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Don Franklin Lexington Hyundai

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Latest Reviews
SA
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Stephanie A.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/26/2025
4
No resolution on issues
I’ve bought 3 cars from this dealership and aside from the first sales agent (that situation was resolved well on the part of the dealership) have had great...
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GS
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Gordon S.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/12/2025
0
Service department
They are notorious for saying they cannot duplicate the problem and then doing nothing to fix the vehicle. Had a big problem with my transmission that...
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MS
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Morgan S.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/07/2025
0
Beware!
Had vehicle diagnosed by the service department. Was told I needed an engine due to exhaust valve chipped and scraped engine. Had heads checked at Motor shop...
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JM
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Jacob M.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/10/2024
0
Worst service I've ever experienced
So I had an appointment with Don Franklin Hyundai in Lexington KY where I was to have my cv axle replaced. I had had the passenger side replaced prior and...
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MV
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Muriel V.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/04/2023
1
Terrible service department for Hyundai.
We are leasing a Hyundai Sonata Hybrid and we’d like the car but it has more bugs than Motel6. Service is terrible: one has to wait for an appointment for...
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