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Genesis Of Cool Springs

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(15 Reviews)
60
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
5
Total ReScores
5.0
ReScore Average
60
Net Promoter Score ®

Business Details

Categories
Contact
(615) 550-7330
No Business Hours Provided

Business Hours

* No Time Zone Provided
201 Comtide Court Franklin, TN 37067
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(15 Reviews)

OL
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O L.
Franklin, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
verified customerVerified Customer
10
Category: Service
Very quick response to my problems
I am always impressed by the staff and their great attitude
MIKAELA M. from Genesis Of Cool Springs responded on 03/15/2022 11:25 AM

Hello There,
We greatly appreciate you! It was our pleasure to assist. A Big Thank You for taking the time to do the survey too! 
You know where to find us if there is anything else we can assist you with! 


Chester T.
Nashville, TN
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
verified customerVerified Customer
Category: Service

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/01/2022
8
Category: Service
Great work!
I have been coming to this dealership for several years and they consistently give good service. There was a delay in completion this time because my car needed a front end alignment and the 3rd party had equipment upgrade issues. It was still better than average service.
MIKAELA M. from Genesis Of Cool Springs responded on 01/01/2022 09:33 PM

Hello,
Thank you for choosing our dealership! Thank you for the survey and comments to help us going forward. We're happy we could assist you and will try to do even better next time! 

MIKAELA M. from Genesis Of Cool Springs responded on 01/12/2022 08:02 AM

Thank you for choosing our dealership and for working with us! We appreciate your business and look forward to seeing you next time!


Verified Customer
La Vergne, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2021
verified customerVerified Customer
10
Category: Service
Mileage Service Due
N/A
MIKAELA M. from Genesis Of Cool Springs responded on 10/25/2021 05:03 PM

Hello,
Thank you for choosing our dealership! We appreciate the opportunity to serve you and your patience as we're in the process of hiring more staff. Thank you for the survey and feedback to help us going forward. Updating and building are in our future so we can better accomodate our customers! We hope to see you again at your next service!


HG
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Harry G.
Hermitage, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2021
verified customerVerified Customer
10
Category: Service
Great staff!
My experiences with Brian Jarrett and Karrie Cox have been great. They are both so kind and knowledgeable and wonderful to work with!
MIKAELA M. from Genesis Of Cool Springs responded on 08/23/2021 10:11 AM

Hello,
We greatly appreciate your business! Thank you for not just doing the survey but for your comments! We're happy that Brain, Karrie and the rest of our staff could assist you!
We're here if you need anything and look forward to seeing you for your next service! 


TK
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Ted K.
Nashville, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2021
verified customerVerified Customer
10
Category: Service
Recall and service
I took my wifes car in for a recall and an oil change and tire rotation. All services were done in a very timely maner. Got my car back and everything seems to be great.
MIKAELA M. from Genesis Of Cool Springs responded on 08/09/2021 07:17 AM

Hello,
We greatly appreciate your business! Thank you for taking your time to do the survey! We're very happy that Brian and the rest of our staff could assis you and to hear the car is doing well. We look forward to seeing you for your next service!


CT
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Chester T.
Nashville, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
verified customerVerified Customer
Category: Service
Great service
The service was efficient and people at the dealership were helpful and courteous.
Recommended
MIKAELA M. from Genesis Of Cool Springs responded on 07/30/2021 12:49 PM

Hello,
We greatly appreciate your business! Thank you very much for taking the time to do the survey and comments! We're very happy that Anthony and the rest of our staff could assist in the maintenance of your handsome vehicle! Please let us know if you have any questions or need anything! We look forward to seeing you at your next service! 


Verified Customer
Nashville, TN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/14/2021
verified customerVerified Customer
Category: Service
Service greatly lacking
Service Department not up to Gv80 quality.
Not Recommended
MIKAELA M. from Genesis Of Cool Springs responded on 06/18/2021 07:45 AM

We will contact customer to address concern.


DH
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Daniel H.
Murfreesboro, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2020
verified customerVerified Customer
Category: Service
Happy Happy Happy
Awesome Car and awesome service dept.
Recommended
TIM O. from Genesis Of Cool Springs responded on 12/11/2020 05:07 AM

Sorry about the valet. If you call in and speak with James or Keith we can usually schedule it for you. Thank you for your business.


JN
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Jefferson N.
Spring Hill, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2020
verified customerVerified Customer
Category: Service
Great service, even if not a Genesis dealer
Great! Now give us a Genesis dealer!!
Recommended
TIM O. from Genesis Of Cool Springs responded on 12/07/2020 03:39 PM

We are currently working on getting the service center up and running. Once we can fully staff the repair center we will offically open it. Thank you for your business.


CT
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Chester T.
Nashville, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2020
verified customerVerified Customer
Category: Service
Good customer.
Professional and courteous.
Recommended
TIM O. from Genesis Of Cool Springs responded on 11/23/2020 05:12 AM

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


OL
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O L.
Franklin, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2020
verified customerVerified Customer
Category: Service
Bill long
Convenient and professional
Recommended
TIM O. from Genesis Of Cool Springs responded on 11/13/2020 12:26 PM

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


OL
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O L.
Franklin, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2020
verified customerVerified Customer
Category: Service
Quick and effecient service visiit
Very professional service from time appointment made thru service completed on automible.
Recommended

LV
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Lori V.
Brentwood, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2020
verified customerVerified Customer
Category: Service
Service Dept
Great experience. It took a while but that was ok.
Recommended
TIM O. from Genesis Of Cool Springs responded on 06/29/2020 01:54 PM

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business

TIM O. from Genesis Of Cool Springs responded on 07/28/2020 02:31 PM

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


OL
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O L.
Franklin, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2020
verified customerVerified Customer
Category: Service
The service is the best of any i have experienced
I am always amazed be the superior service this places is able to give on every service visit! They always impress me!
Recommended
TIM O. from Genesis Of Cool Springs responded on 03/18/2020 07:58 AM

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


EH
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Eugene H.
Columbia, TN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/09/2020
Not a good place to do business with.
Don’t do business with these people.
Not Recommended

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