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Gene Messer Hyundai

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1,658 Reviews)
55
Write a Review
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Score Details

5 stars
72%
4 stars
12%
3 stars
6%
2 stars
2%
1 star
5%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
137
Total ReScores™
4.8
ReScore™ Average
55
Net Promoter Score ®

Business Details

About

Gene Messer Hyundai is your one stop shop for all your vehicle needs! Located in Lubbock, TX, we happily serve customers from Wolfforth, Levelland, and Slaton as well! Call us or stop by today. Gene Messer Hyundai is your one stop shop for all your vehicle needs! Located in Lubbock, TX, we happily serve customers from Wolfforth, Levelland, and Slaton as well! Call us or stop by today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(806) 785-7853
Closed
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Central Time (Us & Canada)
4025 W. Loop 289 Lubbock, TX 79407
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Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1,658 Reviews)
Write a Review
Recent Reviews
CP
gravatar
Chris P.
Lubbock, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/02/2024
1
Category: Service
Buying A Vehicle
I bought my 17yr old her first vehicle there and found out it had a bad transmission.. Filed it under my warranty which thank god I purchased when I got the vehicle.. Picked the vehicle up 3 months later which to find the cover off the bottom of the car after the mechanic forgot to put it back on and the vehicle still misfiring when stepping on the gas.. The warranty replaced the transmission but was told they didn’t know the problem because it wasn’t giving a code that it could go to another dealership which would mean passing the buck off onto the other dealership instead of fixing the problem.. The only way of talking to the service department is going in cause the person that was assigned to us never calls back even after leaving msgs non stop. What was suppose to be a great day for a 17yr old has turned into a total failure.
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