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Don Franklin Lexington Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,820 Reviews)
70
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Score Details

5 stars
80%
4 stars
11%
3 stars
4%
2 stars
1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
83
Total ReScores™
4.6
ReScore™ Average
70
Net Promoter Score ®

Business Details

About

Don Franklin Hyundai is located in Lexington, KY. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Glenn Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Don Franklin Hyundai is located in Lexington, KY. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Glenn Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(859) 263-5022
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
3340 Richmond Rd Lexington, KY 40509
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Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,820 Reviews)
Write a Review
Recent Reviews
MS
gravatar
Morgan S.
Mount Sterling, KY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/07/2025
0
Category: Service
Beware!
Had vehicle diagnosed by the service department. Was told I needed an engine due to exhaust valve chipped and scraped engine. Had heads checked at Motor shop and they checked good. Dealership wanted to sell me a used motor for 10,000. When I brought this information to the Service department manager and discussed reimbursement for expenses incurred by me for their misdiagnosis and having to have engine work done by a third party to discover this, the Service manager pulled out 500 cash from his wallet and tried to pay me off from pursuing a fair solution. This was the most humiliating treatment I have ever received in my life, like I was some cheap flim flam artist trying to make a buck. If this is how Don Franklin treats a customer who has bought new vehicles and previously had my vehicles serviced by them it shows a complete lack of respect on their part and I question their honesty and ethics.
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