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Dwain's Automotive of Rio Rancho

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(508 Reviews)
92
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
92
Net Promoter Score ®

Business Details

About

Rio Rancho's Premier Full-Service Auto Repair Shop! Rio Rancho's Premier Full-Service Auto Repair Shop!

Categories
Auto Repair, Repair Shop, Car Maintenance
Contact
(505) 892-3337

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Mountain Time (Us & Canada)
124 Frontage Rd NE Rio Rancho, NM 87124-1403
Dwain's Automotive of Rio Rancho's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(508 Reviews)

TB
Tim B.
Rio Rancho, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2025
verified customerVerified Customer
10
Very good
Used them many times, very satisfied with customer Service

BR
Ben R.
Rio Rancho, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2025
verified customerVerified Customer
10
Fast and affordable
They did an awesome job and got my vehicle out in less than 24 hours

Verified Customer
Rio Rancho, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2025
verified customerVerified Customer
10
Excellent
Went above and beyond to help , very professional .informed me of the problem with a quote quickly , Job was finished on time as promised . Will be recommending them to any one who need auto repairs and will be returning for any repairs in the future

LW
Larry W.
Rio Rancho, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2025
verified customerVerified Customer
10
Raditor replacement
I had replied my radiator myself and it was still leaking. I checked around and Dwains had the best estimate to do the replacement. Job was completed faster than what was quoted. I am happy 😊.
Thanks

MP
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Matthew P.
Albuquerque, NM
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/12/2025
0
They ripped me off for $12,000
The very next day after I got my car back from Dwaynes Automotive the check engine light started flashing and my car is running crappy! $12,000
David A., Manager from Dwain's Automotive of Rio Rancho responded on 07/14/2025 06:54 AM

We're sorry to hear that your experience didn't meet the expectations you had after visiting us. It's always frustrating when things don’t go as planned, especially after making a significant investment. We appreciate you bringing this to our attention, and we’d like to understand more about the situation to assist you better. If you could get in touch with us, we can look into what might be going on with your car and see how we can help. We want your vehicle to run smoothly—after all, a happy car makes for a happy driver!

David Ayoub

MP
Matthew P.
Albuquerque, NM
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/12/2025
verified customerVerified Customer
0
They ripped me off for $12,000
I took my car in to Dwayne's Automotive because it was over heating. It was running fine, but it was over heating. David estimated $600.00 for installing a new radiator, Wow! After they in installed the radiator they said the car is now running bad. David had me over a barrel. They had to repair my car. Now the very next day the "check engine light is flashing and my car is running like crap! David told me they only Is guarantee the radiator. So I'm out $600.00
David A., Manager from Dwain's Automotive of Rio Rancho responded on 07/14/2025 06:58 AM

First off, we understand how frustrating it can be when your car decides it wants more stage time than you do. We're sorry to hear about the issues you experienced after your visit. It's certainly not our intention to leave customers feeling like they drove into a pit of despair instead of a pit stop. We truly appreciate you bringing this to our attention. It sounds like there may have been some unforeseen complications, and we want to ensure your vehicle is back to running smoothly. It's definitely not how we like to roll around here! If you haven't already, please reach out to our service team so we can work together to get to the bottom of this situation. Your satisfaction is still our top priority, even if we missed the mark this time!

David Ayoub

PC
Patrick C.
Rio Rancho, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2025
verified customerVerified Customer
10
2009 Maxima
They did what they said they would do when they said they would do it. Dave the front man for the business is easy listening and seems very knowledgeable.

BR
Bill R.
Rio Rancho, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
10
Daughter needed oil change for her car. Work was done quickly and efficiently
Oil change on daughter's car was done quickly and efficiently

CC
Cary C.
Rio Rancho, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2025
verified customerVerified Customer
10
Can't beat Dwain's
Everytime I have a major issue i go to Dwains. I go for the honesty, integrity and great service. Will be continuing again in the future with this company.

WM
Walter M.
Ramah, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
10
HIGHLY RECOMMENDED
HIGHLY RECOMMENDED. I’m the son of a Mechanic and Value Quality and Fair Honest Prices.

Dwain’s has a first come first serve policy, and are extremely knowledgeable about all cars, makes, models, and years. They will not overcharge or upsell in any way, and will pay attention to your specific needs and driving conditions.

Coming from CA and NYC, I know it’s hard to find a great local mechanic, and feel fortunate to have found one here.

JS
Janet S.
Albuquerque, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2025
verified customerVerified Customer
10
Quick service
I've always had courteous and quick service. David is approachable and explains the process.

BR
Bill R.
Rio Rancho, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2025
verified customerVerified Customer
10
Work was done quickly and professionally
Work was done quickly and professionally

JJ
Jorel J.
Rio Rancho, NM
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
Excellent, honest, quick service
Diagnosed and fixed electrical problem in less than a day and were generously priced.

NP
Nick P.
Rio Rancho, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2025
verified customerVerified Customer
10
Excellent and professional knowledge .
I was very pleased and satisfied with the work performed on my truck ,very professional and completed on a timely manner.b

BA
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Bryon A.
Rio Rancho, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2025
verified customerVerified Customer
10
Great service as always
Honest and fair
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