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SureCritic / Elmer's Brighton Garage
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Elmer's Brighton Garage

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,974 Reviews)
95
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Score Details

5 stars
96%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
95
Net Promoter Score ®

Business Details

Categories
Contact
(585) 244-1616
Visit Website
Open
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1848 Monroe Ave Rochester, NY 14618-1922
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Elmer's Brighton Garage's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,974 Reviews)
Write a Review
Recent Reviews
MP
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Michelle P.
Rochester, NY
Chrysler Town & Country
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2026
verified customerVerified Customer
0
Check engine light issue was not fully resolved the last time I took the car in. There were several issues that caused the check engine light to turn on. I think all issues were resolved.
See title
The Staff from Elmer's Brighton Garage responded on 06/12/2026 12:47 PM

Thank you for your review and for giving us the opportunity to continue working through the issue with your vehicle. Check engine lights can sometimes involve multiple underlying causes, and we appreciate your patience as we identified and addressed each one. We're glad to hear that the issues appear to be resolved and that your vehicle is performing properly. If you have any questions or concerns in the future, please don't hesitate to reach out. We value your trust and look forward to serving you again.

Service Coupons and Posts
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We’re thrilled to hear you trust us with your ride! 🚗💨 A well-oiled machine deserves the best care! Thanks for the shoutout to John and the team. We appreciate your loyalty and promise to keep your wheels turning smoothly! #ElmersBrightonGarage #AutoCare
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We're thrilled to hear you're pleased with our customer service! Our team loves to lend a helping hand—it's what keeps us "tire-d" to excellence! 🚗💨 Thanks for choosing Elmer's Brighton Garage! #CustomerService #AutoCare
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Thanks for the fantastic feedback! 🚗💨 We pride ourselves on being speedy yet professional—just like a pit crew at a race! Ready for your next visit? #ElmersBrightonGarage #FastAndFriendly
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🚗 Thank you for trusting Elmer's Brighton Garage for decades! We're glad to hear our skilled team keeps your family’s cars running smoothly. Honesty is the best policy, and we're here for all your automotive needs! 🛠️ #TrustElmers #FamilyBusiness
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Thank you for trusting us with your car! We love making sure you’re in good hands—no automotive knowledge required! 🚗🤝 Your comfort is our priority. Keep cruising with confidence! #CarCare #ElmersBrightonGarage
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Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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