I do not think that Farrish Subaru’s Fairfax Auto Body wants me to do a review right now, but this step seems to be part of the feedback process. On the drive home we noticed overspray dots on the windshield. I called, and they said that we needed to return and that they would fix it. When we go back, we will show them a new approximately one-inch scratch near the driver’s-side tail light. We will also ask how the car logged over 700 miles while in their shop, according to their Mileage In reading and the current mileage. That said, they successfully repaired the damaged door, which looks good now. Their customer service has been excellent, so I hope that our concerns can be resolved.

Mike G. from FARRISH CHRYSLER JEEP DODGE RAM SERVICE CENTER responded on 01/31/2024 05:41 AM

Dear Roberta, Thank you for sharing your feedback with us. We apologize for the overspray dots on your windshield and the scratch near the driver's-side tail light. Please know that we are committed to resolving these issues for you. Regarding the mileage discrepancy, we will investigate this matter thoroughly. We appreciate your kind words about our customer service and we want to ensure that your concerns are properly addressed. Please contact our team at your convenience so that we can work towards a satisfactory resolution. Thank you for your patience and understanding. Sincerely, Farrish of Fairfax, Inc.

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