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Fairfax Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(6,046 Reviews)
78
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
198
Total ReScores
4.4
ReScore Average
78
Net Promoter Score ®

Business Details

About

Fairfax Hyundai is located in Fairfax, VA and we serve the greater Washington D.C. area, including Alexandria and Arlington. Our Service Technicians are here to help keep your vehicle running like new for years to come! Call us today or visit our website for more info. Fairfax Hyundai is located in Fairfax, VA and we serve the greater Washington D.C. area, including Alexandria and Arlington. Our Service Technicians are here to help keep your vehicle running like new for years to come! Call us today or visit our website for more info.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(703) 352-0444

Business Hours

Mon
7:00 AM - 9:00 PM
Tue
7:00 AM - 9:00 PM
Wed
7:00 AM - 9:00 PM
Thu
7:00 AM - 9:00 PM
Fri
7:00 AM - 9:00 PM
Sat
8:00 AM - 6:00 PM
Sun
9:00 AM - 5:00 PM
* Eastern Time (Us & Canada)
10925 Fairfax Boulevard Fairfax, VA 22030
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(6,046 Reviews)

JH
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Jean Claude H.
Arlington, VA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/03/2023
1
Category: Service
Unresponsive
In February, I purchased a new Tucson Hybrid SEL from Safford & Brown in Fairfax, Virginia, and since then I have been fairly satisfied with the vehicle..

When taking delivery of the vehicle, I received a number of documents, but no invoice. When I realized this document was missing, I requested it through Don Barker, the excellent sales associate we had been dealing with, but the financial manager was not responsive to the request and I never got this document.

In addition, a few weeks later, I received a letter from Safford Brown telling me that my application for vehicle financing had been rejected, It was all the more surprising as I paid the full price of the vehicle by check. I was puzzled since I maintain an excellent FICO score,so, I asked for the copy of the credit report and the reasons for rejection. I never received this document I am legally entitled to obtain, in spite of multiple requests.

I contacted Hyundai Customer Relations service to ask for help, and I even wrote to Mr. Muñoz, the CEO of Hyundai America, but never received an answer. I also wrote to Mr James Gramm, the President of the Safford Automotive group, the owner of the dealership but did not get any answer either. In conclusion, the customer service at Safford Hyundai of Fairfax is very poor and once you have paid for the vehicle, they no longer want to hear from you.

Back to my vehicle, I am in general satisfied with it, but I was disappointed to realize that the vehicle is not equipped with the Parking Distance Warning feature, I had assumed I would get this crucial feature on the SEL model. Last month I rented a Tucson Hybrid in France, and although this was a “base” vehicle, it included the feature with warning on the rear and on the front. It was hard to go back to my vehicle lacking this essential feature nowadays, and is available on all compteting models.
My inclination would be to assign a single star, but because our salesman Don Barker was professional and helpful, I raised it to two stars

CP
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chris p.
Vienna, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/07/2022
0
Category: Service
no call back after 2 days, would leave a 0 if i could
put in a call to speak with a service agent. 2 days and i've had to call the dealership to speak with someone, not a service person but someone who transfers calls. this is not acceptable and just based on this experience will never buy a hyundai car ever again.

Verified Customer
Fairfax Station, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
The service experience was excellent.
Everyone knew what was needed; the records of prior service were outstanding, and there was no pressure to have something done. Josh does an outstanding job in having your car serviced and talking to you about your needs.

GL
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Gerald L.
Falls Church, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service management
The service advisor made several suggestions of things that were due and made recommendations for future service.

IM
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Izzuddin M.
Burke, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Fantastic service
Very happy with the dealer services
RICKIE W B. from Fairfax Hyundai responded on 04/02/2022 10:28 AM

We want to thank you for the high score and for having your service done at Fairfax Hyundai.

Thank you
Rickie Bush


UR
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Ulysses R.
Falls Church, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/29/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Subpar Customer Service with some positives
Too long to explain but a formal complaint is in my head. I experienced certain aspects of customer service that are unacceptable. Yet I am thinking that I can simply stop taking my car there. Especially since it’s not the first time I’ve had a sour experience there. But I like my Elantra, it’s been the staff at Hyundai that made my experience a factor in the next vehicle I purchase.
RICKIE W B. from Fairfax Hyundai responded on 04/02/2022 10:26 AM

We are sorry that your last visit was not a good visit and we will try harder to make your next visit better.

Thank you
Rickie Bush


MC
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Mari C.
Annandale, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Exceptional Customer Service
I have been taking my SantaFe to Fairfax Hyundai for nine years. The Service Staff is friendly, helpful and patient, explaining any and all questions I have regarding the service. The few issues I have encountered have been addressed and corrected in a professional and timely manner. I have never had a negative experience with them and will continue taking my vehicle to them as long as I own it.

Verified Customer
Arlington, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Great service could do better with scheduling
No response to multiple attempts to schedule service. Luckily was able to walk in and get an oil change while I waited and was done in a reasonable time. Suggested additional needed service but no pushy sales.

PG
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Patricio G.
Arlington, VA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/25/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Just as expected, and that’s a lot to say
I would recommend it. No cons in my experience

EM
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Elizabeth M.
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent customer service
My appointment was 10:20am for oil change and I was finished in a 1 hour so I was very pleased ?

MM
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Michael M.
Vienna, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Outstanding customer Service
My Go-to service location. Excellent customer service and attention to detail. Alix leads the best service team, would not have my car serviced anywhere else.

Verified Customer
Alexandria, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Best experience by far during my recent service appointment!
This recent service appointment was by far the best experience I’ve had in all my years, either here or at any dealership. My car was returned with the necessary work down in less than 30 minutes. Great job to the service dept!!!

BW
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Barry W.
Fairfax, VA
2021 Hyundai Ioniq Hev
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/20/2022
Service Type: Repair
verified customerVerified Customer
3
Category: Service
Unhappy with service
They seemed too busy to care
RICKIE W B. from Fairfax Hyundai responded on 03/23/2022 10:18 AM

We are sorry about your last visit and we do thank you for having your service done at Fairfax Hyundai.

Thank you
Rickie Bush


MB
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Michelle B.
Gainesville, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Great service.
I am very satisfied with the service.

AH
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Adam H.
Falls Church, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Exceptional Service
Josh is first rate at customer care.

The only issue is the continual lack of car washing each time I bring the car in. It’s either broken or unavailable.
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