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Syracuse Auto Works

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,259 Reviews)
97
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
97
Net Promoter Score ®

Business Details

About

Syracuse Auto Works - We're your "go-to" automotive service and repair shop in Syracuse, NY. Call today for an appointment at 315-476-0122. Syracuse Auto Works - We're your "go-to" automotive service and repair shop in Syracuse, NY. Call today for an appointment at 315-476-0122.

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(315) 476-0122

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1224 W Fayette St Syracuse, NY 13204
Syracuse Auto Works' Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,259 Reviews)

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
10
5-Star Service without the markup.
Exceptionally clean and professional facility the desk staff were cordial, communicative and transparent about time and cost. Didn’t try to push anything more than what I asked for/needed. Their pricing beat what I was quoted by a dozen shops from Auburn to Chittenango. The only thing I noticed is that they forgot to replace the valve stem caps on the two wheels they looked at. Not the end of the world.
Tim D., Owner from Syracuse Auto Works responded on 06/07/2025 09:33 AM

We appreciate you taking the time to share your experience with us! It’s great to hear that you found our facility clean and our staff professional—keeping it tidy is one of our superpowers. We're glad we could help save you a few bucks, too; our pricing has been known to make wallets smile. As for the valve stem caps, thank you for bringing this to our attention. While it's not exactly a major plot twist in the automotive drama, we agree they should have returned like an old friend. We’ll make sure to keep our eyes peeled for those little details next time. Safe travels on the road!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
9
Friendly and Efficient
This was my first time trying Syracuse Autoworks, which I did on a friend’s recommendation. The people were friendly, professional, and helpful. The service was done quickly and the price was reasonable. I will try them again the next time I need service.
Tim D., Owner from Syracuse Auto Works responded on 06/07/2025 09:33 AM

We're glad to hear that you had such a positive first experience with us! It's always nice when a friend sends you on a path to automotive enlightenment. Our team takes pride in delivering friendly and professional service, and we’re thrilled that you found our prices reasonable. We look forward to welcoming you back next time your vehicle needs a little TLC. Safe travels until then!


MH
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Mike H.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
10
Vehicle owner
I had another positive experience with the team at Auto Works. I scheduled an appointment for vehicle inspection, brake repairs, and oil change. The vehicle was serviced on the scheduled date and time. I received prompt notification when the vehicle was ready, and experienced minimal downtime or inconvenience. The vehicle is now operating much better as a result of the visit.
Tim D., Owner from Syracuse Auto Works responded on 06/07/2025 09:33 AM

It's fantastic to hear that your experience with us was another positive one. We always strive to keep our timelines tighter than your vehicle’s brakes! We're glad we could efficiently handle your inspection, brake repairs, and oil change with minimal downtime. Your vehicle's improved performance means we did our job well. Here's to many more smooth rides ahead!


CM
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Christine M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
10
Always does a great job!
I’ve had my car serviced here for the last 3 times and every time, has been great! It’s reasonably priced, not a long wait and staff is very nice and knowledgeable.. highly recommend!
Tim D., Owner from Syracuse Auto Works responded on 06/07/2025 09:33 AM

We're glad you've had a great experience with us time after time! It's always nice when car service feels more like a pit stop than a long road trip. Our team takes pride in being friendly and knowledgeable, and we're delighted that you appreciate it. Your recommendation means the world to us—keep those wheels turning smoothly!


MH
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Michael H.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2025
verified customerVerified Customer
10
Vehicle Owner
Another positive experience with the crew at Auto Works. The vehicle was serviced at the scheduled appointment time, and promptly returned with the required maintenance satisfactory completed.
Tim D., Owner from Syracuse Auto Works responded on 06/06/2025 09:32 AM

We appreciate your feedback and are glad to hear that your experience with our team was a positive one. Getting your vehicle serviced on time is our specialty, and it seems like we hit the mark! We're always here to keep your ride running smoothly and to make sure you're back on the road without delay. Your trust means a lot to us, and we look forward to keeping your vehicle in tip-top shape!


MH
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Mary H.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2025
10
Headlight
Add in appointment needed for headlight.
Quick,easy trip. As always, excellent service and company.
Tim D., Owner from Syracuse Auto Works responded on 06/05/2025 09:33 AM

We're delighted to hear that your trip to Syracuse Auto Works was quick and easy! It sounds like our team is keeping the headlights on track and the service shining bright. If you ever need to book an appointment for anything else, like a headlight upgrade or perhaps a little car pampering, just give us a shout. We’re here to help, one great service at a time!


RB
Rolland B.
New York
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/02/2025
verified customerVerified Customer
Category: Service
Rolland said they're really good.
Recommended
Tim D., Owner from Syracuse Auto Works responded on 06/04/2025 09:32 AM

We're glad to hear that you think we're really good! We appreciate your feedback and are always looking for ways to up our game from good to fabulous. If you have any suggestions or if there's anything else we can do to make your experience even better, we're all ears. Your insights can help us rev up the quality of our services!


JB
Jeff B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2025
verified customerVerified Customer
10
Fast reliable
5 star
Tim D., Owner from Syracuse Auto Works responded on 06/01/2025 09:32 AM

Thanks for sharing your five-star love with us! We're delighted to know you had a great experience. If your vehicle has any more adventures in store, we're here to ensure it's ready for them. Drive safely out there!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2025
verified customerVerified Customer
9
Very professional! Great Service!
They walk you through everything you need to know. Feels like your in good hands!
Tim D., Owner from Syracuse Auto Works responded on 05/29/2025 09:32 AM

We're glad to hear that our team made you feel like you were in good hands—kind of like being cradled by a giant teddy bear, but much more mechanical! It's always our aim to ensure that our customers are well-informed every step of the way. Your trust means the world to us, and we appreciate your support!


TS
Tom S.
Manlius, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2025
verified customerVerified Customer
10
Great shop
Great place to get your work done
Tim D., Owner from Syracuse Auto Works responded on 05/21/2025 09:32 AM

We appreciate you taking the time to share your experience with us. It's always nice to know that we are hitting the mark and providing the service you expect. If there’s anything else we can help with, just give us a shout. We're here to keep your wheels turning smoothly!


PV
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Peter V.
Syracuse, NY
BMW 750i xDrive
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2025
verified customerVerified Customer
10
Top of the line!
Excellent service and knowledge!
Tim D., Owner from Syracuse Auto Works responded on 05/19/2025 09:32 AM

We're glad to hear that you found our service and knowledge to be excellent! It’s always our aim to make sure our customers drive away with a smile, and it sounds like we hit the mark. If there's ever more you'd like to know or discuss about your vehicle, feel free to swing by. Keep those tires rolling!


LR
Lily R.
New York
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
Category: Service
Lily said they were very helpful and were able to schedule her at the last minute.
Recommended
Tim D., Owner from Syracuse Auto Works responded on 05/17/2025 09:32 AM

We’re glad to hear that our team was able to come to the rescue with a last-minute appointment. It’s like we have a secret superpower for squeezing you into our schedule. Your satisfaction is music to our ears, and we’re always here to lend a helping hand when you need it. Safe travels!


CH
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Charles H.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2025
verified customerVerified Customer
10
Best ever
Amazing place
Tim D., Owner from Syracuse Auto Works responded on 05/16/2025 09:32 AM

We appreciate your feedback and are glad you had a good experience at our shop. We're committed to making car care feel less like a chore and more like a joyride. Your support is what keeps us revved up and ready to roll. Looking forward to keeping your car in top shape!


JT
Joyce T.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2025
verified customerVerified Customer
10
Everyone was professional and kind
Did a great job on my car
Tim D., Owner from Syracuse Auto Works responded on 05/13/2025 09:33 AM

We’re glad to hear that you were pleased with the work done on your car. It’s always our mission to keep things running smoothly, so we appreciate your recognition. Here’s to smooth rides ahead and fewer bumps in the road!


MH
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Michael H.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2025
verified customerVerified Customer
10
Vehicle owner
I had another great experience with the staff at Auto Works when I scheduled an appointment for a vehicle that I was considering for purchase. They gave me an appointment and when I brought in the vehicle they gave it a thorough inspection and offered an honest evaluation, complete with a list of recommended maintenance.
I felt good with my purchase after receiving their review and look forward to enjoying this vehicle for many years together with having Auto Works performing the maintenance.
Tim D., Owner from Syracuse Auto Works responded on 05/12/2025 09:32 AM

We appreciate you sharing your great experience with us! It sounds like our team hit the nail on the head with that inspection. We're glad we could help you feel confident in your purchase—after all, it’s just like a first date; you want to know what you're getting into! Here’s to many happy miles ahead, and rest assured, we’ll be here to keep things in shape for that vehicle’s long-term relationship with you.

Service Coupons and Posts
Thanks for the love! ❤️ At Syracuse Auto Works, we always put our customers first—because happy customers make for happy cars! 🚗💨 We appreciate your recommendation and can’t wait to help you again. #CustomerFirst #SyracuseAutoWorks
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Thank you for your kind words! We always aim to keep your ride running smoother than a well-oiled machine. 🚗💨 We're always here to pump up your car care! #SyracuseAutoWorks #AutoCareExcellence
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Huge thanks for the kind words! 🎉 Amanda is our scheduling superstar, and we're thrilled you had a speedy experience with us! 🚗✨ We love getting you back on the road quickly! #CustomerAppreciation #SyracuseAutoWorks
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Thanks for the kind words! We're thrilled to keep your vehicle running smoothly. It's our mission to make your car as happy as you are! 🚗✨ Keep rolling with us! #SyracuseAutoWorks #AutoCare
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Thank you for the fantastic review! ?? At Syracuse Auto Works, we take professionalism and trust to a whole new level, just like your car goes from 0 to 60! Keep those wheels turning, and we'll keep the records straight! ?✨ #TrustUs #CarCare
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We're blushing! ? Thanks for your loyalty and fantastic review! We're thrilled to keep your ride running smoothly year after year. Here’s to many more miles together! ?? #SyracuseAutoWorks #CustomerAppreciation
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Thanks for the glowing review! ? We're thrilled to keep your ride running smoothly and love that our friendly team can explain everything—no hidden tricks here! ?? We appreciate your loyalty! #SyracuseAutoWorks #CustomerAppreciation
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We're thrilled to hear you had a great experience with Tim and the crew! ?✨ We promise to keep the good vibes rolling for your next visit. Thank you for the recommendation! ? #SyracuseAutoWorks #CustomerLove
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We're revved up to receive your stellar feedback, Paul! ?? Our team at Syracuse Auto Works is here to provide top-notch service and expertise with a smile. We appreciate your support! #CustomerSatisfaction #AutoExperts
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Thank you for trusting us with your VW! We're thrilled to be your go-to shop for all things automotive. ?? Our team appreciates your continued support! #CustomerAppreciation #VWLove
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Thanks for the ⭐️⭐️⭐️⭐️⭐️ review, Tom! ? We're thrilled to hear you had a top-notch experience at Syracuse Auto Works. We'll keep the great service rolling! ?? #HappyCustomers #AutoWorks
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? Thanks for the awesome review, Jackie! We're thrilled to hear that you had a great experience with us. ? Our team works hard to provide top-notch service and we appreciate your support! #CustomerAppreciation #SyracuseAutoWorks
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? We truly appreciate the kind words, and we're glad to have put your mind at ease! It's all part of the service ?. Thank you for recognizing our dedication to honesty and integrity. #AutoMaintenance #SyracuseAutoWorks
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Thanks for the 5-star review, Mike! ? We're thrilled to hear we've met your expectations again. We appreciate your recommendation and look forward to helping you in the future. #CustomerSatisfaction #AutoWorks
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Thanks for the kind words! ? We strive to provide the best service in Syracuse. #Syracuse #AutoRepair #CustomerService ?
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Thanks for the kind words, Matt! ? We're so glad James was able to provide you with the best service. #Syracuse #CustomerService #110Percent
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Thanks for the great review, Terri! We're so glad you had a great experience at Syracuse Auto Works. ? #Syracuse #Trustworthy #FairPrice
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Thanks for the great review, Dan! ?We're so glad you had a great experience with us. #Syracuse #AutoWorks #HappyCustomer
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