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SureCritic / Genesis Of Columbia
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Genesis Of Columbia

Average Score
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
4.1
(9 Reviews)
38
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Score Details

5 stars
56%
4 stars
18%
3 stars
10%
2 stars
12%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
38
Net Promoter Score ®

Business Details

Categories
Contact
(803) 788-6800
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
101 Newland Road Columbia, SC 29229
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Service Department's Reviews
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
4.1
(9 Reviews)
Write a Review
Recent Reviews
CB
gravatar
Cyril B.
Columbia, SC
2017 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/03/2021
verified customerVerified Customer
2
Category: Service
Foundation of initial nonsupport
General Manager does not support the promises he makes, but the customer service on maintenance comes with a price. Service staff is always trying to fix the lies that were presented to them initially. Service staff is great!!! Management is in question along with some sales team members.
PAUL V. from Genesis Of Columbia responded on 12/06/2021 07:29 AM

Good morning,

We are sorry about your past and current difficulties here at Stivers. All of us here in service do appreciate you taking the time to fill out this survey because it helps our department improve, in addition to seeing where our weaknesses lie. We are also sorry about you having to come back several times- this is not what we aim for as a department. However, we are glad that Lionel helped to make your experience somewhat better. Thank you again, and if you ever want to get in touch with us here in service, we would be happy to do all that we can in order to earn your business again.

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