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Garvey Hyundai North

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,943 Reviews)
68
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Score Details

5 stars
80%
4 stars
10%
3 stars
4%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
162
Total ReScores™
4.6
ReScore™ Average
68
Net Promoter Score ®

Business Details

About

The skilled technicians at Garvey Hyundai North are waiting to service your vehicle and provide you with the repairs you need. The skilled technicians at Garvey Hyundai North are waiting to service your vehicle and provide you with the repairs you need.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(518) 324-7007
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
271 Tom Miller Road Plattsburgh, NY 12901
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,943 Reviews)
Write a Review
Recent Reviews
MA
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Michelle A.
Plattsburgh, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/17/2025
0
Category: Service
Horrible Service Department
Pete Blaney in service treats women horrible. And Keith condones it. I used to love Garvey until this incident.
MA
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Michelle A.
Plattsburgh, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/17/2025
0
Category: Service
Pete Blaney
Pete Blaney in service treats women horrible. I have purchased 8 cars from Garvey. The last car I wanted a Mazda but because Garvey had been so great I went back to them- big regret! Pete’s boss even stood there and watched him belittle me.
TH
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Tyler H.
Lawrenceville, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/22/2024
0
Category: Service
They Suck Bad
Where do I begin. I have bought probably 6 or 7 cars from them and this last one will be the last. Their service department and a dealership as a whole has taken a severe nose dive. Oh they will sell you a car alright. I guess we will start on my previous car. it was a complete lemon. It went into limp mode 3 times on the highway. First time I get it towed there. Was told they aren't sure when it could be looked at probably at least a month, no they will not give me a loaner. Had to miss work unpaid and borrow cars for work. Paid $1,100 to get it fixed. Acouple weeks later limp mode again, had to get it towed. Again, no loaners and had to pay because they didn't fix their fuck up the first time. Miss more work unpaid and had to borrow a car. Acouple weeks later, yup again limp mode. Rinse and repeat. All the while they refuse a loaner. Acting like it's my fault and trying to put the blame on me saying Im not getting oil changes yadda yadda yadda. Coming up with every and any excuse. well I had records. So then they give me a bullshit story about how its because a Hyundai technician didnt do the oil changes and thats why it kept breaking down. It was just very shady and shitty all around on their part. And took me going above them in order for them to fix it properly. Acouple months later another $850 bill. I said enough and wanted to just be rid of that lemon they sold me. So I trade it in. I was sent paperwork for a car with 4 miles on it (have pictures). Come to find out the day before I pick up the car that the car was a loaner and had over 4,000 miles on it (loaner huh, and loaner you never allowed me to have). Fine ok. Whatever. Get the car and see that in 200 miles I needed an oil change and that the tires will need to be changed in acouple months. On a $34,000 car. But I needed something that wasn't a lemon as I live in the middle of nowhere in the mountains. I was told in text by my salesman that I would have "free" oil changes and rotations for 3 years. The other day I go for an oil change and was told I only get 4 free oil changes for 3 years or until 36,000 miles. And that because my car was a loaner. Which I was never told about that I will not be getting any free oil change. That if I didn't like it to talk to my salesman or leave. I proceed to go to the salesman and show him the text I got from him in writing and he said there's nothing they could do. That's the final straw. It times to file complaints with the government and see what the lawyers can do. Over the years I had to sit and wait 3 hours and 45 minutes for an oil change and rotation because they forgot I had an appointment (despite me physically hanging them the keys and checking in and sitting in the waiting room). It's always 1.5 hour minimum for an oil change. Minimum (Went to Weebee Oil right after the above incident and was in and out in under 20 minutes). It's just shady crap all around. Buying a Tuscan that had bald tires. To buying cars that are in the shop more then with me. I won't get into how they left my mother stranded at work because they forgot she had an appointment and that her car was there. She dropped it off in the morning and went to work. And they never called her. In fact she was told they had no idea she had an appointment. So its 8pm and she was stranded at work and had to have my stepdad drive 40 minutes to pick her up. In sports analogy.....they need to fire and clean house. what you have just isn't working. Maybe it was the split the brothers had. But to its just not a reliable dealership.

****Garvey likes to censor negative posts and has them removed. To get a feel of how people really feel about them and their junk cars and lies check out the Facebook page Plattsburgh Street Team. Ask the public if Garvey is a reliable dealership.
DK
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Daniel K.
Plattsburgh, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2024
10
Category: Service
Fantastic experience all around
My wife and I leased a 2025 Hyundai palisade's.Are salesman Troy is a true professional.Courtious,knowledgeable and always available.Highly recommend Garvey Hyandai in Plattsburgh!!
SB
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Stephen B.
Plattsburgh, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2024
10
Category: Service
New car from Brian
Brian Baker helped us out picking a new car. We traded in our last one and he helped us find exactly what we wanted.
RB
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Rachel B.
Whitinsville, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2024
10
Category: Service
Brian Baker really helped us!
Brian Baker helped us trade in our lease and finance the larger car we were looking for. The process was really smooth and he was very knowledgeable and helpful! Thank you!
DY
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Dave Y.
Plattsburgh, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2023
10
Category: Service
Service department
I was extremely impressed by the improvement in the service department yesterday when I brought my 3rd Elantra in for it's first service, oil change, and state inspection. In the past I have had some very unhappy experiences in the last 12 years with the service and service staff. Yesterday Kimberlee went above and beyond to be certain I was comfortable while I was waiting. She even came and found me in the showroom when my car was done. Which actually was well under her estimated service time!! Kudos Garvey's North for bringing your service department up to the high standards of the sales department!!
LG
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lori G.
Champlain, NY
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/27/2023
8
Category: Service
Thank you Scott for quality service!
I purchased my Ford Focus at Garvey today. Very good customer service and decent pricing!
LG
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Linda G.
Plattsburgh, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2022
10
Category: Service
Best Car Shopping Experience in 40 Years
My 8 year old vehicle died and I needed to find a replacement in a tight market with supply shortages. I decided to lease until things normalize again. Jon at Garvey Hyundai was kind, respectful and worked with me to get the lease terms that worked best for me. I am happy with the car I got and I will be back to Garvey for a purchase when this lease expires!
DY
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Dave Y.
Plattsburgh, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2022
10
Category: Service
Thank you Adam at Garvey North
I got my 3rd new Hyundai Tuesday. Adam Brunelle madE me feel like I was a special customer, doing everything possible to secure a price that fit my budget. Adam made sure I understood the new technology and features of my Elantra before I left with it. He has followed up to see that I am having no problems. Previously I have always be more then happy with the staff and Hyundais at Garvey North but, this time Adam made the experience over the top!! THANK YOU Adam!! I love my new Elantra SEL.
CM
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Charlotte M.
Plattsburgh, NY
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Hyundai staff are not only excellent in service they are personable
I rely on service to tell me what my Tucson needs e.g., air filters or hoses as my husband can’t anymore. That’s service you can trust.
KEITH P., Service Manager from Garvey Hyundai North responded on 04/05/2022 07:38 AM

Thank you for you review and have a great day .

Keith Pelerin
Service Manager
Garvey Hyundai North
518-324-1216
keith@garveynorth.com
DY
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Debra Y.
Malone, NY
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Our latest visit
Personnel are courteous and respectful, and everything went well
KEITH P., Service Manager from Garvey Hyundai North responded on 04/05/2022 07:37 AM

Thank you for your business and taking the time to complete your SureCritic Review. Have a great day .

Keith Pelerin
Service Manager
Garvey Hyundai North
518-324-1216
keith@garveynorth.com
Verified Customer
Dannemora, NY
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customerVerified Customer
5
Category: Service
Service was okay. Attempting to buy my third vehicle, not a good experience.
Service was okay. Attempting to buy my third vehicle,not so good. No deals to be had,& monthly payments were same as previous vehicles. That is almost impossible. Said I couldn’t lease. Went to another company. Got a lease for three years,& monthly payments were much less.
KEITH P., Service Manager from Garvey Hyundai North responded on 03/31/2022 08:59 AM

Thank you for your review and your business please stay safe .

Keith Pelerin
Service Manager
Garvey Hyundai North
518-324-1216
keith@garveynorth.com
RS
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Robert S.
Jay, NY
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
great service
great service
KEITH P., Service Manager from Garvey Hyundai North responded on 03/30/2022 08:44 AM

Thank you Sir and you have a Great Day .

Keith Pelerin
Service Manager
Garvey Hyundai North
518-324-1216
keith@garveynorth.com
Verified Customer
Chazy, NY
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
oil change and tire rotation
Great staff, very friendly.
KEITH P., Service Manager from Garvey Hyundai North responded on 03/28/2022 11:30 AM

Thank you very much for your review . The Team at Garvey appreciates your business .

Keith Pelerin
Service Manager
Garvey Hyundai North
518-324-1216
keith@garveynorth.com
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