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Family Auto Care Inc

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(527 Reviews)
95
Write a Review
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Score Details

5 stars
94%
4 stars
4%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
95
Net Promoter Score ®

Business Details

About

Welcome, to Family Auto Care, Inc. Independently owned by John and Becky McGaha. Serving western North Carolina since 1997. We pride ourselves in caring for the family vehicle. Our goal is to give you/our customers the best quality and service at the best affordable price. We are a Goodyear Service Center and have ASE Certified Welcome, to Family Auto Care, Inc. Independently owned by John and Becky McGaha. Serving western North Carolina since 1997. We pride ourselves in caring for the family vehicle. Our goal is to give you/our customers the best quality and service at the best affordable price. We are a Goodyear Service Center and have ASE Certified technicians , Alldata Repair Shop. We offer a full line of brakes , tires, mufflers , wheels, batteries and more. ...more

Categories
Tires, Auto Maintenance, Repair Shop
Contact
(828) 369-2155
Visit Website
Open
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
976 E Main St Franklin, NC 28734
Get Directions
Family Auto Care Inc's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(527 Reviews)
Write a Review
Recent Reviews
Verified Customer
Franklin, NC
Mercedes-Benz E550
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2025
verified customerVerified Customer
10
Always get good service at fair prices.
Been using Family Service for both tires and inspection for almost five years, since I moved to Franklin.
Just used them for service on my wife's Mercedes and performance as well as cost is much better than we were getting from either the dealership or the service center we were using previously.
BM
Bob M.
Cullowhee, NC
Ford Maverick
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/16/2025
verified customerVerified Customer
Category: Service
Bob said there was delay in service.
Recommended
BK
BOB K.
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2025
verified customerVerified Customer
10
Timeframe was great and results were exactly what I was expecting
Would recommend them to all my friends
JH
Jerry H.
Franklin, NC
Lincoln MKX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2025
verified customerVerified Customer
Category: Service
Jerry said it was excellent. He added they are a family-orientated business, make people feel like they are more than a customer, he has been with them for 20 years and they are excellent.
Recommended
BW
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BRUCE W.
Franklin, NC
Jeep Renegade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2025
verified customerVerified Customer
10
Excellent Service
Always friendly service with a smile. John and his crew know their stuff?, prices are fair service is quick.
GM
GEORGE M.
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2025
verified customerVerified Customer
9
Friendly prompt and good fair price
Service and price excellent
CK
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CATHERINE K.
Whittier, NC
Honda Civic Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2025
verified customerVerified Customer
10
Personalized service is always a great experience
I cannot recommend an Automobile service company any higher than this. Outstanding customer service and care.
SG
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SALLY G.
Franklin, NC
Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
10
Town staple
Professional all the way around.
From setting up appointment, until you walk out the door, courteous and do the job effective and efficiently.
A little entertainment on the side.
TT
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TOM T.
Franklin, NC
Chevrolet RV Cutaway
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
10
Tires put on my rv
The guy that did the tires was great. Very professional and very good at being sure everything was done right.
MG
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MATT G.
Bryson City, NC
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2025
verified customerVerified Customer
10
Always great service
Took care of us with a quick fix on our blown tire. Great service and price. Always well taken care of here.
ML
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MANDY L.
Kia Sportage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2025
verified customerVerified Customer
10
AIR CONDITIONER FIXED!
Thank you Family Auto Care for fixing my AC! You guys are the best! I recommend Family Auto Care to anyone needing a reliable and HONEST mechanic. Im sooo glad I found you guys and won't take my car anywhere else!
JB
Janice B.
Franklin, NC
Honda Passport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2025
verified customerVerified Customer
Category: Service
Janice said she really liked them, it was her first time there and they were honest with her. She went there because a friend recommended them to her and the oil change was great. She appreciated their honesty.
Recommended
EH
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EDWARD H.
Franklin, NC
Cadillac XT5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2025
verified customerVerified Customer
10
Thermostat and sensor
Pretty great place overall. Very thorough and reasonable. First time going there. Would recommend
JH
JONATHAN H.
Franklin, NC
Lincoln Town Car
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
10
Family Auto is Franklin’s #1 Auto Mechanic
Family Auto Care is the area’s #1 Automobile Maintenance and Repair facility. They do excellent work and stand behind all they do. After maintaining and fixing our autos for years, we wouldn’t even consider going anywhere else.
DG
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DENNIS G.
Decatur, GA
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2025
verified customerVerified Customer
10
Down to earth auto care
Being from out of town makes for lots of questions when needing service for your car. This was a very nice place to find. Reading the reviews, I knew this was the place for me.Nothing but praise for the folks at Family Auto Care.
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