The employee Sarah was extremely helpful. It’s obvious that this place is busy, but their effectiveness, time management, and ongoing communication with me throughout this frustrating process was immaculate and well appreciated.
LW
Laura W.
Howell, MI
04/16/2023
10
Above and beyond - exceptional service
Picture if you will, your oil pressure light goes on as you are driving on an interstate almost 900 miles from home. You look under the carriage and see oil dripping at an alarming rate. This happened to us. We limped to a convenience store, bought quarts of oil and then started calling to find an auto repair place that could help us.
We found DJ's Auto and we are so grateful. From the initial phone call to the exceptionally reasonable price and resolution, this experience was top notch. We were towing a camper and ended up spending the night in their parking lot; they even let us use their electricity!
Everyone was so accommodating and kind. A special shout out to Ralph Withers who helped us park and get sorted out. We can't thank the tech "JG" enough for the fast diagnosis and fix (a defective oil filter just about took us out with a blown engine). Lastly, early the next morning, "OFB" aka Don got us on our way with a clear explanation of what the problem was and how it was resolved. The price was right! We weren't gouged (and our situation was something that could lend itself to some serious padding).
We are huge fans and very happy to recommend and share our story. I see from other reviews here that kindness, efficiency, honesty and value are just a normal day at DJ's! THANK YOU!!
SL
Spencer L.
Sherwood, AR
09/11/2022
10
They worked really hard to get a hard to find transmission.
Front office staff is very helpful, professional and friendly. David Sales is always prompt with information and honest. The mechanics and the technicians are well trained and superior in their field.
They worked to find a hard to find transmission for my vehicle. They rejected 2 transmissions they felt were not up to their standards. I have never been happier. I recommend DJ's Auto Repair to everyone.
DM
Dennis M.
Sherwood, AR
07/27/2022
10
WORK ON MY GRANDDAUGHTER CAR
DJ's Repaired my Granddaughter Air Conditioning in record Time
so she could go home to Mississippi in the Heat.
Great Job, I will check with them next time I need work.
Many Thanks
JM
Jacob M.
North Little Rock, AR
02/22/2022
10
Knew I'd get my car taken care of
My check engine came on after work and the guys from DJ's were able to get my car looked even when I didn't have an appointment. They always go above and beyond to make sure my vehicle is taken care of and that's why I keep going back!
AH
Anthony H.
Little Rock, AR
02/14/2022
0
Lied to and Stereo typed from beginning
DJ SCREW UP!
Financed co billed before any work done, they found everything to fix except what I asked, dent in my car, car moved after 3 months in same spot, couldn't open door, but door had no problem just a few days before. I hv pictures n soon a day in court, poor sports, doesn't deserve 1 Star, Aluminum Foil maybe‼️
I don't trust them. I told them the damaged harness effected Brake Booster, Theft System, AC clutch. None of that was addressed, obviously the Harness wasn't replaced but charged for it $1700 for used harness.
My car was towed to them around 11-15-21, recommended by Discount Brakes & Tires on Capitol Ave.
I was stereo typed and finance co. Billed before I signed and before car was worked on. Being approved by the finance Co wasn't sufficient for them... I was told what would be done by fast talking Brian and the finance monies will never be enough, you'd hv to be financed by 2 or 3 Co. I hadn't even told them what I wanted done, a harness was the main thing. But I was told about brake fluid lol!, other stuff. My total is around $4,000, I bought a dent and a used harness that was never installed, $1700 for used harness was estimate price.
Replacing the harness, hard time finding a harness, King Day of all day, R i.p. Dr. King my mentor... I was told by Brian the harness might be in, he's snowed under in work because he bs on phone n jigging people n dictate to others to do his job... Two days later he tells me car is ready. 4' ft harness, tons of vacuum hoses, he was supposed to send me pics since The Tire Shoppe had messed up my harness.
The issue is I was scammed on my harness, you tell these stupid people you know your car and you an all around gifted handy man n they still try you.
Dent in my car to boot, Brian standing there w me, my door wouldn't open. I see indent but didn't realize extent, tight spot. Car been in same spot since say one, mechanic told Brian it was in same spot but mysteriously moved... Brian told all kind of scenarios when I called from gas station realizing how big dent was.
They're mechanic opened that same door just a few days prior when he took me out there. They want me to be Fiddler or Toby n say I'm tripping!
Like another review said after leaving Don Julio messages, and leaving them alone for rest of week. Don was very angry and instantly denied even though I couldn't get in my car door due to dent caused there and my car moved from where it had been the entire couple of months!!???????
Brian was so concerned and was supposed to talk to mechanic about not using harness.
"They Better Not Done That Mr. HenderSon... I call nxt mon, Tues, different story, I'm not listening he said, so I get Don... Nope Didn't HAP Here!
DJ’s completed warranty work on my
new-to-me car and they worked diligently to get me back in my car with speed and accuracy. Couldn’t have been more pleased !
I took a vehicle in that had been in storage for about a year. DJ's checked it over, performed necessary servicing and corrected a rough running engine in a timely manner.
I took my truck to DJ's for a collapsed lifter. I was quoted $9,700+ and they did a poor job of explaining what that cost consited of. They tried to include services that my truck did not need and were not related to the repair. The person was defensive and short with me on the phone when I questioned the work they were going to do and originally they were pressuring me to give authorization.
I am having those same repairs done at another garage for $3,500.
I own a fleet of vehicles and I was looking for a garage to build a relationship with. It won't be DJ's.
I will not be using DJ's nor will I be recommending them to anyone.
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