D'Arcy Hyundai Review from William S. on 10/09/2026

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William S.

Joliet, IL

10/09/2026

Category: Service

Consumer Beware

Do not buy from Darcy Hyundai. Both Darcy Motors and Hyundai Corporate are refusing to honor the warranty on a 2026 Hyundai Tucson that I bought brand new in June. I have personally put less than 6,000 miles on it, and the middle seat belt buckle in the back was completely crushed simply by folding the rear seat down. This is a blatant manufacturer defect, yet both the dealership and corporate have completely denied the claim and refused to replace it. Dealing with Hyundai Corporate has been an exercise in absolute frustration, resulting in nothing but corporate stonewalling as representatives just read from a script over and over again instead of addressing a clear safety hazard.
A seat belt is a vital safety feature, not a cosmetic issue. Forcing a customer to drive a vehicle they bought brand new with compromised safety equipment while refusing to stand behind a factory warranty is unacceptable and dangerous. Because of their complete refusal to resolve this, I have been forced to escalate this matter and file official complaints with the Attorney General's Office (AGD), the National Highway Traffic Safety Administration (NHTSA), the Better Business Bureau (BBB) Auto Line, and other governing agencies, as well as reaching out to local news outlets. Avoid Darcy Motors if you expect them to honor their promises or care about your safety after you buy.