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Don Franklin Lexington Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,820 Reviews)
70

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
83
Total ReScores
4.6
ReScore Average
70
Net Promoter Score ®

Business Details

About

Don Franklin Hyundai is located in Lexington, KY. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Glenn Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Don Franklin Hyundai is located in Lexington, KY. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Glenn Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(859) 263-5022

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
3340 Richmond Rd Lexington, KY 40509
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,820 Reviews)

JM
gravatar
Jacob M.
Nicholasville, KY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/10/2024
0
Category: Service
Worst service I've ever experienced
So I had an appointment with Don Franklin Hyundai in Lexington KY where I was to have my cv axle replaced. I had had the passenger side replaced prior and told them in advance my riverside needed to be checked as it was making noise also. They changed the passenger side not the driver side. Went in for my service for the driver side and mind you they fixed the passenger side in a couple hours. They had my vehicle for for 9 days and on the 9th day they decide to finally start on my vehicle. I called and left voice-mails also text them and asked the status of my vehicle no response till Friday I called and told them I'm coming to pick up my vehicle. Also I asked them to check into getting me a new headlight as my passenger side is getting so much moisture in it. I was told Hyundai allows their vehicles to get moisture inside the light. So they did nothing about that. So currently driving a new vehicle with moisture in the headlights.
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