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Smart management would have said “sorry for thr lack nconvenience. Let’s give you a loaner, leave your vehicle here, and I will make sure it is all perfect this week.we will make it a priority, and do something nice for you as a token of our appreciation. Not just shrug their shoulders with no professionalism. That lack of professionalism irritated me, and I left in my original SUV, instead of taking over, they just kep repeating it happens.I run sales training and insure that a problem with a disappointed customer is given a positive, caring, and effective solution without ignoring what is actually bothering them.