At Eckert Hyundai, Texas sized savings go hand-in-hand with Southern Hospitality. We are conveniently located in Denton, TX. Call us today, our visit our website, to schedule your next service visit. You'll be glad you did! At Eckert Hyundai, Texas sized savings go hand-in-hand with Southern Hospitality. We are conveniently located in Denton, TX. Call us today, our visit our website, to schedule your next service visit. You'll be glad you did!
I purchased a car from this dealership on Saturday, December 29th, 2025. Less than an hour after driving off the lot, the car started idling extremely rough and shaking. I notified them immediately — and the timestamps on my messages clearly prove that.
I want to emphasize that the only reason I moved forward with the purchase was because of Cole. He was kind, patient, and genuinely helpful from start to finish. He made me feel comfortable and supported throughout the process. Unfortunately, all of that was overshadowed by the behavior of his manager, Garrett, which completely changed my experience with this dealership.
From the beginning, Garrett was rude, dismissive, and unprofessional. Something about the way he talked to me felt off, so I decided to record our conversations — and I am very glad I did.
On our first call, Garrett told me that I had to keep the warranty and GAP insurance and couldn’t cancel anything until 45 days later. But when I contacted the warranty company directly, they told me the opposite: I can cancel at any time, and that dealerships sometimes say otherwise because they want to secure their commission. That alone shows the type of tactics this dealership uses and the type of person Garrett is.
Then, when I reported the mechanical issue — again, within the first hour — Garrett accused me of causing the problem myself. He talked down to me, spoke in a condescending tone, and dismissed everything I was telling him, even though I acted responsibly and reached out right away. Instead of showing any concern, professionalism, or accountability, he chose to blame me and make the situation even more stressful.
Between the recordings of our calls and the information I received directly from the warranty company, it’s clear that Garrett was not being honest and was more focused on commission than customer service. His attitude, refusal to help, and blatant misinformation are completely unacceptable — especially from someone in management.
This entire situation could have been handled so easily if the leadership here cared about honesty, transparency, and treating customers with respect. Cole truly deserves recognition for his professionalism, but unfortunately, one good employee can’t make up for management that acts this way.
Customers deserve better than misinformation, pressure, and disrespect. My experience with Garrett reflects poorly on the dealership as a whole, and I would strongly caution anyone considering buying a car here to pay close attention to how management operates behind the scenes.