Came in for AC work as mine wasn't blowing cold air. After dropping my car off and getting back home, I'm told to pick up my car because their diagnostic machine is broken. 4 months later I come back for oil change and AC work. An hour after I'm sitting in the waiting area, I'm told it will be another 1hr45min until my car is ready. I ask for a loaner and the guys says let me check. 15min later I ask if he got me a car. He says the lady went to lunch but he will check again. I got back 10min later and he went to lunch.
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