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Syracuse Auto Works

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,292 Reviews)
98
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
98
Net Promoter Score ®

Business Details

About

Syracuse Auto Works - We're your "go-to" automotive service and repair shop in Syracuse, NY. Call today for an appointment at 315-476-0122. Syracuse Auto Works - We're your "go-to" automotive service and repair shop in Syracuse, NY. Call today for an appointment at 315-476-0122.

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(315) 476-0122

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1224 W Fayette St Syracuse, NY 13204
Syracuse Auto Works' Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,292 Reviews)

TA
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Tom A.
Baldwinsville, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2025
verified customerVerified Customer
10
Excellent service!
Excellent service! Thank you Tim and staff for always fitting us in. We had an unexpected issue with our van and appreciate you checking it out and making a plan to fix it for us. We have been customers for years, you are the best!

TG
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Tim G.
Cicero, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2025
verified customerVerified Customer
10
Oil change for my wife’s car
Work was completed very timely and efficiently, as always
Tim D., Owner from Syracuse Auto Works responded on 08/07/2025 09:33 AM

We appreciate your positive feedback regarding the timely and efficient service you received. It is our commitment to deliver quality work promptly, and we are pleased to know that we met your expectations. Thank you for choosing Syracuse Auto Works. Your support is valued as we strive to maintain high standards in our service.


MR
Michael R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2025
verified customerVerified Customer
10
Great experience
Excellent service.
Tim D., Owner from Syracuse Auto Works responded on 08/06/2025 09:32 AM

We appreciate your positive feedback regarding our service. Our team strives to provide the highest level of customer satisfaction, and it is gratifying to know that our efforts have met your expectations. Your support is invaluable to us.


JD
Jim D.
New York
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2025
verified customerVerified Customer
Category: Service
Jim said that he called on a Wednesday, told them that his air conditioner was not working, and he would be out of town in a couple of days. He brought the vehicle in on late Thursday afternoon and told him the process. He called Friday morning, they told him the cost and he had it done by noon. He also added excellent service, overall.
Recommended
Tim D., Owner from Syracuse Auto Works responded on 08/06/2025 09:32 AM

We appreciate your detailed feedback regarding your recent experience with our service. It is gratifying to hear that we were able to address your air conditioning issue promptly and efficiently, given your time constraints. Our team strives to provide clear communication and quality service, and it is rewarding to know that we met those expectations during your visit. Thank you for choosing Syracuse Auto Works for your automotive needs.


TC
Tim C.
East Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2025
verified customerVerified Customer
Category: Service
Tim said they did a great job and did it quickly. He appreciates the work that they did.
Recommended
Tim D., Owner from Syracuse Auto Works responded on 08/06/2025 09:32 AM

We appreciate your positive feedback regarding the efficiency and quality of our service. It is our priority to ensure that our customers receive timely and effective solutions, and we are pleased to know that you were satisfied with the work performed. Your acknowledgment of our efforts is invaluable to us.


JC
Joyc C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2025
verified customerVerified Customer
10
Very Honest and Professional
James was very honest with me. He is willing 2 go above & beyond 2 help me.
Tim D., Owner from Syracuse Auto Works responded on 08/03/2025 09:33 AM

We appreciate your positive feedback regarding your experience with our team. It is gratifying to know that you found James to be honest and dedicated to assisting you. Our commitment to providing exceptional service is of utmost importance, and we are pleased that this was reflected in your visit. Thank you for choosing Syracuse Auto Works.


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2025
verified customerVerified Customer
10
As usual, Syracuse AutoWorks did a great job and promptly contacted me to let me know they had finished working on my car.
They were prompt and called me when they had finished working on my car.
Tim D., Owner from Syracuse Auto Works responded on 08/03/2025 09:33 AM

We appreciate your feedback regarding your experience with our service. It is gratifying to know that our team was able to provide prompt communication and timely completion of your vehicle's repairs. Your satisfaction is important to us, and we remain committed to maintaining high standards in our services.


ES
Elizabeth S.
New York
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2025
verified customerVerified Customer
Category: Service
Elizabeth said they are great.
Recommended
Tim D., Owner from Syracuse Auto Works responded on 08/06/2025 09:32 AM

We appreciate your feedback and are pleased to hear that you had a positive experience with our services. Your support is invaluable to us, and we remain committed to providing exceptional service in the future.


TM
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Tim M.
Baldwinsville, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2025
verified customerVerified Customer
10
I had a fresh experience. Professional and welcoming
Syracuse Autoworks is the best! I had a fantastic experience, professional, timely, great service!
Tim D., Owner from Syracuse Auto Works responded on 08/01/2025 09:33 AM

We appreciate your positive feedback regarding your experience at Syracuse Auto Works. It is gratifying to know that you found our service to be professional and timely. We strive to provide the highest level of service for our customers, and it is rewarding to hear that we succeeded in meeting your expectations. Your support is valued, and we look forward to continuing to serve you in the future.


KH
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Kara H.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2025
verified customerVerified Customer
10
Inspection
Always a wonderful experience! Fast, friendly, and have never had a bad experience with Syracuse Auto Works.
Tim D., Owner from Syracuse Auto Works responded on 07/28/2025 09:32 AM

We're delighted to hear that your visits have been nothing short of wonderful! Fast and friendly is our goal, and knowing we've hit the mark for you just makes our day. If there's anything we can do to keep the good times rolling, just let us know. Here's to many more smooth rides ahead!


DS
Diane S.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2025
verified customerVerified Customer
10
Very professional
Great service. Very thorough, knowledgeable and professional. Job is done right..
Tim D., Owner from Syracuse Auto Works responded on 07/27/2025 09:32 AM

We're pleased to hear you had a positive experience with us! Our team takes pride in delivering thorough, knowledgeable, and professional service. We're dedicated to getting the job done right, and it's rewarding to know it shows. If you have any vehicle mysteries or questions in the future, we're just a pit stop away!


ZF
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2025
verified customerVerified Customer
10
Great Service
Efficient service you can trust
Tim D., Owner from Syracuse Auto Works responded on 07/27/2025 09:32 AM

We're glad to hear you had an efficient experience with us! Trust in auto service is like finding the perfect parking spot—rare and precious. We're here to make sure your car runs smoothly, so you can focus on more important things, like whether pineapple belongs on pizza. Cheers to more hassle-free rides ahead!


PW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2025
verified customerVerified Customer
10
Syracuse Auto Works !!
Excellent service! Always works with the customer.
Tim D., Owner from Syracuse Auto Works responded on 07/25/2025 09:32 AM

We're delighted to hear you're enjoying the excellent service! It’s our mission to make sure every customer feels valued and understood—like the VIP they really are. If there’s anything else we can do to keep that customer appreciation flowing, just let us know. We'll be here, ready to help!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2025
verified customerVerified Customer
9
Fast, friendly service
This was my second time going to Syracuse Autoworks. Both times the service was fast and friendly. I will definitely be going back there the next time my car needs servicing.
Tim D., Owner from Syracuse Auto Works responded on 07/23/2025 09:32 AM

It’s fantastic to hear that you had another positive experience with us! The fast and friendly service seems to be our secret recipe for keeping wheels turning and smiles rolling. We're ready and waiting for your car’s next pit stop—just remember to give it a pep talk before it arrives so it knows what to expect!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2025
verified customerVerified Customer
10
Great Job
I go to these guys for everything. They are quick and do a good job. They are also super honest.
Tim D., Owner from Syracuse Auto Works responded on 07/19/2025 09:33 AM

We appreciate your trust in us for all your automotive needs! It's great to hear that you find our service quick and our team honest—after all, we believe in treating our customers the way we’d like to be treated (with a side of wit and a sprinkle of grease). If there's anything else we can help with, just give us a shout!

Service Coupons and Posts

We're revved up about your stellar review! 🚗💨 On time and on point—that's how we roll! Our team loves sharing their knowledge, so keep those questions coming. Thanks for trusting Syracuse Auto Works! 🙌 #AutoExcellence #CustomerSatisfaction
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Thanks for the love! ❤️ At Syracuse Auto Works, we always put our customers first—because happy customers make for happy cars! 🚗💨 We appreciate your recommendation and can’t wait to help you again. #CustomerFirst #SyracuseAutoWorks
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Thank you for your kind words! We always aim to keep your ride running smoother than a well-oiled machine. 🚗💨 We're always here to pump up your car care! #SyracuseAutoWorks #AutoCareExcellence
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Huge thanks for the kind words! 🎉 Amanda is our scheduling superstar, and we're thrilled you had a speedy experience with us! 🚗✨ We love getting you back on the road quickly! #CustomerAppreciation #SyracuseAutoWorks
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Thanks for the kind words! We're thrilled to keep your vehicle running smoothly. It's our mission to make your car as happy as you are! 🚗✨ Keep rolling with us! #SyracuseAutoWorks #AutoCare
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Thank you for the fantastic review! ?? At Syracuse Auto Works, we take professionalism and trust to a whole new level, just like your car goes from 0 to 60! Keep those wheels turning, and we'll keep the records straight! ?✨ #TrustUs #CarCare
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We're blushing! ? Thanks for your loyalty and fantastic review! We're thrilled to keep your ride running smoothly year after year. Here’s to many more miles together! ?? #SyracuseAutoWorks #CustomerAppreciation
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Thanks for the glowing review! ? We're thrilled to keep your ride running smoothly and love that our friendly team can explain everything—no hidden tricks here! ?? We appreciate your loyalty! #SyracuseAutoWorks #CustomerAppreciation
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We're thrilled to hear you had a great experience with Tim and the crew! ?✨ We promise to keep the good vibes rolling for your next visit. Thank you for the recommendation! ? #SyracuseAutoWorks #CustomerLove
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We're revved up to receive your stellar feedback, Paul! ?? Our team at Syracuse Auto Works is here to provide top-notch service and expertise with a smile. We appreciate your support! #CustomerSatisfaction #AutoExperts
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Thank you for trusting us with your VW! We're thrilled to be your go-to shop for all things automotive. ?? Our team appreciates your continued support! #CustomerAppreciation #VWLove
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Thanks for the ⭐️⭐️⭐️⭐️⭐️ review, Tom! ? We're thrilled to hear you had a top-notch experience at Syracuse Auto Works. We'll keep the great service rolling! ?? #HappyCustomers #AutoWorks
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? Thanks for the awesome review, Jackie! We're thrilled to hear that you had a great experience with us. ? Our team works hard to provide top-notch service and we appreciate your support! #CustomerAppreciation #SyracuseAutoWorks
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? We truly appreciate the kind words, and we're glad to have put your mind at ease! It's all part of the service ?. Thank you for recognizing our dedication to honesty and integrity. #AutoMaintenance #SyracuseAutoWorks
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Thanks for the 5-star review, Mike! ? We're thrilled to hear we've met your expectations again. We appreciate your recommendation and look forward to helping you in the future. #CustomerSatisfaction #AutoWorks
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Thanks for the kind words! ? We strive to provide the best service in Syracuse. #Syracuse #AutoRepair #CustomerService ?
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Thanks for the kind words, Matt! ? We're so glad James was able to provide you with the best service. #Syracuse #CustomerService #110Percent
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Thanks for the great review, Terri! We're so glad you had a great experience at Syracuse Auto Works. ? #Syracuse #Trustworthy #FairPrice
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Thanks for the great review, Dan! ?We're so glad you had a great experience with us. #Syracuse #AutoWorks #HappyCustomer
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