine starts jumping so badly it jerks the entire car. The car is towed back to them.
They tell me my warranty is up and because I used an after-market oil filter they will not give financial assistance. At one point they didn't even know they had my car on their lot still. I bring up my records to show that I had the Hyundai filter put on after that one (while experiencing an engine ticking noise since getting the car, which was noted and under warranty) and miraculously they were able to cover 85ish% of the cost. I still have no rental at this point.
I get the vehicle back and there's still an awful scraping under the driver's side/wheel. Not only that, but they did not hook my wipers up correctly and the fluid for the windshield was dribbling out. My car was not well taken care of and definitely NOT tested even though they said it was. They would have heard the noise if they had gone even a block.
The car is brought back (still no rental for me) and I'm then told I need an entirely new transmission (over $4k). Again, I'm STUNNED. How was this not caught? It made no sense and I refused to get the work done. Not only that, but on many of my visits to their service dept i witnessed this exact problem happen to 2 other customers. One guy was picking his car up, came back 10 minutes later and said it was still not fixed.
I was able to get in touch with the head of service and D'Arcy himself and they were willing to work a deal. One of my options was to get the transmission replaced free of cost. This was not the option I went with because at this point I was 2 months into issues with them and wanted to wash my hands of this (Hyundai AND D'Arcy). They disregarded my wishes and continued on with a transmission replacement without my knowledge.
I had already gone to Joliet Honda (EXCELLENT customer service and SO helpful) to get a new car and just trade my Hyundai in. Honda was aware of this entire ordeal and was expecting a trade-in with a bad transmission. Now I had to tell them it was fixed and that impacted my financial paperwork with them. In the end I was still screwed out of my full trade-in value because there were way more issues with my car than D'Arcy service told me.
All in all.. this experience ruined my financials, stressed me so severely, over-extended me and my family in many ways and D'Arcy Hyundai has lost all my respect and trust. If a business doesn't have an easy to find BBB.. then that's a red flag. I will be making multiple copies of this post in case of deletion because this was genuinely disheartening.