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Don Franklin Lexington Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,820 Reviews)
70
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Score Details

5 stars
80%
4 stars
11%
3 stars
4%
2 stars
1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
83
Total ReScores™
4.6
ReScore™ Average
70
Net Promoter Score ®

Business Details

About

Don Franklin Hyundai is located in Lexington, KY. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Glenn Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Don Franklin Hyundai is located in Lexington, KY. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Glenn Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(859) 263-5022
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
3340 Richmond Rd Lexington, KY 40509
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,820 Reviews)
Write a Review
Recent Reviews
SA
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Stephanie A.
Georgetown, KY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/26/2025
4
Category: Service
No resolution on issues
I’ve bought 3 cars from this dealership and aside from the first sales agent (that situation was resolved well on the part of the dealership) have had great experiences. About 6 weeks ago I purchased a brand new Hyundai sonata. It had less than 100 miles on it at purchase. I test drove it but never on the highway. The same day I bought the car, on my drive home, I noticed vibrations in the steering wheel and coming through the seat and pedals when going 65-75 mph. The next day my tire pressure notification came on, every tire was at 28 or lower, which personally I think that should have been checked before I brought it home but I digress. I thought maybe that was the cause of the vibrations and filled my tires. The vibrations did not go away but I did not have time to bring the car in until recently. My first appointment was on 11/21. Initially they told me 2 people had taken the car out and couldn’t feel anything. I took the car out with a technician and he was able to observe what I was feeling. They performed a “fix” and sent me on my way. On the way home as soon as I got on the highway I noticed the vibrations were worse. Immediately called and scheduled and appointment for 11/26. On 11/23 I hit a curb. Nothing serious and not in any way related to the initial issue. At my second appointment on 11/26 they claimed the damage from the curb was what was causing the issue all along and wanted me to pay $1500 for a new tire that likely wouldn’t even fix the issue, since it happened AFTER the first visit. A very frustrating experience where they just seemed to pick something that would be an easy fix/reason even though it had no relation. I paid for a brand new car and expected it to run as such. Definitely will not be using them for future issues or purchases as they have lost my trust completely
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