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SureCritic / Auto Repair / Dorman's Auto Center, Inc.
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Dorman's Auto Center, Inc.

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,747 Reviews)
89
Write a Review
Schedule Appointment

Score Details

5 stars
92%
4 stars
4%
3 stars
<1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5
3
Total ReScores™
5.0
ReScore™ Average
89
Net Promoter Score ®

Business Details

About

Dorman's Auto Center is celebrating over 25 years of taking care of cars and people who ride in them, providing car owners with a one-stop shop for scheduled maintenance service and repairs for autos, SUVs, and minivans. Our trained and certified technicians can perform the same services as a dealer can only at a much greater value. Dorman's Auto Center is celebrating over 25 years of taking care of cars and people who ride in them, providing car owners with a one-stop shop for scheduled maintenance service and repairs for autos, SUVs, and minivans. Our trained and certified technicians can perform the same services as a dealer can only at a much greater value.

Categories
Auto Repair, Oil Change, Used Car Dealer
Contact
(401) 726-6699
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Eastern Time (Us & Canada)
434 Prospect St Pawtucket, RI 02860
Get Directions

Affiliations

Dorman's Auto Center, Inc.'s Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,747 Reviews)
Write a Review
Recent Reviews
DB
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Deb B.
Blackstone, MA
Jeep Compass
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/15/2025
verified customerVerified Customer
8
Recent Repair
You guys were honorable in fixing a previous repair and took the time to explain the issues.
I love the new customer area, as I can't always get a ride to drop off my car. But the WiFi was very difficult to stay connected to, which could be an issue if someone is planning on working while waiting.
I finally had to give up.
LD
Luis D.
Pawtucket, RI
Mitsubishi Outlander Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
9
Good place
Very good customer service they will find ways to help you save money in a way that will not put you in a dangerous situation
Verified Customer
Ashford, CT
Ram 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2025
verified customerVerified Customer
10
fixed problems on newly purchased used van
Rick had a great sense of humor. He fixed the problems in record time with absolutely no hassle!
SR
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Shery R.
Providence, RI
Volvo S60
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2025
verified customerVerified Customer
10
Oil change
Great job
JV
JANICE V.
North Scituate, RI
Chrysler Crossfire
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
verified customerVerified Customer
10
Very friendly😁
I would say extremely nice to talk too. Very knowledgeable about automobiles. 🚙
Goes above and beyond to satisfy you.
Makes you feel very comfortable.
CM
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Candido M.
Pawtucket, RI
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2025
verified customerVerified Customer
10
Professionalism at high level.
Front desk gives us more privacy. The new accomodations are great,like feeling at home
DO
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Diane Beland O.
Manville, RI
Chevrolet Equinox
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/22/2025
verified customerVerified Customer
0
how was scolded?
The man who talked with me on the phone was rude and talked to me like I was 12. He scolded me for talking to my warranty company. I’m not a professional. I shouldn’t have said anything. I was told to call them by the lien order. Is that how you treat your customers? Awful unprofessional.
DL
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Dorothy Lucas L.
Pawtucket, RI
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
Great service
Rick was very helpful, he listened to my concerns and reassured me that he and his team would be able to provide all service needs for my car. Service done promptly..
BG
BARBARA G.
Pawtucket, RI
Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
verified customerVerified Customer
10
Body repair
Service is excellent!!!
DC
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Diane C.
East Providence, RI
Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2025
verified customerVerified Customer
10
Satisfaction at its finest
Efficient and helpful any time you need them ...I highly recommend !!!
DO
DESTINY O.
Pawtucket, RI
Chevrolet Malibu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
10
Having my car checked out
Rick checked my whole vehicle found out everything wrong with it and very honest I highly recommend!
WC
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William C.
Lincoln, RI
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
9
It's always the same, excellent.!!
I bought my car at Dormans, the truth is that it's the best car I've ever owned in my life, in the four years I've had it I've had normal wear and tear maintenance on it I've been a loyal Dormans customer since I bout my car because they earned my trust with honest caring professional people.
AR
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Angelo R.
Providence, RI
Lincoln MKZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
10
They do a good job on fixing your car
Got my oil change and an linemen for my tire.
JS
Jennifer S.
Manville, RI
Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2025
verified customerVerified Customer
10
My experience with buying my 3 cars and repairs
I love Dormans! I bought three cars for Dorman’s and my last car I love so much and Jed is so helpful. I now go and get my oil changes and any repairs I need. Dorman’s staff are all wonderful and care. When I got my first car I was scared of going to a mom and pop shop but Dorman’s is one the greatest dealership/repair shop in RI- from a loyal customer ❤️
SK
Shanae K.
Pawtucket, RI
Honda Pilot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2025
verified customerVerified Customer
10
Car service
Excellent service
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