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Elhart Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,212 Reviews)
69
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
Original Review
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
55
Total ReScores
4.3
ReScore Average
69
Net Promoter Score ®

Business Details

About

Elhart Hyundai is located in Holland, MI. Please note, the hours of operation listed are for our Service Department. Please call us today to schedule your next appointment, or visit us online on our website for more information! Elhart Hyundai is located in Holland, MI. Please note, the hours of operation listed are for our Service Department. Please call us today to schedule your next appointment, or visit us online on our website for more information!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(616) 392-8516

Business Hours

Mon
7:30 AM - 7:00 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* America/Detroit
822 Chicago Drive Holland, MI 49423
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,212 Reviews)

TN
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Tom N.
Hudsonville, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good service experience
Great service, quick and efficient!
Ben E. from Elhart Hyundai responded on 03/21/2022 05:25 AM

Hi, thank you for the high star rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com


Verified Customer
Coloma, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/17/2022
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Vehicle returned with a new issue
I would not recommend. I didn't have wheels for a month due to bringing in my vehicle for a recall. Hyundai tried to return my vehicle to me with a new issue, quoted $500 in costs, and inoperable to drive the vehicle home. I was promised part delivery and repair Monday or early in the week. I did not receive notice the vehicle was operable and ready to pick up for 5 more days. Inconvenient. I had to foot the bill when initial issue was a recall and software update!! Argumentative service department manager, dismissive to the issue of returning the vehicle idling rough with warning lights on. Was not made aware before pick up that the car was inoperable. Driving it home could have caused engine damage. Had no choice but to get the issue fixed here to save on a tow bill to my regular mechanic. The service technicians were friendly. The service department managers (manager) was helpful in over seeing the second repair and understanding my frustration. He tryed to get the price down. Still charged labor.
DAVID S. from Elhart Hyundai responded on 04/01/2022 11:08 AM

I am sorry to hear about your experience with service. I would like to learn more about what occured. I will reach out to you or If you would like to contact me sooner you can call me at 616-396-0441
Dave Swart
Elhart Hyundai Service Manager.


RA
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ROBERT A.
Zeeland, MI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/04/2022
7
Category: Service
Regarding my response to a request for a review and rating of my last service experience.
Elhart/Hyundai asks for my review of my last service experience. I take the time to provide my comments/concerns/questions and all I get back is a canned response from Ben Elhart. No time taken to address my comments. This isn't going to make me want to provide comments/ratings on future requests to service, etc.

Bob Herppich
DAVID S. from Elhart Hyundai responded on 03/04/2022 09:14 AM

Hi this is Dave Swart Elhart Hyundai service manager. The oil change interval for the vehicle was set by hyundai in their  maintenance plan for 7500 miles based on normal maintenance schedule of the vehicle and on the recommended oil for the vehicle being a full synthetic oil which holds its properties against heat and break down of thickness (viscosity) longer.
The blue link dealership can be changed in the Myhundai.com homepage. After logging in you can go to preferences and there should be a change link next to the dealership that allows you to choose a new service center. Here is a link to a hyundai youtube video for doing this. https://www.youtube.com/watch?v=jdN1FP0Jv3g 
Would be happy to help with any other issues or questions on the car.


 


BH
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Bob H.
Zeeland, MI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/01/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
I had an overall good experience.
Still question the number of oil changes in the 3 year maint. coverage. 7500 miles seems too long between changes. Not much the service department can do about that - it is more of a Hyundai issue. No one could help be with my Bluetooth app. Still shows Betten Baker as service company rather than Elhart.
Ben E. from Elhart Hyundai responded on 03/04/2022 05:56 AM

Thank you for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help here at Elhart Automotive Campus! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

DAVID S. from Elhart Hyundai responded on 03/04/2022 08:45 AM

Hi this is Dave Swart Elhart Hyundai service manager. The oil change interval for the vehicle was set by hyundai in their  maintenance plan for 7500 miles based on normal maintenance schedule of the vehicle and on the recommended oil for the vehicle being a full synthetic oil which holds its properties against heat and break down of thickness (viscosity) longer.
The blue link dealership can be changed in the Myhundai.com homepage. After logging in you can go to preferences and there should be a change link next to the dealership that allows you to choose a new service center. Here is a link to a hyundai youtube video for doing this. https://www.youtube.com/watch?v=jdN1FP0Jv3g 
Would be happy to help with any other issues or questions on the car.


AS
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Aaron S.
Allendale, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Fast and clean
They were fast and the facilities were clean. Also we’re very helpful. Got me in before my appointment. Offered me snacks and water in their waiting room. Got my oil changed done and got me on my way. Thanks again
Ben E. from Elhart Hyundai responded on 02/14/2022 09:37 AM

Hi, thank you for the high star rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com


AS
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Andrea S.
Muskegon, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Thank you for all you do!
Thank you for always being super welcoming and recommending what’s right for me and my vehicle! :)
Ben E. from Elhart Hyundai responded on 02/15/2022 05:54 AM

Andrea, thank you for the top marks, and for taking the time to leave this review. I’m glad we were able to take care of you, and please don’t hesitate to let us know if there is anything else you need. It would be our pleasure to be of service. Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com


Verified Customer
Hudsonville, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Car and Service
I have purchased many new cars over my lifetime of 74 years. I have never had a better, more economical, or trouble free car than my Sonata.
Ben E. from Elhart Hyundai responded on 02/14/2022 09:36 AM

Thank you for writing this awesome review! We are very happy that you were treated great and had an excellent experience on the Elhart Automotive Campus. We look forward to working with you again in the future. If there is anything else that you may need, please make sure that you let us know! We will see you soon! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com


TM
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Thomas M.
Holland, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Elhart comes through again!
Once again I’ve had another exceptional experience at Elhart service bay. The service managers are upfront and helpful. The work is done efficiently and in a timely fashion. Highly recommend them!
Ben E. from Elhart Hyundai responded on 02/14/2022 09:36 AM

Thank you for writing this awesome review, Thomas! We are very happy that you were treated great and had an excellent experience on the Elhart Automotive Campus. We look forward to working with you again in the future. If there is anything else that you may need, please make sure that you let us know! We will see you soon! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com


KV
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Kelly V.
Grandville, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Time up/oil change
Due to weather I was quite early to my appointment. Service was quick and done earlier than I expected!
Ben E. from Elhart Hyundai responded on 02/09/2022 05:59 AM

Kelly, we are thrilled to hear that you were extremely pleased with your experience at our dealership! Thank you for taking the time to share such stellar feedback, we appreciate your recommendations. It is extremely important that our customers are comfortable throughout the entire process. Have a great day! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com


Verified Customer
Zeeland, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service department
Quick and efficient service!
Ben E. from Elhart Hyundai responded on 02/01/2022 05:56 AM

Thank you for the top marks, and for taking the time to leave this review. I’m glad we were able to take care of you, and please don’t hesitate to let us know if there is anything else you need. It would be our pleasure to be of service. Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com


CP
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Curtis P.
Jenison, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Excellent.
As always it was a fine experience. Rod does a great jon. Everyone is very friendly at at Elhart Hyundai
Ben E. from Elhart Hyundai responded on 02/01/2022 05:50 AM

Thank you for writing this awesome review, Curtis! We are very happy that you were treated great and had an excellent experience at Elhart Automotive Campus. We look forward to working with you again in the future. If there is anything else that you may need, please make sure that you let us know! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com


SE
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Sharon E.
Dorr, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Great service
Staff is always so friendly and the facilities are very clean. My service is completed in a timely manner.
Ben E. from Elhart Hyundai responded on 02/01/2022 05:49 AM

Thank you for writing this awesome review, Sharon! We are very happy that you were treated great and had an excellent experience at Elhart Automotive Campus. We look forward to working with you again in the future. If there is anything else that you may need, please make sure that you let us know! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com


RL
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Ronald L.
Zeeland, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Good experience
I’ve gone to this dealership for a long time. They’ve always treated me right, let me know when I had recalls and provided the service I’ve needed on my vehicle.

Verified Customer
Holland, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Oil Change / Tire Rotation
Went in for an oil change. They reminded me that it was time to rotate the tires and completed that part free of charge. Will continue coming back!
Ben E. from Elhart Hyundai responded on 01/12/2022 06:14 AM

Hi, thank you for the high star rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com


Verified Customer
Saugatuck, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
My visit
Great job as usual!!
Ben E. from Elhart Hyundai responded on 01/11/2022 05:32 AM

Hi, thank you for the high star rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

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