Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
I rarely post negative reviews, but consumers deserve transparency.
While the Genesis vehicle itself is excellent, my experience with Genesis of Edmond was incredibly frustrating and disorganized.
After purchasing the vehicle:
• I had to return to the dealership FOUR separate times to redo paperwork
• My trade-in funds were repeatedly delayed despite being told they were coming for 5 months and were in access of $23,000 dollars
• I received calls from Geneis of Edmond mananement and Genesis Finance dept. claiming I had late payments — without ever being given an account number, invoice, or payment instructions
• I spent hours chasing answers with little follow-up or accountability
Filed complaints to Genesis Customer Care, Oklahoma NEW CAR Commission, Seeked legal advise with no resolution.
No buyer should have to guess where to send their car payment. No buyer should be told they are late on an account they were never properly set up on.
Luxury vehicle. Very poor dealership experience.
Worst Car Buying experience of my life!