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First Automotive Inc

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(837 Reviews)
97
Write a Review
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Score Details

5 stars
97%
4 stars
1%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
97
Net Promoter Score ®

Business Details

About

Over 30 years experience providing our customers with the finest automotive repair experience. We don’t just fix cars,
we help people. Over 30 years experience providing our customers with the finest automotive repair experience. We don’t just fix cars,
we help people.

Categories
Car Maintenance, Oil Change, Repair Shop
Contact
(315) 457-5371
Visit Website
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
717 Old Liverpool Rd Liverpool, NY 13088-6034
Get Directions
First Automotive Inc's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(837 Reviews)
Write a Review
Recent Reviews
CB
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CATHERINE B.
Baldwinsville, NY
Audi Q8
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2025
verified customerVerified Customer
10
Always prompt, courteous, and friendly!
A+++++
DR
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DAVID R.
Lacona, NY
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2025
verified customerVerified Customer
10
Great Shop!
Professional, great customer service!
RM
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RENEE M.
Liverpool, NY
Jeep Compass
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2025
verified customerVerified Customer
10
Excellent
I have been going there for years very friendly atmosphere very experienced mechanics very professional very caring. I have never been made to feel like I didn’t know what was wrong with my vehicle very quick to work on my vehicle. I will tell all my friends if they have a problem to give first automotive a call. I want to thank all of them for taking care of me and my vehicle, all these years and I’ve always been 100% satisfied.
EL
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ENRICO L.
Liverpool, NY
Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2025
verified customerVerified Customer
10
Best Around
Customer interaction, parts, mechanical work, price, discount--THIS PLACE IS PERFECT!!!!!
MW
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MARY W.
Baldwinsville, NY
GMC Sierra 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2025
verified customerVerified Customer
10
Kind, Courteous and Professional
A great experience as always. Mark and crew take great care of of our vehicles. Highly recommend to others.
Verified Customer
Liverpool, NY
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2025
verified customerVerified Customer
9
Quality and Timely Work
I appreciate the thoroughness of the team and the turnaround, even when there’s more work needed then originally scheduled.
WM
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WILLIAM M.
Liverpool, NY
Ford Thunderbird
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2025
verified customerVerified Customer
10
Always. Great true pros
Great Ava true pros always on tine
KL
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KELLY L.
Syracuse, NY
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2025
verified customerVerified Customer
10
The team at First Automotive is great.
They make scheduling appointments easy. They always call to go over my option. They have been great to work with,
SC
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SCOTT C.
Cicero, NY
Chevrolet Colorado
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2025
verified customerVerified Customer
10
excellent work
MArk and the gang do great work! had to have thermostat replaced,could not get me in right away but got me in in next couple of days got the job done and got my truck back to me quickly and at a better then expected price! these guys just want to make customer happy!
RP
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RICH P.
Baldwinsville, NY
Ford E-450 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2025
verified customerVerified Customer
10
5 stars great job
Great service glad I found you guys. Friendly and great job they do my vehicles
BD
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BETH D.
Clay, NY
Ram 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2025
verified customerVerified Customer
10
Love these guys
I have been coming to First Auto for years and trust them completely. They do great work and treat you like family. I would not go anywhere else…
CB
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CATHERINE B.
Baldwinsville, NY
Audi A3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2025
verified customerVerified Customer
10
Perfect customer service
Thank you so much!
GS
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GORDON S.
Jamesville, NY
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
New Tires
We needed new summer tires for our Escape. Russell gave me a great price and had them ordered in and mounted within a couple of days. He even had paperwork available for a mail-in rebate! The winter/summer swap-over will be at home, as the snow tires are on their own rims. But the drop off and pick up process was easy. The lobby/waiting area is clean and well-lit, with a TV for entertainment.
CT
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CHRISTINE T.
Liverpool, NY
Volkswagen Arteon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
10
Always excellent service
I always feel that they take good care of me and I trust First Automotive!!!
RP
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ROBERT P.
Baldwinsville, NY
Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
10
Tire Change
Went in for my spring tire swap - snow to summer tires. As usual everything was fine. Comfortable seats, a little pleasant chat and then all done and ready to go!
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